James Thompson Email and Phone Number

Project Manager for CLEO Systems, deploying secondary care applications to medical providers, focusing on patient management and electronic prescribing.

Providing strategic direction and leadership of IT & Technical Services support across the Division of Human & Social Sciences. Management for two teams of developers and technicians, facilitating the smooth operation of education, research and innovation, and administration, for the four schools within the Division (Anthropology & Conservation, Economics, Politics & International Relations, Psychology).Management of an annual budget of £150k, supporting ~2000 students, 80 staff members, 8 teaching spaces, and 3 suites of Psychology and Anthropology laboratories.

Blended line and matrix management of Divisional IT Support at the University of Kent. Working centrally, implemented and led an embedded IT community routinely working alongside academic divisional colleagues, developing insights into divisional research, teaching, and engagement activities.

Project Manager for a diverse range of IT and facilities projects. Key projects including: SharePoint Online migrationMigration from SP2013 to SharePoint Online, including information architecture design, technical implementation, and user support and guidance. This included the migration of historical data and workflows dating back to 2007, and an excess of 1000 site collections.Microsoft 365 core applications rolloutDeveloped application rollout requirements, scheduling, and technical implementation to roll out M365 core applications to 3,000 staff and 20,000 students.Multi-factor authentication (MFA) rolloutProject Managed the rollout of multi-factor authentication, at pace, to 3,000 staff members at the University, and designed the methodology to roll out to a further 20,000 students.Managed Print serviceDeployment of 400 MFDs across two campus, co-ordinating with suppliers and external stakeholders to replace all existing on site printers. Templeman library refurbishment and developmentRefurbishment of library staff and study spaces with a budget of £500,000.Study hub refurbishmentRefurbishment of campus study hubs with a budget of £145,000.Future Learning SpacesDeveloped innovative digital classrooms and led on a yearlong engagement exercise promoting and developing their use.Digital SignageDesigned, developed, and implemented digital signage infrastructure for a university-wide signage network.Audio-Visual remote monitoringDeveloped and implemented AV monitoring for deployment across 120 teaching spaces.

Planning, leading, and developing front-of-house services for a newly developed multi-million pound library facility. • Project manager for a range of service, technology, and environmental projects.• Programme manager for an annual programme of service development projects.• Collaborating with other senior colleagues to set the services strategic direction.

Line manager of a nine technicians across two teams and two campuses, supporting centrally provisioned IT and AV equipment. • Planning the development of key University IT and AV facilities including 1000 student PCs and 180 teaching spaces and developing services that ensure the team could support these facilities.• Develop working processes to increase efficiency and effectiveness of Medway campus IT support model.• Management of budget lines with a total allocation of £350,000. • Identifying and implementing improvements to working practices.• Relationship building with external suppliers, contractors, and consultants.• Contribution to strategic projects and review of strategic objectives.• Management of Audio-Visual system design for University capital build projects.

• Line manager of three Audio-Visual technicians supporting and developing IT and AV facilities in 180 teaching and meeting spaces across three campuses.• Project manage the refurbishment of 3 lecture theatres, an innovative IT rich teaching space, and video-conferencing services.• Refresh Audio-Visual provision in 30 teaching spaces during an academic year and develop the specification of, and upgrade, 180 teaching PCs to meet operational requirements.• Development of a 5-year Audio-Visual refresh and replacement strategy.• Relationship management with internal colleagues and external suppliers.• Management of an annual budget in excess of £450,000.• Creation of a digital signage strategy for the University and implemented a digital signage service for schools and departments.

• Senior technical support, call triaging, and Problem Manager for the University IT Service Desk• Creation and implementation of new call handling processes, including designing and implementing a new two-tier telephone support model, training staff, and co-ordinating the IT and Telecoms colleagues that provided the technical enabling of the model.• Training and coaching of first and second tier operators.

• Faculty support technician (School of Medical Sciences) First line IT support for teaching spaces.• Pro-actively maintaining supplies and keeping teaching rooms in good condition.• Supporting high profile visiting academic staff.• P.A.T. testing.• Assisting in the management of bulk chemical purchases, distribution, and hazardous waste disposal for academic and research staff