James Bee Email & Phone Number

Spot On Wake, Wootton Wawen

Located in rural Warwickshire, Spot On Wake is the ultimate water sports destination. With 3 custom designed lakes, the unique set-up is ideal for all levels of wake boarder from beginner to expert. Alongside wake boarding, the range of other water-based activities available make the purpose-built venue unrivaled in the UK.KEY RESPONSIBILITIES: • Day to day management of site, site activities and team.• Lifeguard.• Coach wakeboarding.• Responsible for the social media marketing/advertising of aqua jungle/wakeboarding lessons/courses/events.• Organise lifeguard weekly rota, days off, sickness with the General Manager.• Conduct staff inductions and ongoing training.• Check number of participants for each activity, waiver forms and any medical issues. • Ensure activities are carried out within the allotted time including briefings.• Report any incidents/accidents or close calls in the record book.• Observe all Operating Procedures, Emergency Action Plans, Health and Safety Policy and Safeguarding located in the Operational Procedures/Safety Manual.• Assist customers with equipment and appropriate safety attire. Ensure they have the correct size and fitment of buoyancy aids and helmets.• Ensure all daily safety checks are completes and equipment is clean and maintained to a safe standard. Record in the equipment log any issues and remove defective equipment immediately to repair area.• Deal with payments appropriately. • Always maintain the Aqua Chimp building/office in a clean and tidy manner.• Any other duties that may be required for the smooth running of Spot On Wake.

Yugo Globe Works, Birmingham (Formerly Nido Globe Works)

KEY RESPONSIBILITIES: Operations • Day to day management of the residence team, including Resident Ambassadors, agency staff and contractors working within the building, supporting their learning and development. • Promote a ‘residents first’ culture and ensure their expectations are met and deliver on customer satisfaction targets.• Take responsibility for the sales and marketing of the residence and work with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year. • Manage on-site maintenance and Housekeeping operations including planned preventative and reactive maintenance to ensure that the site always remains presentable. • Implement and ensure Nido Standard Operating Procedures are adhered to by on-site staff and residents. Compliance • Ensure health and safety standards of the residence are adhered to and staff are trained and up to date with legislation and obligations. • Ensure reporting and monitoring structures are in place to identify accidents, incidents, behaviour and activities which may be detrimental to Nido and its reputation. • Manage any university partnership contracts and service level agreements ensuring compliance is always maintained. • Ensure the building and processes are compliant with the ANUK code and all other relevant local and national legislation and regulations. • Ensure that all statutory testing is carried out and logged. • Oversee Planned Preventative Maintenance programmes, annual Fire Risk Assessments and annual General Risk Assessments. Financial• Budget setting and adherence of budget targets, occupancy commitments and cost plans. • Develop the financial operations model for the residence with the Operations Manager. • Manage site P&L, minimising costs where possible • Implement cost management and revenue-generating initiatives to enhance operations. • Ensure prompt collection of all sums due from residents and effectively manage all arrears and bad debt.

Nido Student, Globe Works, Birmingham

KEY RESPONSIBILITIES: Operations • Day to day management of the residence team, including Resident Ambassadors, agency staff and contractors working within the building, supporting their learning and development. • Promote a ‘residents first’ culture and ensure their expectations are met and deliver on customer satisfaction targets.• Take responsibility for the sales and marketing of the residence and work with the central Marketing and Sales teams to ensure minimum 98% occupancy year-on-year. • Manage on-site maintenance and Housekeeping operations including planned preventative and reactive maintenance to ensure that the site always remains presentable. • Implement and ensure Nido Standard Operating Procedures are adhered to by on-site staff and residents. Compliance • Ensure health and safety standards of the residence are adhered to and staff are trained and up to date with legislation and obligations. • Ensure reporting and monitoring structures are in place to identify accidents, incidents, behaviour and activities which may be detrimental to Nido and its reputation. • Manage any university partnership contracts and service level agreements ensuring compliance is always maintained. • Ensure the building and processes are compliant with the ANUK code and all other relevant local and national legislation and regulations. • Ensure that all statutory testing is carried out and logged. • Oversee Planned Preventative Maintenance programmes, annual Fire Risk Assessments and annual General Risk Assessments. Financial• Budget setting and adherence of budget targets, occupancy commitments and cost plans. • Develop the financial operations model for the residence with the Operations Manager. • Manage site P&L, minimising costs where possible • Implement cost management and revenue-generating initiatives to enhance operations. • Ensure prompt collection of all sums due from residents and effectively manage all arrears and bad debt.

Stratford Upon Avon

Macdonald Alveston Manor Hotel, a 113-bedroom property, with 9 conference rooms accommodating up to 140 delegates, Manor Restaurant & Bar and Vital Leisure Club & Spa.Macdonald Swan’s Nest Hotel, a 72-bedroom property with third party operated Bistrot Pierre Restaurant and Bear Free House & Kitchen.• Preparation and delivery of property budgets.• Responsible for delivering annual sales budgets in excess of £7 million across both properties.• Responsible for delivering Hotel Operating Profits in excess of £2.6m.• Manage business to ensure optimum performance and continual improvement in guest service, employee development and performance, sales/marketing, property appearance, and profit.• Ensure properties are well maintained and that all is equipment in good working order.• Project management of £1.3m bedroom refurbishment at Swan’s Nest with minimal disruption to hotel guests and minimal loss of revenue.• Maintenance and updating of Health & Safety Manuals, Fire Procedures, Business Continuity Plans and Evacuation Plans.• Direct liaison with owners of and investors in the Swan’s Nest Hotel.• Delivery of Macdonald Hotels’ Service Standards Programme.• Achieving above market share STR statistics.• P&L analysis and forecasting.• Cost control.

