James Atherton Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Ballarat, Australia

Achievements• Delivering similar sales numbers as full-time colleagues.• Exceeding customer satisfaction expectations with a current customer satisfaction score of 95%. • Mentor, train and develop junior team members, with a focus towards continuous improvement of guest satisfaction and loyalty.• Solve Guest problems with vehicle solutions by applying listening and communication skills.

Maryborough

Key Responsibilities• Providing strategic planning and financial leadership including asset management, risk management and analysis to leverage business success, removing silos and creating an end to end seamless customer experience• Building lifelong relationships by providing high levels of customer satisfaction at all touch points within the business and with all external stakeholders. • Generating revenue by communicating the right message based on the customer life cycle.• Drive change and innovation through team leadership and management, including recruitment and on boarding.Achievements• Implemented a continuous improvement culture through new policies that achieved 110% of manufactures Sales Target for 12 consecutive months whilst maintaining a customer satisfaction rating above 95%• Attained the highest combined customer satisfaction and sales score in rural Victoria, resulting in selection to visit the Disney institute in Los Angeles• Increased floor traffic by 15% by formulating a marketing strategy that used social media channels to increase brand awareness.• Successfully implemented a strategic change project, resulting in an increase of net promoter score of 3%.• Successfully implemented a new digital solution that allowed key stakeholders to access and measure performance indicators instantly, in turn improving productivity and efficiency by 10%.• Diversified the sales product to include a second brand after market analysis highlighted a gap for price range Utility vehicles, The Tata franchise enabled the business to attract customers with a lesser budget. Its implementation increased service custom by 2.5% resulting in a yearly profit increase of $10,000.Skills Gained• Effective leadership whilst focussing on organisational vision and key outcomes• Ability to learn and adapt complex systems and processes quickly • Successfully applying continuous improvement practices• Using emotional intelligence to make lasting change

Kyneton

Achievements• Achieved Toyota Dealer of the year 2012 & 2013.• Increased Monthly Sales Volume by 150%.• Achieved 110% of manufactures sales target 36 months in succession.• Mentored and developed team members who have gone on to succeed in managerial roles• Created a finance and insurance department which contributed an average of $50,000 gross profit per month.• Doubled used car sales from an average of 10 per month to 20• Increased the sales team employees from two to six within twelve months.• Introduced computer software to give managers a competitive advantage regarding vehicle stock turn, availability, stock age and market value.Skills Gained• Mentoring, training and coaching staff to achieve results• Manage stakeholder relationships effectively to deliver and exceed organisational outcomes • Time management.• Goal setting

Master Of Business Administration (Mba), Business Administration And Management, General

Activities and Societies: Member of the Golden Key International Honour Society

Management, Advanced Diploma

Disney'S Approach To Creating & Sustaining A Culture Of Excellence