> Specialized ITSM development; concentrated efforts in Incident, Request, Service Catalog & Portal> Timely story driven Scrum development cycles, including Sprint planning, estimations & retrospectives> Lead company-wide customer satisfaction survey overhaul with ServiceNow Qualtrics integration> Received CAD certification, maintained CAD/CSA deltas & built mobile app to assist team certifications> Leveraged ServiceNow's Glide API library to modified, customize & extended system functionality> Volunteered for opportunities to foster team excellence & hosted department lunch learning sessions

> Supported Incident, Problem ticketing, & CSM Service Portal development> Developed technical solutions for user stories submitted within Scrum sprints> Utilized the ServiceNow Glide API, performing basic scripting with JavaScript> Attended daily Scrum stand-ups, sharing solutions & providing progress updates> Assisted core CRM implementation planning, development & data migration*Referral available

> Customization using UI Policies, UI Actions, Client Scripts, & Business Rules> Routine ITSM systems discovery, integration & implementation development > Service Portal branding & development, utilizing HTML, CSS, & JavaScript> Conducted UAT testing, creating test scripts, & providing verbal instruction> Generated service catalog items, order guides, access controls & user criteria > Engineered dashboards, KPI & SLA key performance analytics & reporting

> Remote & on-site course delivery of Python, Ansible, Docker, Kubernetes, & Git> Configured cloud-based learning environments with actionable modeled datasets > Crafted comprehensive curriculum, accompanying slide deck & lecture material> Maintained full courseware catalog & department relevant GitHub repository > Built ecommerce website to facilitate course sales, using WordPress > Acquired pre-existing courseware materials & adapted to customer specifications

> Assisted remote delivery of proprietary Hadoop, Spark, & AWS courseware> Participated in client-facing course conception planning, design & configuration> Troubleshooting real-time developer environments remotely, utilizing SSH & RDP> Salesforce Trailhead trained, CRM automation & Apex development exposure

> Taught alternative education high school and middle school classes> Created interactive curriculum and assignments> Incorporated career training into profitable extracurricular programming> Taught coding and established computer programming as a core study