James Almendrala Email & Phone Number

Experienced in IT support for finance, with skills in ticketing, networking, system engineering, and service management. Passionate about collaboration and currently expanding expertise in cloud and networking.

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  Production Support And Monitoring Engineer

  Exegy

  Jun 2023 - Present - Makati, National Capital Region, Philippines

  • Identified, replicated, and efficiently resolved a spectrum of client-raised issues, providing guidance to clients throughout the resolution process.• Conducted comprehensive assessments of entire order cycles across diverse global exchanges, leveraging client reports to ensure a thorough examination and resolution of reported issues.• Diagnosed and addressed a wide range of outages, maintaining proactive communication with both internal and external stakeholders to ensure swift and effective resolution, followed by thorough follow-up procedures.• Monitored the connectivity and hardware performance within complex production environments, demonstrating a keen focus on the effective management of servers across a network of global data centers.• Demonstrated a strategic approach by assigning specific cores to processes, optimizing their performance and ensuring efficient resource allocation.• Employed a suite of tools and technologies, including Centos, Atlassian, ServiceNow, Confluence, ITRS, Zenoss, Grafana, and Windows Server, showcasing a flexible skill set in navigating diverse technological ecosystems.

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  Polytechnic University Of The Philippines

  Electrical And Electronics Engineering