James Berry Email & Phone Number

Colorado, United States

Provide consulting services to senior HR, Finance and IT leadership on a variety of Transformation initiatives including HR strategic alignment, HR target interaction model, HR target operating model, HR employee experience design, HR shared service design, sourcing strategies, technology roadmap, platform selection, and global process harmonization.

Lincolnshire, IL

Provide HR advisory support to global clients transforming their HR Service Delivery Models. Assist in evaluating HR Operations, Service Center Effectiveness and design, staffing capabilities, and processes delivered through Cloud HR systems such as Workday, Oracle and SAP.

Greater Chicago Area

• Lead a multi-national functional team to transform HR shared services into an empowered, customer focused, results driven organization. Design and formalize our approach to customer relationship management. Business.
• Designed and implemented a global transformation initiative to improve customer focus and empowerment of our staff leading to a 46% increase of our customer net promoter score between 2013 and 2014
• Created global “Act & Delight” transformation program to improve the customer focus of the HR shared service delivery organization. Global program recognition and compliance improved from less than 5% in 2013 to 69% in.
• Developed multiple global team members on the Customer Value Proposition of Quality, Value, Transparency, Intimacy, Predictability and People via customized training delivery and associated performance goals/metrics
• Partnered with Finance to build a global costing and allocation tool for HR costs. This system combined HR and Financial data for the first time allowing for powerful analysis
• Designed and implemented a formal Account Management Structure for our VIP customers. Clarified roles and responsibilities, set governance structure, and identified tools and methodology to improve service delivery

Greater Chicago Area

• Developed and led functions of Cost Control, Business Relationship Management, Continuous Improvement, Project Management, and Quality for the Schneider Electric North American HR Team. Highlights include:
• Identified and removed $2M from a $16M budget over the course of two years while improving service levels (Six Sigma, Lean, Centralization, Documentation and Labor Arbitrage)
• Led team to provide 5%+ productivity per year while building delivery organization
• Created a North American Business Relationship Team to improve our relationship with key customers. Developed roles, responsibilities and governance
• Created Data Quality role to understand how data flowed between vendors and correct presenting and latent data issues
• Established an HR Project Management Office to mature our project delivery and manage capacity for our teams

Greater Chicago Area

• Managed a multi-national service center that delivered HR and benefits customer service to Schneider Electric’s North American Employees. Highlights include:
• Developed and implemented offshore service platform in Monterrey MX including, business case creation, project management, location selection, process selection, staffing, contract negotiation with vendors and work.
• Identified and managed initiatives to promote efficiency and business improvement
• Monitored and coached employees to improve customer focus and service delivery
• Created North American shared service financial model as a way to understand and allocate $16M in HR costs

Greater Chicago Area

• Managed a call center that delivered customer service and project management for large complex payroll clients. Highlights include:
• Led a team of 2 leaders and 19 consultants providing payroll service and projects to over 100 large customers
• Responsible overall customer satisfaction for customer base
• Accountable for contract negotiation and overall customer profitability
• Collaborated with other solution center managers to provide consistent service throughout Midwest region

Greater Salt Lake City Area

Accountable for overall client satisfaction and profitability for 22 clients with retirement assets ranging from $10 million to $120 million. Led service team of 4 cross-functional employees to design, implement and execute an annual business plan for key clients

Des Moines, Iowa Area

Responsible for overall pension administration for middle market retirement customers

Mba, Business Administration And Management, General, 3.89/4.00

Ba, Business