James Blaney Email & Phone Number

Glasgow, Gb

Glasgow / Edinburgh

Responsible for the management and leadership of the Underwriting area which comprises of 54 underwriters and 3 Team Managers. The primary function is to ensure that an exceptional customer experience is delivered in an efficient manner whilst ensuring adherence to our underwriting standards/philosophy. Create a positive team spirit, to develop the underwriting proposition and to drive the business forward.

Underwriting Service Manager Responsible for the management and leadership of a team of Underwriters to ensure they underwrite cases in line with our Risk Guidelines and provide an excellent customer service.• Management and development of team members• Working with the Underwriting trainer identifying training requirements at an individual and department level• Managing relationships with all areas of the business in particular Risk, Sales and Customer Care• Work on… Show more Underwriting Service Manager Responsible for the management and leadership of a team of Underwriters to ensure they underwrite cases in line with our Risk Guidelines and provide an excellent customer service.• Management and development of team members• Working with the Underwriting trainer identifying training requirements at an individual and department level• Managing relationships with all areas of the business in particular Risk, Sales and Customer Care• Work on projects and introduce changes designed to drive the department forward• Working with the Resource team to ensure Underwriting SLA's are met• Auditing and Management Information Analysis• Set up an offshore Underwriting team performing secondary underwriting and quality auditing function• Deal with more complex cases including customer complaints relating to our underwriting decisions • Managed 3rd party relationships – Reinsurance Treaties / 3rd party business relationshipsSenior Underwriter• Experienced in assessing standard and sub-standard medical, occupational and avocational risks, and carry out on a daily basis• Fully experienced in Financial underwriting for both personal and business protection• Provide help and guidance on underwriting and technical issues to more junior underwriting colleagues, Sales, Intermediaries and Management• Deal with high net worth cases, complaints, problems and escalations. Also have a sound understanding of commercial and customer service considerations as well as underwriting considerations Show less