Responsible for initiatives supporting Home Depot Installation Services with supply chain, delivery and branch-network strategy.

Serving as the primary resource for managing multiple work streams supporting the field facing Home Depot Install Services many Sales Managers (SM’s) and Design Consultants (DC’s). Oversee a team of Workforce Administrators (5) whose responsibilities include but are not limited to:* On/off-boarding of users in Salesforce* Examination of appointments that do not issue to find the root cause* Changing the user's geo-locations to allow the users the maximum opportunity to gain as many appointments possible* The entering and monitoring of users calendars (calendar management) to include sick, personal, vacation and training blocks. Other responsibilities that I have include:* Process creation, documentation and execution* Process improvement* Appointment/System deep dives where I ensure the system logic is working as intended* Gather requirements from customer and present them to our IT partners, test the product, present to the customer ensuring that we are providing the best experience possible* Salesforce administrator duties that include granting and removing users, access, reporting, and teaching the field best practices for Salesforce use.* Set up of remote territories within Salesforce, presenting to the Sales Managers* One on Ones bi-weekly with my Workforce Administrators to ensure proper training, growth and development.

Responsible for the analysis of the key factors driving staffing and labor costs. Utilizing strong analytical skills and the ability to work independently, making decisions based upon the data collected, and reported the impact of such decisions. Being proactive in determining long and short term staffing needs and the allocation of those resources to achieve business service levels. Created, updated and maintained data points to ensure operating levels. Accomplished by analyzing past trends, forecasting future volumes, and creating a plan to allocate resources to maintain business service levels.Anaylze and determine best time to conduct off-line activities while maintaining service/productions levels.Attends staff planning meetings, facilitates daily meetings to discuss results for previous day and plans for current and future days. Documents and recommends improvements of workforce management processes.Generate and release associate schedules and participates in the creation and implementation of new scheduling strategiesDesigns schedules for the shift bidding or mini bid process, ensuring the schedules match the arrival of calls or non phone work queues. Update associate preferences in Blue Pumpkin to ensure schedules are generated.Provides detailed analysis and recommendations for staffing levels during special events, such as holidaysDevelops skilling strategies to meet the call arrival patterns and creates minimal variance in associate occupancy (workload) rates

Uses analytical methods and a variety of tools to understand, predict, and/or control Logistics operations and processes. Analysts are responsible for data management, analyzing performance, identifying problems, and developing recommendations that support Logistics management. Solves problems by considering courses of action within the framework of management s goals and standards. Completes all tasks in expected timeframes. Must be a self starter, detail oriented, able to support multiple projects and/or Logistics business functions, possesses excellent communication skills, works well with a team, interacts with multiple levels and functions with the Logistics organization, and able to manage vendor/business relationships. Major Tasks, Responsibilities and Key Accountabilities 25% Create and analyze reports to support business execution.25% Develops business tools and solutions based on knowledge, product or technology and identifies Logistics process improvement.15% Supports vendor/business partner relationships.15% Develops and maintains cost estimates, forecasts, and cost models10% Performs data management through a combination of data mining, data modeling, data analysis, cost/benefit analysis and/or problem analysis; while executing day to day processes related to area of responsibility.10% Supports the business through ad-hoc queries, and maintains reports from a variety of resources as specific to department or organizational needs

As a Production Support Analyst I provided support to maintain HR systems. This included the configuration of the different HR systems, changes with security and issue resolution. Resolution was attained by research, constant documentation and utilization of all tools available. Maintaining a good working knowledge of all the applications supported. Duties included:Daily Audits using WinSQL and DbVisualizer-EPR table maintenance-LDAP security-Position maintenance-Ensure that issue resolutions are processed in a timely and accurate manner-Maintenance and Administration of the following applications DC Empower Inova Lightlink Call boards for call centers (HR Service Center, Retail Staffing Center, Advice and Counsel Group) PM Online (Performance Management Application) Group Review Tool (Compensation Application) KRONOS (Employee Time Tracking) MSS – Manager Self Service (HR System of record) ESS – Employee Self Service (Employee application for personal record updates) QueWeb (Issue tracking application)-Documentation of all reported incidents to include the scope, resource requirements and impact-Ensure that escalated issues are handled efficiently, accurately and in a timely manner, working to satisfy the service level agreement each day-Working directly with managers, IT, and other HR partners to ensure understanding and translation into technical requirements so that all Production Support goals and objectives are achievedKey accomplishments:-Successfully rolled out an automated process for the Distribution Centers for the automatic pay rate changes for new associates first 18 months-Created a Pay Band Minimum process to ensure store employees are not hired under the pay band for the position they hold-Serving as the point of contact between the HRSC and our IT partners-Assisting with the audition of all company associates to ensure proper security and SOX compliance

