- Revenue manager of 34 hotels in the Greater Manchester revenue sector with an annual target of ~£41 million- Part of the IDeaS Revenue Management System Super User team

- Revenue managed 36 hotels within the Scotland & Lake District sector, which resulted in yearly target being exceeded by ~£6 Million. - Achieved the sectors record revenue night in the companies history, and numerous hotel record nights through major events in the revenue sector

Responsible for:- Various Weekly Reporting- Supporting Head of Pricing Strategy with Projects- Report Production, Development & Maintenance- Ad-Hoc Analysis- Project Analysis

Premia Solutions are a white label insurance company who administer a variety of vehicle protection products to car dealership groups across the country. These products include: G.A.P - Guaranteed Asset Protection; T.A.W - Tyre and Wheel; M.D.R.C - Minor Damage Repair Cover; Paint & Fabric Protection.Development Managers within PSL - Premia Solutions Limited are responsible for managing their accounts and drive sales of these products within. Working alongside the dealerships to improve process, sales training, product knowledge and sales techniques.The newly developed Graduate Scheme has been designed for graduates to get a broad knowledge of both the company and the industry as a whole. Therefore, as part of this, I have worked within different departments within the business including: Claims; Customer Service; Customer Outcome. A placement is then required working as a fully fledged Business Manager within the clients of Premia to understand the roles and responsibilities of those we have regular interactions with. This is to better understand how we as a business can support them to drive sales and improve industry performance.

Continuing with the Premia Solutions Graduate Scheme has taken me to Stratstone - Another market leading automotive company.I have been brought into this company to drive Finance and Insurance sales within specific dealerships. Performance analysis will be conducted, Development areas are to be identified and work will be focused on improving these areas - Whether that is Employee Performance, Process Implementation or Managerial Support. For the majority of this professional period, I was working as the sole Business Manager of a dealership. Adding to my experiences, and knowledge. I successfully managed a team of Sales Executives, ensured compliance throughout the sales process and still managed to drive performance forward. Having proven my skills and trust, I was given more responsibility to maintain a high standard sales department. Ensuring vehicle information is accurate, bringing cars into stock in line with Stratstone's process, and more. I am very proud of my achievements so far, having just had a small number of months experience in this industry.

As part of the Premia Solutions Graduate Scheme, I am undertaking an 3 month placement with JCT600 to support current Business Managers. Having spent a month working with footfall (Face-to-Face) customers, I am now working with their digital teams to understand their strategy and produce recommendations to drive sales whilst maintaining / improving upon the standard of service regulated by the Financial Conduct Authority. Throughout this process, my responsibilities have been increasing. Having proved my skills in selling face to face, I am now responsible for ensuring compliant and effective selling, as well as developing internal strategy when providing Finance & Insurance products within the automotive industry. Such example of this was working with Group Operation Managers to revolutionise the sales process to distant customers, bringing previous methods into the future.I am proud to be able to say that every dealership I worked in, went forward in performance in the month I was there. Enabling to say that I had a direct impact on the growth and development of those particular dealerships.

Santander Uk, One of the most sustainable banks in the United Kingdom and Striving to be Britain’s Best Bank for Customers. Offering Banking, Saving and Lending products, Santander are able to meet the needs of near all customers. This makes it a great business to work for especially being a Personal Banking Advisor who discusses these products regularly. This role included many aspects such as providing a great customer experience within the branch. One way I did this is by understanding the customers financial needs and offering products and services which will benefit them. We do this through a non-advisory service; therefore it is our responsibility to ensure the customers fully understand the product.

Working as a Sales Assistant in Halfords presented me with plenty of development prospects both Customer Facing and Administration. Working as a Sales Assistant, you were expected to deliver great customer service and have good product knowledge. The main role requirements were to assist with tasks such as Stock Management, Cash Taking, Promotions as well as Customer Relations. Having a good knowledge across most departments within Halfords, I helped customers with their enquiries about Car Parts, Audio and Technology as well as Touring. Being in this role helped me to develop both my customer service and organisational skills. Liaising with colleagues in all departments requiring a good ability to communicate effectively and efficiently.

During my Sixth Form, I took part in the Career academy programme. This included a 3 week Internship working at Norbar Torque Tools. Whilst at the company they were planning a large internal move of some of the production lines to another location not too far away. This obviously took a lot of planning and I am glad that the work that i completed there, not only helped but to my knowledge is still being used in some way or another. The work that I undertook was to code each piece of equipment and machinery using a coding system created by myself and two members of staff. This code included, the department of which it was used, the type of machine or equipment, and its specific number.These codes were then entered into a log on excel - also created during my time at the company. This log included information about the equipment including its dimensions, the code and its use within the company. The dimensions were requested by Norbar as they wanted to be able to plan the layout / floor plan at the new location. Because of this, they wanted to see whether the data i collected was any good, therefore I created images of Microsoft Visio for each individual piece of equipment. Then entering them into a scale floor plan of the department. I would like to take this time to thank Norbar for this experience as I met some very interesting and knowledgable people who have real life experience. I hope to use the skills I developed at Norbar throughout my working career.