James Bertolla Email & Phone Number

Diss, England, United Kingdom

This role is based on delivering a high level of claim handling services for our clients with 2 wheeled and niche motor insurance policies on behalf of Alwyn Insurance.Key Responsibilities:• Assess motor accident claims for damage extent and validity• Apply insurance policies to determine coverage and liability• Provide clear updates to policyholders and claimants• Negotiate fair settlements with a focus on policy terms• Maintain accurate records for efficient claims processing• Deliver excellent customer service, guiding clients through the process• Collaborate with internal teams for well-informed decisions• Work with assessors and repair experts to assess damage and costs• Identify and investigate potential fraudulent claims• Stay updated on industry trends for continuous improvement

Greater Ipswich Area

General Bar Work

Ipswich, England, United Kingdom

Employed by WNSA on a Permanent Contract on behalf of Allianz as a Complaints Handler.This role is based on handling Roadside Assistant complaints from customers that were dissatisfied with the level of service they were provided.Key responsibilities:• Mitigate complaints at the earliest stage to get the best outcome for the business and also the customer.• Calculating redress and settlement offers.• Prepare cases for submission to the Financial Ombudsman Service• Assist in the preparation of general and client specific reports to support forecasting, allocation of work and client updates.

Ipswich, England, United Kingdom

Employed by WNSA on a Permanent Contract on behalf of Allianz and BMW/MINI as a Roadside Assistant Call Handler.This role is based around taking calls from people in the UK as well as abroad when their Vehicles break down.

City Of London, England, United Kingdom

Temporary Role, archiving old claims and binders onto the system so they can be stored away.