James Arrington Email and Phone Number

• Provides telephone system, contact center, and carrier expertise in support of organization initiatives. • Evaluated user needs, and designed telecommunications solutions to meet the users expectations. • Tracks major telecom projects through comprehensive work planning and status reporting. • Participated in user needs assessment technical planning system and carrier requirements. • Maintained a working knowledge of current telecommunications hardware, software, and unified communications solutions along with carrier circuit technologies. • Collaborated with Northside teams to ensure project deadlines were met. • Developed relationships with all customers, Telecom staff, IS staff, and vendor and carrier personnel. • Facilitated telecommunications system architecture and design for the organization. • Assisted in high-level strategic planning to ensure project stayed with the project scope. • Developing & monitoring detailed project plans and regular status reports. • Provides project status updates, and ensured project deadlines were met ontime. • Helped to escalate and resolve critical enterprise-wide telecommunications issues. • Researched new technologies and Telecom solutions to help enhance Telecommunications overall capabilities.

Startup telecommunications company offering enterprise solutions for small to mid-size businesses by offering IP Cloud PBX services to replace traditional wireline business telephone services, thereby increasing business penetration while also reducing operation costs. We can coordinate and project manage a seamless to transition to new IP services over either internet services or wireless provider services. Other services we offer are project management services, analysis of business telecom operational expenses, running and installing Cat5 & Cat6 ethernet cable and fiber optical cable for business. If you're can't find someone to service your older legacy key system we can help!

Telecommunications

• Managed Lit and Dark Fiber, DS3, T1, Ethernet backhaul and optical facilities serving more than 800 mobile cellular sites serving the Atlanta Metro area.• Responsible for ensuring Data Center system applications and platforms met quality of service metrics 99.9995 percent of the time.• Led, managed and escalated to 3rd level on mission-critical applications, platforms, facilities, and network performance issues to resolution.• Directed new network infrastructure technology build-outs and end of life network and equipment decommissioning. • Directed 3G EVDO/CDMA and 4G LTE carrier deployments.• Managed and supported Dense Wave Division Multiplexing (DWDM) Cienna 6500 Packet-Optical Platform.• Familiarity operating network analysis test equipment perform such test as OTDR, BERT and fiber characterization.• Experience configuring, isolating, identifying and resolving networking issues on Cisco routers.• Provided project status updates using WebEx, PowerPoint, SharePoint, and Excel.• Experienced with OSP and ISP plant facilities.• Mentored and guided employee development

• Cisco internetworking networking experience with routers and switches.• Supported 24x7x365-day mission-critical operating systems.• Led project teams and cross-functional in the deployment of corporate-sponsored initiatives.• Used support mechanisms to analyze hardware and network issues.• Performed router and switch operating system upgrades.

• Managed telecommunications operations, staff subordinates, and vendors supporting approximately 48 retail, direct sales, and regional VZW HQ locations.• Mentored and managed the professional growth and development of subordinates.• Managed and controlled yearly telecommunications operation budgetary cost expenditures.• Provided weekly status updates and deliverable reports to VZW stakeholders.• Developed risk mitigation, quality assurance escalation procedural guidelines.• Negotiated, procured and managed third-party vendors to ensure project deliverables were met on time and within the project scope.• Directed staff to continuously perform audits of operational expenses to recover inaccurate and over-billed services. • Coordinated and managed the RFP process with the vendors of VZW.• Served as SME (Subject Matter Expert) on technology advancements in telecommunications and data communications.• Directed Voice over Internet Protocol (VOIP) migration from Legacy PBX for the RHQ, retail and direct locations for VZW.• Cisco Unified Call Manager and Cisco Unity administration.• Familiar with Cisco UCCX administration.• Familiar with configuring Cisco Unity Connections Voicemail and Auto Attendant Configuration.• Responsible for the IOS, SIP, and MGCP configurations on all Voice-only gateways.• Familiar with Interexchange Carriers (XC) and Regional Bell Operating Company (RBOC) Processes.