James Back Email & Phone Number

Atlanta, Georgia, United States

Effectively lead and managed IT Field Services operations and technical support for WellStar Health Systems. Groups managed include, Field Services, Managed Print Services, Field Services Special Support. Collaborate with IT leaders and business partners to ensure alignment with business needs. Implemented standardized MPS solution for all sites and transitioned to a new MPS vendor to streamline service and decrease costs. Created standardized metrics reporting for all Field Services to increase productivity, focus, and customer satisfaction. Collaborated and produced shared workflows to reduce friction between teams, decrease error and time to delivery for requests being made to involved teams.

Chandler Az

Scottsdale, Az

Managed all IT operations and technical support for Children’s Learning Adventure. Oversee IT operations of 50 locations. Create standardized processes for all areas of IT as they did not exist prior. Work with vendors to ensure compliance with all processes as well as drive them to find cost efficiencies. Started routine process of reviewing processes to further refine and increase cost savings in all areas.

Tempe Az

Effectively lead and managed all IT operations and technical support for Apollo Education Group’s largest region, which consisted of 18 direct reports, more than 8,000 employees, and 200,000+ students at over 50 locations across the United States. Groups managed include, field support, field network engineering, telecom and infrastructure support. Collaborate with top Apollo Education executives to align IT support initiatives with the needs of the business. Core competencies include dealing with ambiguity and leading with purpose and strategic vision.

Tempe, Arizona

Effectively lead and managed all IT operations and technical support for Apollo Education Group’s corporate region, which consisted of 10 direct reports, more than 12,000 employees, and 300,000+ students at over 30 locations across Arizona. Groups managed include, field support, audio visual/Telepresence, field network engineering, telecom and infrastructure support. Collaborate with top Apollo Education executives to align IT support initiatives with the needs of the business. Core competencies include dealing with ambiguity and leading with purpose and strategic vision.

Tempe Az

Effectively led the team responsible for the installation and ongoing support of the Classroom without Boundaries and User Experience Center, part of the John Sperling Center for Educational Innovation. Responsibilities also include touring VIP guests and visitors through the center, demonstrating the technology, and answering questions relating to the University of Phoenix operations and vision using the Classroom Without Boundaries technology.

Master'S Of Science, Computer Information Systems

Bachelor Science Busines, Information Systems