James E. Blackmon Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

*Managed sales, service, operations and a team of 9+ associates on the day-to-day operations of a full service branch. Achieved Branch performance ratings in Top 10% and often Top 3% and Awarded Top Manager status nationally and locally.*Achieve strong business scorecard growth by improving revenues, decreasing expenses, and exceeding client expectations. Increased deposit balances by 15% YOY.*Reviewed and analyzed scorecard and effectively used as a management tool, forecasting a plan of action to track, monitor and improve performance.*Supported portfolio growth in the branch by identifying cross-sell opportunities, deepening relationships and increasing client acquisition and being an active participant as needed. *Oversaw operations, effectively managing risk and regulatory compliance standards while following all policies and procedures resulting in consistently passing mandatory audits.*Planned, organized and coordinated daily sales and service, driving efficiency, goal setting, and customer engagement. Resulted in revenue growth of deposits, investments and loans. *Hired, trained, coached all branch staff, leading critical management initiatives to motivate and develop while setting goals and executing effective sales strategies against a detailed action plan. *Created a strong sales and service culture, fostering an environment in which all branch associates worked together to achieve all business goals.*Addressed and resolved complaints and grievances of new and existing customers resulting in enhanced customer experience and business retention.*Developed multiple associates to earn promotions into management roles throughout the company. Served as a Branch Manager Trainee for all newly hired Branch Managers.

Atlanta, Georgia, United States

*Effectively managed team of bankers and staff while maintaining camaraderie and ensuring all teammates drove collectively toward branch goals.*Developed associates performance through active and continuous coaching, ongoing education and performance action plans.*Achieved branch performance ratings in Top 10% by effectively holding associates accountable to deliver against branch revenue strategy.*Successfully resolved customer issues and escalations resulting in enhanced customer experience and retention.

Atlanta, Georgia, United States

*Managed daily branch operations including loss control, risk management, and compliance through adherence to bank and federal regulations, industry practices, and audit standards. Consistently passed mandatory audits with minimal or no error. *Managed team of 10+ associates, overseeing time and attendance, scheduling, and referral tracking. Advised associates in resolving problems and took action when necessary, ensuring work quality standards and planned schedules were maintained.*Monitored branch service quality levels through performance coaching, development, and leadership resulting in strong scorecards and branch achieving top-performer in meeting sales goals.*Trained branch associates in compliance with policies, procedures, and regulatory banking requirements, creating a strong control environment. *Developed multiple associates to earn promotions into management roles throughout the company. Served as Assistant Branch Manager Trainer for all newly hired Assistant Branch Managers.*Collaborated with the Branch Manager in identifying sales opportunities for the branch.

Atlanta, Georgia, United States

*Oversaw the collection efforts of $25mm+ account receivable balances for 5 companies, achieving goal by 110%.*Supervised and motivated a staff of 15-20 employees. Monitored interaction with customers ensuring adherence to all polices and regulations.*Developed and implemented collection procedures reducing the amount of delinquent accounts.*Maximized revenue from collections, fees and interest while minimizing expenses.

Boca Raton, Florida, United States

Successfully held six assignments with the largest credit card issuer in the world. Human Resource Coordinator, Boca Raton, FL (1998-1999)Senior Education Specialist, Atlanta, GA (1997-1998)Quality Assurance Supervisor, Atlanta, GA (1996-1997)Retention Workshop Coordinator, Atlanta, GA (1995-1996)Direct Promotions Manager, Atlanta, GA (1994-1995)Telemarketing Representative, Atlanta, GA (1993-1994)