Assist patients with placing orders for specialty medications while adhering to HIPPA guidelines.

Assist in compiling and entering all patient information including Name, Date of Birth, Insurance information, and Doctor information into Sparcs and HBS.

Assist customer in understanding credit alerts and reports, while attempt to retain to educate Score Sense customers.

Assist public transportation passengers with trip planning by providing details of next available bus, as well as nearest bus stop. Also assisted in processing passenger complaints. Processed on average 350 calls per day.

Assisted clients and property managers with facility related manners, while working closely with other team members and calls centers to provide complete customer satisfaction. Assisted in up-training with new and existing team members. Assisted Data Management Department when requested.