Birmingham, United Kingdom

Macdonald Burlington Hotel, a 114-bedroom property, with 17 conference rooms accommodating up to 500 delegates, Scottish Steak Club Restaurant and Berlioz Bar.• Delivered annual Sales in excess of £4.6 million; year on year growth achieved totalling 40.3% over five years.• Delivered annual Hotel Operating Profits (HOP) in excess of £1.6m; year on year growth totalling 98.6% over five years.• Preparation and delivery of property budget.• Management of overall property to ensure optimum performance and continual improvement in guest service, employee development and performance, sales/marketing, property appearance, and profit.• Ensure property is well maintained and that all equipment is in good working order.• Project management of 24-bedroom refurbishment with minimal disruption to hotel guests and minimal loss of revenue.• Maintenance and updating of Health & Safety Manual, Fire procedures, Business Continuity Plan and Evacuation Plans.• Delivery of Macdonald Hotels’ Service Standards Programme.• Achieving above market share STR statistics.• P&L analysis and forecasting.• Cost control.

Birmingham, United Kingdom

• Delivered Sales in excess of £4.4 million; year on year growth achieved totalling 33.3% over four years. • Delivered annual Hotel Operating Profits (HOP) in excess of £1.5m; year on year growth achieved totalling 87.5% over four years.• Annual budget compilation.• Management of the Daily Operations.• To be aware and analyse all forthcoming business and be aware of all daily and future business requirements.• Analysis and approval of rates and discounts.• Responsible for the general maintenance of the property.• Updating & maintaining Health & Safety Manual, Fire procedures, Business Continuity Plan and Evacuation Plans.• Acting as General Manager in Regional Managing Director’s absence.• Delivered Venue Verdict Gold Standard award through every quarter in 2014.• Overall delivery of standards programmes.• Complaint handling, correspondence and incident reports.• P&L analysis and forecasting.

Birmingham, United Kingdom

Jurys Inn Birmingham, a 445-bedroom property, with 20 conference rooms accommodating up to 280 delegates, Innfusion Restaurant and Inntro Pub.• Management of daily operations at General Management level whilst property’s General Manager worked with Head Office project managing the construction and implementation of the Jurys Inns Group Central Reservations Offices and oversaw the install of new CRS and Ideas Revenue Management systems. • To be aware and analyse all forthcoming business and be aware of all daily and future business requirements.• Responsible for delivery of all departmental standards.• Responsible for the general maintenance of the property.• Updating & maintaining Health & Safety Manual, Fire procedures, Business Continuity Plan and Evacuation Plan.• Deputising in the General Manager’s absence.• Complaint handling, correspondence and incident reports.• P&L analysis and forecasting as necessary.• Assist in annual budget compilation.• Achieved Green Business in Tourism Gold Award.

Nottingham, United Kingdom

Jurys Inn Nottingham, a 264-bedroom property in Nottingham, with 11 conference rooms accommodating up to 100 delegates, Innfusion Restaurant and Inntro Pub.• Managed property operations to assure optimum performance and continual improvement in guest service, employee development and performance, sales/marketing, property appearance, and profit.• Ensured the property was well maintained and that all mechanical equipment was in good working order.• Ensured maintenance and updating of Health & Safety Manual, Fire procedures, Business Continuity Plan and Evacuation Pack.• Deliverance of standards programme, improving standard measurements into the 85-percentile range.• Responsible for the preparation of property budget.• Achieved above market share STR statistics.• P&L analysis and forecasting as necessary.• Cost control.• Achieved Green Business in Tourism Gold Award.

Birmingham, United Kingdom

Dec ’07 – May ‘08 Deputy General ManagerFeb ’06 – Dec ‘07 Operations ManagerFeb ’04 – Feb ’06 Rooms Division ManagerKey Achievements / Tasks• Management of the Daily Operations.• Project managed £600k Bar, restaurant, lounge and lobby refurbishment with minimal disruption to hotel guests and no loss of revenue.• Assisted in co-coordination of refurbishment of hotel bedrooms.• Be aware and analyse all forthcoming business and be aware of all daily and future business requirements.• Analyse and approve rates and discounts.• Responsible for the general maintenance of the property.• Updating & maintaining Health & Safety Manual, Fire procedures, Business Continuity Plan and Evacuation Plans.• Managed and co-ordinated hotel and city centre evacuation.• Deputising in the General Manager’s absence.• Overall deliverance of standards programme, achieving standard measurements in the 90-percentile range.• Complaint handling, correspondence and incident reports.• P&L analysis and forecasting as necessary.• Assisted in annual budget compilation.• Managed bedroom rate strategies and booking channels in line with £7 million + room revenue budgets.• Increased ARR between 10 & 15%, without loss of occupancy through key annual city events.• Achieved market leading STR statistics.