Lead a diverse team of order, CPFR and logistics associates with responsibility for Order Management, Collaborative Forecasting Planning and Replenishment (CPFR), and Logistic Efficiency Improvement activities on a $676 million CVS Health business.End-to-end accountability across multiple GBU franchises providing Supply Chain support to internal Consumer Deliver operations partners and Sales team to improve key performance measures around service & growth (OTD, retail in stock/DCFR, forecast accuracy), and Cost (truckload weight/cube, inventory optimization, OS&D).Support growth of top line sales through the implementation of supply chain strategies/projects identified in the Business Planning Cycle. Develop and guide strategic customer logistics plans to drive ongoing improvements in service, supply, delivery, and efficiency, as well as innovative uses of process and technology.Developed Order Shaping process utilizing JDA Constrained Order Logic and Inventory Availability tool to efficiently order weekly volume and significantly improve fill rate. CVS 2022 fill rate of 97.7% vs total J&J fill rate of 66.6% and a projected OTIF fines savings of $20 million.Achieved extensive customer penetration and relationship building across various levels of management and in the functional areas of replenishment, merchandising, logistics, accounts payable, EDI, and sales to develop customer specific improvement strategies and tactics.Negotiated LTL OTIF exemptions resulting in over $800K in compliance fine savings in 2022 and projected $1MM in 2023Negotiated exclusion of Seasonal and Out of US produced products from newly implemented Shelf-Life program resulting in a potential 2023 savings of $2.4MM based on historical projectionsPersonnel & team development: coach, train, mentor the team; PDP and development planning; succession and performance planning cycles

Primary point of contact for a $440 million business between CVS & GSK Supply/Logistics groups, leading the End to End Supply Chain process with a focus on service metric improvements and mutually beneficial, efficient supply chain solutions.Responsible for building value added relationships and partnering with key customer associates at all levels to effectively manage CPFR replenishment, inventory management, vendor compliance, and logistics activities at CVS.Manage and lead a team of Customer Supply Chain Managers in implementation of agreed-to strategies that ensure consistent execution of supply chain, logistics, forecasting, replenishment, and inventory strategies across the total customer supply chain. Champion the GSK supply chain to deliver customer scorecard and critical GSK KPI results (In-stocks, fill rate and on time shipments).Coordinate and communicate CPFR / Customer Service shipment projections to Demand Planning and Finance Leaders for the purpose of delivering GSK’s financial goals on a Monthly, Quarterly and Year End basis. Own Strategy Development and Communication of Inventory Allocation Process when weeks of supply indicate service issues to the customer. Communicate all Customer supply chain initiatives to GSK leaders in Supply Chain Logistics and Sales.Convey customer inventory strategy and levels to Demand Planning as input to company forecasting process.2018 GSK Trust Award for Supply Chain Excellence: Collaborated with CVS Respiratory Sales and Supply team to proactively analyze, assess and remedy Sensimist excess inventory post launch, resulting in a -$7.3MM planned burn to offset a $5MM return risk in 2019 while gaining share by 0.6 Pts. Recognized by CVS DMM for transparency and collaboration with specific call out to supply chain innovative approach. This resulted in balancing inventory by April of 2019, 4 months ahead of original projection. 2018 CVS Outstanding Supplier Partner for Innovation.

Primary liaison between CVS and Pharmavite internal supply function.Develop analytics and scorecards for communication to CVS and key cross-functional teams to improve overall supply chain compliance and effectiveness.Partner with sales team to support strategic planning and execute against growth/volume opportunities.Manage successful execution of Customer promotional events through the coordination and communication between CVS Replenishment and Logistics functions as well as Pharmavite's functional contacts in Field Sales, Demand Planning, Warehouse Operations, Transportation and Customer Service. Identify opportunities to reduce cost and improve service across CVS’s and Pharmavite’s supply chain. Educate the cross functional sales team on the P&L impact of logistics. Develop immediate and long-term corrective action plans in co-operation with Pharmavite’s Supply Chain to identified service issues and failure.

Responsible for insuring accurate customer forecasts and effective commercial supply chain activities.Work collaboratively on the development of customer forecasts and other customer planning activities, identify solutions to customer supply chain opportunities, and manage the collaborative development and implementation of the solutions internally within Pfizer Consumer Healthcare and with CVS & Rite Aid. Manage “end of lifecycle” operations planning – coordinate SKU discontinuation activities including the replenishment plan, markdown execution, recall, etc.Manage New Item execution planning – coordinate and ensure appropriate new item activities are executed including new item forecasting, planning system inputs, logistics, and new item setup.Manage unsaleables related issues – perform and present unsaleables tracking and analysis, recommend and collaborate with the customer to execute action plans for continuous improvement, advise internal customer operations on customer related issues and influence solutions.CVS Health Partner of the Year – 2012.

Manage the execution of Customer Development Team’s sales plan while minimizing impacts on the Supply Chain by coordinating the cross functional activities of Colgate and CVS.Developed and implemented internal/external forecast collaboration processes and tools to ensure turn/promo forecast and planogram alignment with Colgate Sales/Supply Chain & CVS Store/DC Planners.Reduced 60 Day Absolute Forecast Error by 50% in two years.CVS Vendor of the Year – 2007.

Developed a rolling 12 month, customer specific, collaborative based order forecast for Club channel customers including, Sam’s Club, Costco, and BJ’s. Collaborated with Account Managers/Customers to collect quantifiable business intelligence, including, but not limited to the impact of promotion/price changes, product mix/plan-o-gram changes, and phase-in/outs.Developed customer level trade flows using customer inventory, shipment, and consumption/point of sale data.Provided direction to Finished Goods Planning by driving material requirements and production schedule for over 90 channel specific products through development of weekly weighting and distribution requirements for monthly order forecast.Responsible for inventory management of all Club SKUs. Facilitated weekly inventory control meetings for Blade/Razor, Personal Care, Oral Care, and Braun business units to align inventory, capacity, and production requirements with Finished Goods Planning.

Developed an account level sales demand forecast for Alternate Channel customers including, Wal-Mart, Target, CVS, Walgreen’s, Rite Aid, Sam’s Club, Costco, and BJ’s by collaboratively working with the appropriate Ocean Spray sales manager for each account and in some cases through CPFR working directly with the customer.Achieved FY ’01 to FY ’02 collaborate forecast accuracy improvement of 44% in Mass Merch/Drug Channel and 28% in Membership Channel.Assumed Vendor Managed inventory replenishment duties for all Wal-Mart and Sam’s Club Distribution Centers in February 2002. Responsible for inventory control in 67 Distribution Centers.Improved warehouse turns by 16% and decreased Average Warehouse Weeks On Hand by 14% while maintaining a 99.50 % fill rate.

Managed distribution and inventory management of all finished good products produced at contract manufacturer locations by coordinating directly with contract manufacturing production staff and 3PL transportation providers.Worked with Supply Planner to modify MPS as needed to achieve customer service and inventory targets. Communicated inventory availability issues to Customer Service and supported resolution activities.Member of SAP Available to Promise Task Force. Helped develop ATP process for STO creation and inclusion of STOs and production orders into customer order ATP calculation.

Coordinated Customer Service activities to deliver high levels of service to numerous national accounts across multiple trade channels.Tracked all orders, EDI or manual, to insure accuracy Monitored all shipping for accuracy and on time arrival to meet delivery windows Resolved billing issues pertaining to various deductions, charge backs and returns taken by account Served as a key liaison between the Ocean Spray Supply Chain and accounts. Developed methods, procedures, and analytical tools to ensure company resources could view performance against customer KPI’s.Expert trainer for Customer Service SAP implementation.