James Baumer Email & Phone Number

Pune, Maharashtra, In

• IT Manager for production support of B2B hubs for AT&T’s Mobility and Network supply chains. These applications interface with over 1,050+ partners (85% external and 15% internal) and use a wide variety of messaging and transfer formats. These applications transform 3 TB of data and 15,000,000 transactions per month. This solution is based on IBM Sterling B2B Integrator software.• Onboarded and managed support team. Procured software, provided ID’s and access to all applications and infrastructure required. • Met daily with support team to ensure all issues, ongoing and future work were being addressed in a timely and appropriate manner.• Moderated meetings and mediated conflicts between IT and/or business partners for successful resolution.• Worked directly with OEM Suppliers, Network Suppliers, Shipping Carriers, Banks, and other data interfacing partners to coordinate changes and/or downtime necessary for their maintenance or any AT&T’ work that would affect SLA's.• Collaborated with AT&T Business and IT Teams in projects as SME (Subject Matter Expert) for EDI/XML B2B hub.• Scheduled and performed operating system, application, and database patching to comply with AT&T requirements.• Resolved vulnerabilities affecting supported applications to comply with AT&T requirements.• Scheduled, ticketed, and secured approval for all production deployments/changes.• Partnered with legal and other business units during application and software audits.• Compiled application throughput, client interface and application availability reports to AT&T leadership.• Met weekly with AT&T leadership chain to keep them informed on the status of all support issues.• Contributing member of a team that migrated AT&T B2B hubs to Azure cloud environment.

Pune, Maharashtra, In

• Managed projects from inception to production in accordance with AT&T’s Software Development Life Cycle.• Designed and developed process flows in IBM Sterling B2B Integrator, developed data transformations, built, and validated interfaces, and secured data adhering to project requirements.

Dallas, Tx, Us

• Vendor managed 20+ internal AT&T applications. • Supervised 400+ (onshore & offshore) application development and support staff responsible for the day-to-day activities to meet application SLA’s. A couple of the more prominent applications were a large B2B Hub used for AT&T Mobility and Network Supply chains and an application responsible for controlling the Direct TV subscriber viewing privileges. • Onboarded team members. Procured software, provided ID’s and access to all applications and infrastructure required.• Met weekly/as needed with teams to make sure all issues, ongoing work and future work was being addressed in a timely and appropriate manner.• Moderated meetings and mediated conflicts between IT and/or business partners for successful resolution.• Prioritized incidents and outages based on business need and delegated tasks to application teams.• Managed firewall access requests from creation, submission, and escalation for all responsible applications.• Met weekly/as needed with AT&T leadership chain on project statuses, application maintenance and status of all application issues.

Dallas, Tx, Us

• Educated offshore employees of a consulting firm hired by AT&T to support a major B2B hub application. As steward of this application, I determined quickly the staff hired to support the application had no experience with IBM Sterling B2B Integrator software, protocols, MQ Series, Connect Direct/Connect Direct Plus, HTTP/HTTPS, SFTP, JMS, etc. needed to support the day-to-day activities of the application.• Created lesson plans for each topic for daily instruction, while guiding and encouraging them to perform hands-on problem solving as production issues arose.• Explained B2B business flows, concepts, and analytics.• Mentored the team on how to conduct proper communication to use in meetings, when constructing email and in verbal correspondence with business users, other IT departments and business clients. • Demonstrated the “how to” diagnose issues, recognize sense of urgency to production issues and escalating and engaging other IT departments.• Succeeded in molding the inexperienced offshore employees into a high functioning support team proven by zero outages encountered for 5 years under my leadership.

Dallas, Tx, Us

• Led development and production support teams responsible for EDI/XML B2B hubs. These applications were a major part of AT&T’s Network supply chain and Business Network Billing interfacing with 700+ partners (85% external and 15% internal), processing 2 TB of data and 10,000,000 transactions per month. This solution is based on IBM Sterling B2B Integrator software.• Onboarded team members. Procured software, provided ID’s and access to all applications and infrastructure required.• Delegated the development and production support activities to team members.• Scheduled, ticketed, and secured approval for all production deployments/changes.• Met daily with team to ensure all issues, ongoing work and future work were being addressed in a timely and appropriate manner.• Moderated meetings and mediated conflicts between IT and/or business partners for successful resolution.• Collaborated with AT&T Business and IT Teams in projects as SME (Subject Matter Expert) for EDI/XML B2B hub.• Partnered with legal and other business units during application and software audits.• Succeeded in meeting SLA’s and exceeded application availability targets under my leadership.• Authored yearly performance reviews for team members.• Led the production support team in achieving a major application goal to deploy a new, more robust environment and decommission the original environment. All 700+ internal/external partners were successfully redirected to the new environment without incident/disruption to the business.• Compiled application throughput, client interface and application availability reports to AT&T leadership.• Met weekly/as needed with AT&T leadership chain on project statuses, application maintenance and status of all application issues.

Dallas, Tx, Us

IT Software Developer WebMethods based B2B Hub• Sr. IT Analyst working with B2B application used to procure equipment from Cisco for AT&T’s Network Services business. The application is built on WebMethods B2B software and leverages the RosettaNet transaction standard.• Designed, developed, deployed, and supported processes built with WebMethods proprietary FLOW services language. • Developed multiple FLOW services to receive flat-file data, map it to proprietary custom formats and transfer data to trading partners via the following transfer protocols. HTTP, HTTPS, SFTP, MQSeries, JMS and Connect Direct.• Configured and successfully tuned the application to handle high volume transactional bursts causing OutOfMemory errors.

Dallas, Tx, Us

IT Software Developer IBM Sterling B2B Integrator based B2B Hub• Sr. IT Analyst working with a B2B application used to procure Network support equipment in support of AT&T’s network operations. The application is built on IBM Sterling B2B Integrator software. • Designed and built the application and subsequently designed, developed, deployed, and supported the services and processes. • Built and configured client interfaces with the following transfer protocols HTTP, HTTPS, SFTP, MQSeries, JMS and Connect Direct. • Managed the change management activities - coordinated schedules, created tickets, and tracked all activities across multiple environments. • Engaged and coordinated internal/external partner maintenance and enhancement efforts to minimize and/or eliminate impact to core systems. • Monitored day-to-day health of applications for non-compliant transactions while reported and escalated for quick resolution and maintain SLA’s.

• Designed, developed, and supported the B2B hub based on WebMethods software integration solution. This application supported OfficeMax’s enterprise procurement application, interfacing with over 300 customers and suppliers. This solution was based on WebMethods Integration Server and Trading Networks to integrate with its trading partners and feed into OfficeMax’s procurement system built on AS400 hardware. This bi-directional interface was built to accommodate EDI, XML and Flat files.

Pittsburgh, Pa, Us

• Designed, developed, implemented, maintained, and supported the EDI frontend interface based on IBM Gentran mainframe software. • Designed, developed, implemented, maintained, and supported the backend systems built with COBOL and CICS. • Built and configured client interfaces with the following transfer protocols HTTP, HTTPS, SFTP, MQSeries, JMS and Connect Direct.• These applications supported the company’s sole procurement application and interfaced with over 250 buyers and suppliers.