James Rucker Email & Phone Number

Portage, Mi, Us

Portage, Mi, Us

Portage, Michigan, United States

Lead a team of five Applications Engineers and support staff to drive long-term partnerships with our customers.Maintain responsibility for Key Accounts that represent a substantial percentage of FEMA annual revenue and growth prospects.Successfully launched multiple new projects with key customers, and navigated the challenges of introducing new products into new application categories for FEMA.

Portage, Mi

Responsible for maintaining and expanding FEMA Corporation's global customer footprint through engineering based solutions to challenging applications.Key contact for multiple customers throughout the United States, India, China, Japan and South Korea.

Portage, Mi

Responsible for supporting all FEMA product after shipment with our largest and most valuable customers. Leveraged knowledge of FEMA products, customer systems, and hydraulic expertise to ensure outstanding factory and field performance for the life of the product.Managed internal and external corrective actions using proven root cause and corrective action techniques.Contributed to FEMA Corporation's industry leading quality metrics with prompt support, robust corrective and preventative actions.Developed internal processes and software to greatly decrease the effort required for warranty and internal failure analysis, allowing FEMA to respond proactively to customer issues.