James Baumer Email & Phone Number

Pune, Maharashtra, IN

• IT Manager for production support of B2B hubs for AT&T’s Mobility and Network supply chains. These applications interface with over 1,050+ partners (85% external and 15% internal) and use a wide variety of messaging.
• Onboarded and managed support team. Procured software, provided ID’s and access to all applications and infrastructure required.
• Met daily with support team to ensure all issues, ongoing and future work were being addressed in a timely and appropriate manner.
• Moderated meetings and mediated conflicts between IT and/or business partners for successful resolution.
• Worked directly with OEM Suppliers, Network Suppliers, Shipping Carriers, Banks, and other data interfacing partners to coordinate changes and/or downtime necessary for their maintenance or any AT&T’ work that would.
• Collaborated with AT&T Business and IT Teams in projects as SME (Subject Matter Expert) for EDI/XML B2B hub.

Pune, Maharashtra, IN

• Managed projects from inception to production in accordance with AT&T’s Software Development Life Cycle.
• Designed and developed process flows in IBM Sterling B2B Integrator, developed data transformations, built, and validated interfaces, and secured data adhering to project requirements.

Dallas, TX, US

• Vendor managed 20+ internal AT&T applications.
• Supervised 400+ (onshore & offshore) application development and support staff responsible for the day-to-day activities to meet application SLA’s. A couple of the more prominent applications were a large B2B Hub used.
• Onboarded team members. Procured software, provided ID’s and access to all applications and infrastructure required.
• Met weekly/as needed with teams to make sure all issues, ongoing work and future work was being addressed in a timely and appropriate manner.
• Moderated meetings and mediated conflicts between IT and/or business partners for successful resolution.
• Prioritized incidents and outages based on business need and delegated tasks to application teams.

Dallas, TX, US

• Educated offshore employees of a consulting firm hired by AT&T to support a major B2B hub application. As steward of this application, I determined quickly the staff hired to support the application had no experience.
• Created lesson plans for each topic for daily instruction, while guiding and encouraging them to perform hands-on problem solving as production issues arose.
• Explained B2B business flows, concepts, and analytics.
• Mentored the team on how to conduct proper communication to use in meetings, when constructing email and in verbal correspondence with business users, other IT departments and business clients.
• Demonstrated the “how to” diagnose issues, recognize sense of urgency to production issues and escalating and engaging other IT departments.
• Succeeded in molding the inexperienced offshore employees into a high functioning support team proven by zero outages encountered for 5 years under my leadership.

Dallas, TX, US

• Led development and production support teams responsible for EDI/XML B2B hubs. These applications were a major part of AT&T’s Network supply chain and Business Network Billing interfacing with 700+ partners (85%.
• Onboarded team members. Procured software, provided ID’s and access to all applications and infrastructure required.
• Delegated the development and production support activities to team members.
• Scheduled, ticketed, and secured approval for all production deployments/changes.
• Met daily with team to ensure all issues, ongoing work and future work were being addressed in a timely and appropriate manner.
• Moderated meetings and mediated conflicts between IT and/or business partners for successful resolution.

Dallas, TX, US

• IT Software Developer WebMethods based B2B Hub
• Sr. IT Analyst working with B2B application used to procure equipment from Cisco for AT&T’s Network Services business. The application is built on WebMethods B2B software and leverages the RosettaNet transaction.
• Designed, developed, deployed, and supported processes built with WebMethods proprietary FLOW services language.
• Developed multiple FLOW services to receive flat-file data, map it to proprietary custom formats and transfer data to trading partners via the following transfer protocols. HTTP, HTTPS, SFTP, MQSeries, JMS and Connect.
• Configured and successfully tuned the application to handle high volume transactional bursts causing OutOfMemory errors.

Dallas, TX, US

• IT Software Developer IBM Sterling B2B Integrator based B2B Hub
• Sr. IT Analyst working with a B2B application used to procure Network support equipment in support of AT&T’s network operations. The application is built on IBM Sterling B2B Integrator software.
• Designed and built the application and subsequently designed, developed, deployed, and supported the services and processes.
• Built and configured client interfaces with the following transfer protocols HTTP, HTTPS, SFTP, MQSeries, JMS and Connect Direct.
• Managed the change management activities - coordinated schedules, created tickets, and tracked all activities across multiple environments.
• Engaged and coordinated internal/external partner maintenance and enhancement efforts to minimize and/or eliminate impact to core systems.

• Designed, developed, and supported the B2B hub based on WebMethods software integration solution. This application supported OfficeMax’s enterprise procurement application, interfacing with over 300 customers and.

Pittsburgh, PA, US

• Designed, developed, implemented, maintained, and supported the EDI frontend interface based on IBM Gentran mainframe software.
• Designed, developed, implemented, maintained, and supported the backend systems built with COBOL and CICS.
• Built and configured client interfaces with the following transfer protocols HTTP, HTTPS, SFTP, MQSeries, JMS and Connect Direct.
• These applications supported the company’s sole procurement application and interfaced with over 250 buyers and suppliers.