Support Engineer
Current-Provide remote / On-site support for Parasoft customers. -Products supported: C/C++ test and DTP (development testing platform). -Assist with troubleshooting client networks reducing downtime. -Documented and detailed the steps taken to resolve cases. -Ticketing System: Salesforce -Protocols: HTTPS, HTTP, TCP/IP -Platforms: Windows 10, Windows Server 2022, Linux, Windows 11.-Services: AWS, Azure. -Languages: C++, C, Python.