- Track and report KPIs for multiple teams and roles- Supervise pods of agents performing together as well as individually- Employee Scheduling, requests and attendance tracking- Interview, on-board and train new hires- Monitor daily operational financials- Review customer complaints, and resolve their issues- Investigate Insurance Claim details, assist Insurance Adjusters when needed.- Conduct monthly 1 on 1 employee reviews, goal setting, and performance evaluation- Respond to official agency complaints (BBB, DOJ etc.)- Educate and retrain employees on changing processes and policies- Oversee monthly department budgets to ensure proper issuance of payments, claims and promotions- Daily company "Stand-Up" with management team to announce updates and address issues- Work closely with executive team and managers from other departments to resolve escalated issues and advance daily operations- Research and investigate pending lawsuits and negotiate settlements- Directly handle all requests for Arbitration, and attending the arbitration hearings for customer disputes- Track and monitor insurance claim payment requests to ensure timely payments are issued- Issue payment for incidentals claims to claimants- Develop and build educational tools and documents for use during employee training- Zendesk customization and creation of views, macros, automations, triggers, and routing ticketed requests- Excel data reporting with pivot tables, formulas and spreadsheets.

- Track and report KPIs for multiple teams and roles- Supervise pods of agents performing together as well as individually- Employee Scheduling, requests and attendance tracking- Interview, on-board and train new hires- Monitor daily operational financials- Review customer complaints, and resolve their issues- Investigate Insurance Claim details, assist Insurance Adjusters when needed.- Conduct monthly 1 on 1 employee reviews, goal setting, and performance evaluation- Respond to official agency complaints (BBB, DOJ etc.)- Educate and retrain employees on changing processes and policies- Oversee monthly department budgets to ensure proper issuance of payments, claims and promotions- Daily company "Stand-Up" with management team to announce updates and address issues- Work closely with executive team and managers from other departments to resolve escalated issues and advance daily operations- Research and investigate pending lawsuits and negotiate settlements- Directly handle all requests for Arbitration, and attending the arbitration hearings for customer disputes- Track and monitor insurance claim payment requests to ensure timely payments are issued- Issue payment for incidentals claims to claimants- Develop and build educational tools and documents for use during employee training- Zendesk customization and creation of views, macros, automations, triggers, and routing ticketed requests- Excel data reporting with pivot tables, formulas and spreadsheets.

-Generate Rental Insurance-Attend to issues and situations involving active rentals-Billing and Refunds-Troubleshooting user account issues-Invoicing past due amounts-Assist level 1 support as needed with escalations

-Assist with Tier 1 escalations as needed-Monitor incoming calls and chats to ensure they are addressed-Take incoming calls and chats and resolve customer issues or escalate them appropriately I think Zendesk

-Assist customers live for real time support, using ZenDesk chat, phone, and ticketing systems-Respond to customer inquiries and emails concerning policies, procedures, and general information-ZenDesk ticket management, creation and research in order to properly resolve any new or standing issue-INFO@email response to ensure all customers are responded to in a timely manner-Determine customer experience at hand, and use the information in the database to pin point the issue and create a course of action to quickly and effectively resolve the issue.-Generating insurance contracts for upcoming vehicle rentals.-Problem solving and organizational skills-Copy edits to website Help guide and FAQ-Proper department delegation follow through to ensure customer issues are resolved fully and quickly- Working Knowledge of: ZenDesk, ZoHo, Google Drive, Intercom

-Assist customers live for real time support, using ZenDesk chat, phone, and ticketing systems-Respond to customer inquiries and emails concerning policies, procedures, and general information-ZenDesk ticket management, creation and research in order to properly resolve any new or standing issue-INFO@email response to ensure all customers are responded to in a timely manner-Determine customer experience at hand, and use the information in the database to pin point the issue and create a course of action to quickly and effectively resolve the issue.-Generating insurance contracts for upcoming vehicle rentals.-Problem solving and organizational skills-Copy edits to website Help guide and FAQ-Proper department delegation follow through to ensure customer issues are resolved fully and quickly- Working Knowledge of: ZenDesk, ZoHo, Google Drive, Intercom

- Aquire and consult with clients to determine their specific needs, deadlines, expectations and vision- Research, plan and produce video, photography, art, and web content to meet contract details- Edit, tone, and organize image and video files, while producing end products conductive with the means of delivery for the client.- Process client orders in as high of quality possible while maintaining an outstanding turn-around time- Working knowledge of: Final Cut Pro, Photoshop, WordPress, InDesign, Bridge, DreamWeaver, iMovie

- Assist in the planning, pickup, and delivery of exotic plants and designer furniture- Maintain the quality, and integrity of the items from pickup to delivery- Ensuring the accuracy and satisfaction of the order with the customer- Place, dress, and design modifications at delivery site per customer's requests- Inventory control and cataloguing

- Acquisition, clear, shoot, or plan article related images for online publication- Photograph, list, and publish items to the online marketplace- Participate in weekly brainstorming, update, and collaboration meetings- Research, add links, and troubleshoot all areas of the website for visual quality and functionality.- Work remotely while accepting and delegating necessary tasks to the corresponding team members for completion while meeting publication deadlines- Working knowledge of: WordPress, Photoshop, InDesign, Dreamweaver

- Oversee daily operation procedures, employee meal and break times, staffing, and money management- Booking, planning and executing catering events for up to 500 people including staffing, budgeting, inventory, menu creation and clientele account management- Employee Payroll, product and labor cost tracking, merchant account management- Scheduling, ordering, stocking and inventory control- Filling in for any needed position, supporting the restaurant staff - Quality Control, customer satisfaction and marketing- Working Knowledge of: Quickbooks, Microsoft Excel, Word

- Promotional Outreach, product package creation- Aquire and schedule new and returning clients for portrait sessions- Leading photo shoots and selling portrait packages to clients- Editing, toning and printing images- Studio scheduling for both staff and clientele- Ordering supplies and doing inventory- Shipping and handling- Labor cost and supply control- Working Knowledge of: Photoshop, WeddingPlus, StudioCut