James Acker Email & Phone Number

Demonstrate expertise and leadership in technical operations to deliver 24 hour support of business systems and equipment ensuring consistent maximum performance. Maintain technical operations for a 130 bed hospital, eight hospital clinics, and non-clinical business environments. Direct technical team to deliver excellence in operations while leading all aspects of large-scale projects from concept through completion. Provide a solid focus on ensuring SLAs, patient care, and financial issues resolved ensuring timeliness and quality of work. Effectively manage procurement of equipment and software, lead security risk assessment for MU/HIPAA audits, and disaster recovery plan. Run Medhost system version updates, quarterly Medhost APC, and DRG updates in line with business goals and objectives. Key Achievements:- Successfully build relationships with facility vendor leaders and collaborate on the use of corporate resources to drive initiatives, process improvements, and projects to successful completion.- Serve effectively as team member for managing the opening and closing of hospital clinics.- Demonstrate skill to effectively lead teams in a fast-paced environment with multiple and competing deadlines.

Provided high-level technical and operations support of a complex nature for clinical and non-clinical business systems and equipment. Managed and resolved issues for a large-scale healthcare network ensuring timely resolution of issues for patient care and finance systems. Active Directory Admin, created and maintained accounts for physicians, clinics, and virtual scribes. Collaborated across business including with vendors and leaders of corporate resources to ensure projects and milestones carried out on time. Key Achievements:- Collaborated on setup of new clinics within Bullhead City Clinic Corporation with phone system, computers, user access, and internet service with CenturyLink and Frontier.- Successfully reduced wait time for user account setup from weeks to same day through strategic efforts.- Achieved Diamond of the Month and Hero of the Month for demonstrating excellence in operational initiatives.

Oversaw all aspects of IT operations for front and back of house systems in a hotel and casino environment. Delivered root cause analysis to mitigate system disruptions and outages and significantly improve system uptime, time to restore, and overall performance. Effectively prioritized incident tickets, escalated processes, and developed metrics reporting of incident and problem trends to resolve future disruptions. Partnered with corporate IT, property leadership, and vendors to ensure availability of IT resources and coordinated efforts to minimize impact to business and identify individual and team skills needed to successfully complete projects.Key Achievements:- Reduced yearly IT budget spend by 10% focusing on zero cost solutions. - Team member with implementing the Xerox Managed Print Services, saving thousands in printer ownership. - Saved $20K in annual paper costs by developing processes for print to file of hotel downtime reports. - Successfully split time between the Rio Hotel/Casino Las Vegas and Harrah’s Laughlin managing multiple properties and providing on-site support to Harrah’s New Orleans for Grand Opening 1999. - Interviewed and hired I.T. Manager for Harrah’s North Kansas City and provided input for annual capital spend. - Achieved Caesar’s Entertainment Legendary Leadership in Excellence award.