James Way, Mba Email & Phone Number

Seattle, Washington, United States

820 4Th Ave Seattle, Wa 98104

- Coordinated tracking, measuring, and quantifying of operational KPIs targeting COGS, and overhead expenses; executing portfolio savings of $30K and operating savings of $42.3k in 2019/2020.- Streamlined customer order fulfillment through enhanced useability by reconfiguring POS dashboards, exceeding 98% order accuracy since Q2 2019.- Boosted sales, and product mix reporting by integrating CRM/POS software; adding/reconfiguring records, categories, sales areas, user profiles and permissions. - Expanded F&B revenue streams by amplifying use of digital marketing assets to create, edit, and deliver internal/external newsletter, social media content, email copy, and print collateral.- Accelerated staff development by directing and revitalizing SOP training program; redesigning and constructing new knowledge resources including powerpoint modules, competency evaluations, and workshop planning and materials, driving labor cost savings of $230k since Q2 2018.- Advanced new inbound sales program by partnering with key stakeholders from various local private clubs and hotels; increasing sales pipeline and escalating referral sales opportunities.- Strengthened quality assurance and operational efficiency by qualifying, negotiating and onboarding 14 full-time hires across multiple sales and customer service teams.

820 4Th Ave Seattle Wa 98104

- Arranged and operationalized $5 million in corporate and social event activities in 2015 & 2016, coordinating menu development, room selection and layout, event timeline and planning, style, decor, staff scheduling and vendor contracting.- Directed multiple project teams concurrently through meticulous planning, ensuring all event(s) objectives were accurately executed, on time and within budget; conducting post-event feedback and reports to identify potential areas of improvement.- Boosted team velocity and individual performance by instituting workflow improvements, and streamlining event preparation and execution, decreasing labor-to-guest count by 34% and event turnaround times by 20%.- Solved key risk issues related to varying and fragmented communications by streamlining contract nomenclature, improving client negotiations, team execution and customer satisfaction. - Refined vendor/supplier management strategy by segmenting, collaborating, implementing and evaluating supplier performance, improving procurement processes to reduce waste by 10% in 2019.- Initiated Career Development Plans (CDP) to solve technical skills gaps through growth initiatives aimed at nurturing customer service expertise; motivated through collaborative weekly one-on-one meetings, 30/60/90 day reports and ad hoc trainings.- Optimized program delivery by leveraging staff utility through a series of transfers, rotations, and promotions to deliver upon time-sensitive member services requirements,

Bellingham, Washington Area

- Empowered team members to deliver on performance expectations (product knowledge, service quality, customer care, professional demeanor) through continuous guidance and constructive feedback, - Executed daily operational tasks in absence of GM, including staff scheduling, updating reservations, managing inbound supplier/distributor deliveries, maintain inventory pars, and ensure proper maintenance and sanitation of facility.- Proficient in opening/closing procedures including securing and recording all account reports and financial materials and balancing cash registers.

Bellingham, Washington, United States

Assisted director in producing a variety of high quality woodworking and metalworking machinery customer training and commercial videos by:- Preparing the set to achieve correct lighting and blocking; manoeuvering camera(s) around the set.- Preparing sound equipment to be used, acting as boom operator to capture actor dialogue during filming- Moving and adjusting set pieces to accommodate camera positioning- Loaded and transferred film from camera to computer, tracking and labeling each shot in database

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, Political Science And Government