GE CurrentQuality Manager for Global Mega Projects across 22 simultaneous projectsResponsible for project quality, customer experience, internal stakeholder management, FMEA and cost of quality. Drove quality/process improvement, preventative/cost initiatives, and best practices. Hire, develop, and mentor internal team and external contractors. Mega projects for smart devices, data analytics, and cloud storage for product development, design, installation, and site support. • Managed external supplier/vendor and contractor training, expectations, audits and reliability• 37% increase in overall customer first pass site acceptance in North and South America• 25% increase in contractor quality due to KPI tracking and training program that was created

GE LightingLead Product Service Engineer/North America Warranty ManagerOversaw technical screening and root cause failure analysis of electronic controls, sensors, and ballasts. Worked with technology to improve next generation of product, manufacturing sites and OEMs to correct and improve process, and application support to teach customers about product, installation and usage. • Responsible for financial warranty liability estimates, tracking, and customer remediation• Reviewed screening data for trends focusing on failure prediction and prevention• Diagnosed and reviewed safety claims. Compliance for aviation and automotive product• Presented to customer on product information. Made site visits to inspect and diagnose failures, tested for power quality, radio frequency interference, temperature and installation inspection, electrical component diagnoses as well as customer education• Audited manufacturing processes and supplier quality. Reviewed for continuous improvements• 79% identification of unknown failure mode expense. Year to year warranty cost reduction

Served as Senior Engineer for up to 35 accounts across several sites. Managed direct reports.Served as Program Manager for 3 accounts.Oversaw Quality, Compliance, Calibrations, ISO 9001, Failure Analysis, improvements, and technical quotes, for repair facilities. Technology included consumer electronics (cameras, phones, laptops, projectors, etc.), networking (servers, routers, satellite, large scale data storage, etc.), processors, cards, and chips (CPU, GPU, BGA, FPGA, ASIC, PCB, PCBA), security systems, automotive, healthcare, point of sale and logistics equipment.• Created Electrostatic Discharge ESD plan• Tracked cost of quality vs benefit. Modeled failure trend for predictive analysis• Achieved a 30% increase in employee satisfaction among direct reports in one year