James Bassey Email & Phone Number

Nigeria

Lagos State, Nigeria

- Setup, Manage, and secure IT infrastructure for the company- Manage and report the company’s IT security posture- Develop comprehensive IT project management plans with real-time reporting to aid management decisions.- Ensure compliance with licensing agreements and optimize costs associated with cloud usage.- Develop and maintain custom business applications using, power power platform.- Managed data backups and disaster recovery operations to comply with business continuity initiatives.- Design and document maintenance procedures and implement- Administer and optimize VMware ESXi hosts in the on-premises, ensuring compatibility with hybrid cloud environments.- Administer Microsoft 365 applications and services, including Exchange Online, SharePoint Online, and Teams, for seamless collaboration.- Integrate on-premises Active Directory with Azure AD for seamless user authentication and ensure synchronization.- Managing security for cloud environments by monitoring access requests and reviewing security logs for suspicious activity- Monitor and maintain security of endpoint devices using Sophos XDR

Lagos State, Nigeria

Lagos State, Nigeria

- Manage network and system performance, conducting troubleshooting, security patching, and maintenance.- Coordinate IT operations activities to deliver smooth flow of daily business needs.- Configure, manage, control and monitor Sophos firewall- Managed data backups and disaster recovery operations to comply with business continuity initiatives- Accept and close support tickets raised by local Reime staff both on and offsite.- Collaborate with Netis group IT team to provide solutions to all group staff.- Configure and manage network and storage devices like switches, Routers, access points

Lagos, Nigeria

- Support Enterprise Microsoft users to resolve Microsoft 365 cloud and hybrid issues. Ranging from configuration, modification, troubleshooting, Microsoft 365 cloud migration etc.- Configuration, Support, and administration of exchange environment and messaging systems. Including MSactive sync (Handheld devices), Active Directory, IIS, Spam/ Antivirus filtering, and clustering- Test various patches and hotfixes before production installs and document operational behavior differences- Managing M365 cloud services, e.g., (Teams, OneDrive, SharePoint, Azure AD, etc.)- Scripting and automation using tools such as PowerShell.- Windows Server (2012-2019) administration.- Resolved connectivity issues for remote users while managing upgrades, backups, server configuration, remote mail, security, virus protection, and software troubleshooting.- Configure File servers and AD Domain Controllers.- Build, Update and maintain Virtual Machines- Act as the advanced technical contact, delivering advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management- Collaborate with domain experts (SME’s) and escalation managers when additional support is needed- Accept and maintain tickets through its life cycle

Nigeria

- Develop comprehensive and easy-to-deploy IT project management with realtime reporting to aid management decisions.- Build, deploy and manage Servers, Virtual machines and other IT infrastructure- Develop and maintain sharepoint sites, lists and document libraries.- Monitor and administer network infrastructure and devices (Switches, Mikrotik Routers, Access points).- Manage data transfers between systems and cloud storage mediums (OneDrive, Sharepoint, Azure blob storage).- Image and prepare new computers for integration into organization networks and systems.- Back up company data on regular basis, and setup disaster recovery procedure.- Support data teams to set up data collection tools like KoboToolbox, Microsoft forms and ODK and setup power BI environments for visualization- Create, update and maintain Azure security standards and best practices across Azure domain.

Sokoto

i. IT Support.• Troubleshoot, repair, install, maintain and configure network, hardware and software systems according to the organisation policies.• Work with Internet Access Service Providers to ensure the Service Level Agreements (SLAs) are adhered to and outages are reported and escalated in a timely manner with rebate given for down times experienced.• Perform routine update and maintenance on utilities software and inspection of network and server systems.• Perform system back-up and database archiving processes to ensure data recoverability.• Remotely provide technical support to servers, networks, telephones, and other computing platforms and manage help desk issues.• Provide advice, guidance, training and assistance to staff on developing their use of ICT.ii. Communication Support.• Establish or maintain an up-to-date content on the social media and website.• Provide remote support to out station LHI staff and state offices • Design and maintain LHI website, email and exchange servers.• Assist in drafting and editing social media posts, human interest stories and other advocacy/information materials for both online and social media, as appropriate.iii. Administrative Support and Documentation.• Support the full range of financial planning for ICT such as procurement and purchases of IT&T related items in line with Project’s policies and processes• Monitor and control expenses within allotted budget.• Prepare maintenance and repair logs of IT requests and IT&T services rendered.• Develop a documentary guide on how to use some of the software used by staff