As an inquiry center supervisor, I manage a team of 10-20 research specialists in home depot's associate HR Support Center that provides quality customer service to associates and managers by researching and resolving associate pay and HR issues.Duties included:-Providing support to 2000+ Home Depot locations for HR and pay issues-Understanding and the following of company HR SOP (Standard Operating Procedures) -Responsible for the performance goals of my team including service levels, abandon rate, call quality and accuracy as well as adherence to all policies and procedures-Working directly with managers, IT, and other HR partners to achieve all Contact center / Inquiry center goals and objectives-Leading team meetings and ensuring that all team members are adequately informed of policy and procedural changes and provide a forum for associates to provide input to the management team. -Managed performance (evaluations, corrective action, feedback, coaching, development, etc.) efficiently and effectively-Assisted associate support manager by identifying work procedures, prepare work schedules and expedite workflow-Accountable for direct supervision of the work activities of others in addition to personnel issues including selection, termination, performance appraisal and professional development of my subordinates.Key accomplishments:-Played a key role in the design, training and implementation of the LOA database that is used to track associates that are on leave of absences-Successfully worked to have automated letters sent from the LOA database to bring the HRSC in compliance with time requirements and to eliminate additional tasks for associates-Serving as the point of contact between the HRSC and our IT partners-Designed, implemented and maintaining productivity tool that is used to monitor, report and track associates work verses the hours worked to give a snapshot of their productivity-Responsible for LOA and KRONOS training for AACG new hires

As an inquiry team lead I worked as part of a team in The Home Depot's HR Service Center that provides quality customer service to associates and managers by researching and resolving associate pay and HR issues in a timely manner. I was in charge of Leave of Absence paperwork, Pay impacting issues, Benefits and Time and attendance problems.Duties included: • Researched and resolves complex pay and HR issues and communicates resolution• Provided coaching and research assistance to other team members• Lead projects to support process improvement initiatives• Contributed feedback on the performance evaluation of team members• Researched pay and hr transactional issues, performed actions necessary to resolve and correct the issue, documented the resolution and contacted the appropriate parties to communicate the resolution.• Coached team members and assisted with researching issues• Lead team projects to include: LOA process and procedures, KRONOS upgrade, Manager Self Service, and QueWeb rollouts and providing on-the-job training and guidance• Provided performance feedback to team supervisor Key accomplishments:• I played a key role in the testing/rollout of the virtual desktop infrastructure (VDI) systems.• I was a major part of the team that tested QueWeb from the early stages.• Worked to standardize the audit forms that were to be use to audit associates quality of work.• I developed the Reporting structure for the LOA database that is still used today.• Responsible for the training of the newly positioned Inquiry associates and developed a training program to ensure that the associates were given accurate and consistent instruction.

Helped roll out part of a new Program designed to get the store’s inventory levels under control while keeping the shelves in-stock. Directly reports to the Store management on inventory levels, IMU (initial markup percentage), loss of sales on merchandise (and investigate reasons for loss of sales in categories) and other inventory problems within the store.Duties included: • Responsible for 3 to 4 million dollars in inventory• Continuously checking inventory count imbalances, reporting to the Assistant Managers when there is a problem and often offering a solution• Track shipments down when they fail to arrive• Communicate with the stocking team when new merchandise is scheduled to arrive• Generating and distributing of all inventory/sale history/seasonal/out of stock/order reports every morning• Ensuring all ordering computers for the Inventory Management Associates are operational, if not call in to have the equipment repaired• Provide work list for associates to complete on a daily basis, giving them product locations of overstock• Operate equipment such as reach trucks, order pickers, electric ladders, electric pallet jacks, and slip sheet machines to get merchandise for associates to stock• Submit requests to home office to get specialized merchandise in the store per customers’ requests• Use of communication skills to ensure that problems with product replenishment are noted and looks for solutions for such problems• Give excellent customer service to all customers who enter the store

Worked as a Department head for the Electrical Department. Managed a team of six associates their development and product knowledge. Responsible for in stock of the department as well as the general appearance of the department.Duties included: • Responsible for a team of six members to include training of, reviews of, and general work direction• Responsible for all ordering in electrical department, over all lighting and seasonal• Responsible for the "Do It Yourself" programs, training customers how to do projects at home• Worked with vendors to get the proper training on products for my staff• Completed Department Supervisors Training Program• Writes schedules, solves day to day problems, and ensures all safe practices are in place• Responsible for all reports and work them on a daily basis, including inventory movement reports, purchase order activity reports, top selling item reports, item deletion reports and out of stock reports• Operates all lift equipment, in charge of reducing and increasing inventory levels• Works to ensure best customer service possible• Able to read and outline Profit and Loss statements, looked for ways to improve on profitability, reported problems to store management• Employee of the month in September of 1999 and April of 2000• Never received lower than a 4 on any evaluation while being employed here (on a scale from 1-5)