James Almendrala Email & Phone Number

Manila, Ncr, Ph

Makati, National Capital Region, Philippines

• Identified, replicated, and efficiently resolved a spectrum of client-raised issues, providing guidance to clients throughout the resolution process.• Conducted comprehensive assessments of entire order cycles across diverse global exchanges, leveraging client reports to ensure a thorough examination and resolution of reported issues.• Diagnosed and addressed a wide range of outages, maintaining proactive communication with both internal and external stakeholders to ensure swift and effective resolution, followed by thorough follow-up procedures.• Monitored the connectivity and hardware performance within complex production environments, demonstrating a keen focus on the effective management of servers across a network of global data centers.• Demonstrated a strategic approach by assigning specific cores to processes, optimizing their performance and ensuring efficient resource allocation.• Employed a suite of tools and technologies, including Centos, Atlassian, ServiceNow, Confluence, ITRS, Zenoss, Grafana, and Windows Server, showcasing a flexible skill set in navigating diverse technological ecosystems.