James Backus Email and Phone Number
James Backus's Location
Cincinnati Metropolitan Area, United States, United States
James Backus's Contact Details
James Backus work email
- Valid
- Valid
James Backus personal email
n/a
About James Backus
James Backus is a Director Product Strategy at altafiber and Hawaiian Telcom at altafiber. He possess expertise in telecommunications, call centers, customer satisfaction, customer retention, project management and 12 more skills.
James Backus's Current Company Details
James Backus Work Experience Details
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Director Product StrategyAltafiber May 2021 - PresentCincinnati, Ohio, Us
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Senior Product ManagerAltafiber Feb 2018 - May 2021Cincinnati, Ohio, Us
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Pricing Product ManagerAltafiber Sep 2014 - Feb 2018Cincinnati, Ohio, Us- Coordinates products/offers throughout their life cycle from strategic definition to end-of-life planning - Develop business case, financial forecast and pricing strategy for new/existing products in line with corporate goals - Defines, tracks and reports on key metrics of product line performance - Remains current on local market requirements, latest competitve product information and technology/market trends to meet customer and business objectives - Partners with sales and marketing teams to develop sales aids, build excitement and share knowledge of the product portfolio, as well as gather input on future product enhancements- Lead cross-functional product development teams across the business to ensure successful new product launches and/or driving continuous process improvement within existing product lines - Develops and manages strategic partner/vendor relationships to support product strategy
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Methods And Procedure - SpecialistAltafiber Nov 2012 - Sep 2014Cincinnati, Ohio, Us- Created documentation on new or edited processes created by Product House in a manner that is easily understood by all end users.- Stream line communications with product house and end users through BRAIN and monthly quick hit guides.- Created job aids for Consumer and Business sales to ensure the sales departments were selling effectively and accurately.- Assisted the launches and testing of IT systems such as Dashboard, Bill Analyzer, new Talon, and SOE re-platform.- Worked closely with the training department to verify that new product, system or process launches would be presented with excitement and enthusiasm ac- Worked across silos in coordinating with other departments when changing processes.- Was the intermediary between the end users and IT to fix any system issues.- Received the award for Methods and Procedures of the quarter, Q3 2013.
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Residential Call Center Team Leader Of Fioptic SalesAltafiber Apr 2011 - Nov 2012Cincinnati, Ohio, Us- Managed the top selling RSC team in 2011.- Documented coaching of agents and thought out action plans to ensure productivity.- Performed disciplinary action and instituted Performance Improvement Plans when needed.- Coached the top sales performing team in the RSC team during 2011.- Worked with management to increase moral, sales, and communication with one unified message.- Managed an off-site team in Lebanon, OH.- Developed incentives to increase productivity and moral through positive reinforcements and various contests.
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Fioptic Sales SpecialistAltafiber Aug 2009 - Apr 2011Cincinnati, Ohio, Us- Took incoming calls from residential customers involving billing, bill payment, and toll inquiries; process requests for new or changed service, associated rates, etc. - Upsell / Sell Fioptics products and services to meet established sales goals.- Created handouts for the team to assist with selling techniques and competitive information to increase productivity.- Assisted training new fiber reps by mentoring in the training classes.
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SupervisorKohl'S Department Stores Aug 2000 - Aug 2010Menomonee Falls, Wisconsin, Us- Had up to 40 employees reporting to me at a time depending on store volume and time of year- Developed and coached individuals utilizing actions plans.- Managed Results (goals and best practices).- Surpassed volume, profitability, and maintenance agreement goals set from the prior year.- Conveyed weekly/monthly meetings while making sure everyone had the necessary tools and training to effectively show results. -
Substitute TeacherNorthwest School District Aug 2004 - Jun 2007- Executed teaching plans with no notice or preparation.- Able to maintain control of classroom of over 20 students.- Taught various subjects and various ages (grades Kindergarten to 12th grade).
James Backus Skills
Telecommunications
Call Centers
Customer Satisfaction
Customer Retention
Project Management
Sales
Product Management
Sales Operations
Customer Experience
Management
Pricing Strategy
Managed Services
Customer Service
Contact Centers
Process Improvement
Vendor Management
Documentation
James Backus Education Details
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University Of CincinnatiPsychology
Frequently Asked Questions about James Backus
What company does James Backus work for?
James Backus works for Altafiber
What is James Backus's role at the current company?
James Backus's current role is Director Product Strategy at altafiber and Hawaiian Telcom.
What is James Backus's email address?
James Backus's email address is ja****@****ell.com
What schools did James Backus attend?
James Backus attended University Of Cincinnati.
What skills is James Backus known for?
James Backus has skills like Telecommunications, Call Centers, Customer Satisfaction, Customer Retention, Project Management, Sales, Product Management, Sales Operations, Customer Experience, Management, Pricing Strategy, Managed Services.
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