James Robinson Email & Phone Number

United Kingdom

Peterborough, United Kingdom

• Implement, maintain and measure service delivery processes and procedures for Head Office and other locations taking Central IT Services
• BAU Operations, Service Desk / Improvement, Service Catalogue, Incident / aspects of change management, Infrastructure Patching Compliance, security & ABF policy complianceProvide on-going 1st and 2nd line support of.
• Head Office user based support of desktop and laptop hardware… Show more Implement, maintain and measure service delivery processes and procedures for Head Office and other locations taking Central IT Services
• Head Office user based support of desktop and laptop hardware, associated peripherals and personalcommunications devices (Android and iPhone/iPad)
• Head Office IT Applications Portfolio (SharePoint, CAS, Expensys, TM1 Cognos)Subject matter expert, driving increased adoption and utilisation across (e.g. WebEx, Skype for Business, Intercall, Modern Office, BlueJeans.

Peterborough, United Kingdom

• Provide leadership, guidance and support to a team of service desk analysts Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour.
• Develop and coach team members to improve performance and delivery of service.
• Identify and manage training and development needs in line with company procedures.
• Ensure team have accurate and available information to support Kelway’s customers.
• Contribute to the maintenance and quality of the Knowledge Base
• Manage organisational change within team and department, including changes to procedures with regular comms in a timely mannerProcess, Procedural and Contractual Responsibilities:

Peterborough, United Kingdom

Peterborough, United Kingdom

Peterborough, United Kingdom

Peterborough, United Kingdom