James Beadle Email & Phone Number

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Responsible for managing all aspects of the leavers/joiner’s process from an IT perspective, whilst creating and administering domain accounts in Active Directory including deleting, enabling, renaming and transferring domain accounts, creating, managing and maintaining security groups in Active Directory, creation & linking of mailboxes, groups and fault finding using Exchange 2003/2007/O365, file and folder creation and provisioning using NTFS file systems in line with ITIL best practices standards. Other responsibilities include:• Provisioning, administration and troubleshooting email accounts in MS Exchange & Outlook• Use of Active Directory to create and administer security groups• Use of Active Directory to administer multiple domains• Provision and administration shared files systems NTFS• Use best practice processes in every request, to be compliant with SOXFSA audit requirements.• Processing and tracking progress of requests on the service desk software• Working to and achieve structured SLA’s in accordance with ITIL best practices

Luton, United Kingdom

Working as Senior System Administrator, managing user security and administration within Active Directory;Leading & participate in multiple projects in accordance with UK and Global company goals, prioritize workload, handle multiple priorities in a fast-paced environment and follow issues through to completion.Provide support to Helpdesk team and remote support to user baseMicrosoft Exchange Server Administration, 2003, 2010, O365 Mailbox creation, management, Email archiving and retrieval;Internal / External Audits around user management and security within AD and custom CMS.Tape library management - Backup Exec 12.5 & 2012 v14Google+ user management;File server management, data archiving and retrieval - ArcServeEmail archiving and retrieval – Exchange 2003, Mimecast.

St Albans, United Kingdom

General L1 Support Desk to include MS Office 2003, 2007, 2010, Windows XP, Win7 - 600+ users;Implementation of new CMS system for Home Care division. Project Initiation to release;Management of Job board budget, access control and reporting to FD. £80k saved in first year, £75k saving second year;On site archive management of Back up Media;In house custom CMS support L2.

St Albans, United Kingdom

Development of new Timesheet Imaging system;Systems release and training of 100+ branch network;Implementation and training to move team to ‘paperless’ office;

St Albans, United Kingdom

Specialist billing for the company’s biggest clients;Invoicing Query Management for branch network;Weekly high level reporting to directors on query debt;

Southend On Sea, United Kingdom

Supervising small Customer Service teamMeeting clients face to face both in the office and off-siteArranging clients’ projects from initial request to deliveryManaging clients' inventoryBeing flexible and accommodating to ensure both the client and the company needs are met

St Albans, United Kingdom

Dealing with incoming and outgoing telephone callsWorking within a team as well as individually and unsupervisedCommunicate with clients, public and colleaguesVarious administration tasks

St Albans, United Kingdom

The configuration and building of custom designed PC’s to required specification, Troubleshooting and eliminating hardware and software problems, Dealing with customers and account holders on a day to day basis via phone and face to face, Upgrading systems – motherboards, processors, hard drives, RAM, CD-ROM’s (writers etc), On-site system installations and networking, Installing system peripherals – printers, scanners, modems, web cams, Sync units, USB devices, Software installation and configuration – Windows ’95, ’98, 2000, MS Office, System drivers.

St Albans, United Kingdom

Responsible for up to 20 members of staff, Liaising with clients and conference organisers on a day to day basis, Responsible for ensuring that the national and international image of Sopwell House is upheld by my immediate staff.