Following my year as Interim Client Director and a successful performance & experience therein, I have now re-focused on the management of my ‘own’ accounts. I've been assigned a small selection of Maintel's largest or most strategic accounts where first & foremost I take great pride in delivering a 1st class service and experience. As I have done throughout my career to date, I also have a strong focus on continuing to spend time understanding organisations business goals / strategy in an industry that never stands still and is immensely competitive. I believe in the importance of technology within retail environments & it's ability to directly impact customer service, opinions and ultimately brand loyalty in so many ways.It’s clearly important that communications are ‘always on’ and that availability of business applications (internal or customer facing) is prioritised, while it’s also imperative that customers purchasing journeys, habits, buying patterns and likes / dislikes are understood as far as possible, so that future engagements can be targeted. I also strongly believe that one size does not fit all and that deploying only the most fit for purpose technology, at the most cost effective purchase price (inc ROI) is the key.Due to the verticalised approach within Maintel, I have a strong understanding of the retail sector and the demands and opportunities for said retail organisations. This general understanding, as well as spending time to specifically understand individual organisations current position and future strategy is where I feel Maintel can add most business value via our personalised approach. At my disposal I have a strong portfolio of the most relevant technology to meet consumer demands when deployed correctly. Crucially for Maintel as well as in my personal experience, our customised, flexible delivery and support of all elements to these solutions is what sets us apart!

An opportunity arose for me to apply for an interim player/manager position & given I had been completing a 'buddying' role with some less experienced members of the team I sat in for some time & was also looking at ways to continue to develop & grow during my time at Maintel, this seemed like the perfect opportunity.I was ultimately responsible for 3 individuals with a base of ~30 accounts & had a target to retain the customer revenues we had, while also growing our business in new areas. our methodology was always to do the basics first and to ensure Maintel was delivering a fantastic customer experience to our key contacts and their wider organisation. We took time to understand the customers (at many levels) and their respective markets / strategies and aimed to deliver upon requirements to improve the way they operated.I enjoyed working together with a team and enjoyed sharing my experience and seeing them grow throughout the year we spent together. Within this time I had to deal with many facets of management (good & bad) including, a leaver very early on, recruitment, disciplinary, performance improvements, strategic account planning & more. The team were fantastic and as a group, we ended the year 137% against target with all relevant customer contracts also renewed for a further term. A fantastic & rewarding year with some excellent experience gained for me as an individual & some fantastic projects completed for our number 1 asset - our customers!

Working for Maintel, I am now a senior member of the sales community, working with some of our top accounts, or accounts highlighted for strategic development. I work closely with customer contacts, building relationships with stakeholders and aligning Maintel with customers business strategies. I am innovative in the solutions proposed and very much enjoy making a difference in helping organisations optimise their operation with an agreed short and long term plan.I have a specific focus on simplifying user experiences through various methodologies including:- consolidation of services- utilisation of cloud technologies (Maintel ICON platform)- cost optimisation (tactically or strategically)- introduction of new technologies within the market- enhanced methods of customer engagement. Our customers benefit from a market leading product and services portfolio and some of the best operational staff in the industry.

Continuing my development and career at Azzurri, I have recently moved in to a senior account management role, working with Azzurri customers strategically highlighted to sit within the "Enterprise Development" team. These accounts are hand picked as strategic target accounts for Azzurri to work in close partnership with, in order to drive greater business benefits and efficiencies, along with supplier and technology consolidation and cost reduction. The role brings an increasingly consulatative approach to drive true operational benefits and meet customer strategy via unified communications and cloud services, delivered under Azzurri's award winning Managed Service.

Following a successful time as a Desk Based Account Manager and then Account Manager with Azzurri, where I built strong relationships with my clients and provided valued consultancy and cost reduction opportunities in all area's of voice, data, mobile, document solutions and support services, my new role now focuses both on the retention and ongoing relationship management of some of Azzurri's largest customers. In this role i have continued to offer trusted advice in providing all services, with a greater focus on UC and Converged solution design and architecture. At the forefront of everything I do, is my consultative approach, with customer needs and wants being the basis from which I start. I enjoy working on projects where Azzurri can be creative and match a solution specifically to customer needs and I enjoy the implementation and post implementation management, ensuring that all benefits designed are met in practice. Key to this is the long term relationships which I work extremely hard to build with all of my accounts.

I am currently working for Azzurri Communications Ltd as an Account Manager with responsibilty for a number of Azzurri's Enterprise (top) Accounts with a combined T/O of over £3m p/a.

When I first joined Azzurri I performed a Desk Based Account Management role which allowed me to gain a good understanding of the Azzurri product portfolio and Managed Service enhancements that were provided to customers, while also providing exposure to both service and sales environments. This experience was invaluable to my future Account Management role where i could expand on this knowledge and provide fantastic service as well as working with customers to achieve their business objectives.

Following successful completion of the Pareto Law assessments and entrance criteria I was then recommended to Azzurri Communications Ltd by Pareto Law. During this period I also worked as a Recruitment Consultant before joining Azzurri in November '06.