Major Accounts
CurrentProfessional ExperienceMajor Account Manager- ShoreTel , Southern States ▪ July 2007 – April 2009Responsible for Major Account Program selling IP Telephony, Unified Communications, and Contact Center Products to large enterprise customers within an eleven state area.Responsible for entire sales process including account control, developing relationships at executive levels, conducting return on investment analysis, demonstrating product, deploying customer evaluations of equipment, developing business needs, closing the business, and acting as a liaison between partner and customer to maximize success of project.Responsible for helping to develop the Major Account Program to reflect 25% of ShoreTel’s revenue.Successfully replaced key competitive accounts such as Washington Sports at the Verizon Center (Competition was Verizon reselling Avaya), Charleston County, Bank United Standard Coffee.Product Sales Specialist III – Cisco Systems (GeoTel), Southern States Operation ▪ January 99- July 2007Responsible for acting as an Area-Level overlay strategically selling CCBU call center and voice products within an eleven state area. Responsible for entire sales process including demand generation, developing customer relationships at executive levels, conducting call center audits, making call center process improvement recommendations, recommending strategic partners for implementation services, hosting and coordinating implementation services and acting as a liaison between partner and customer to maximize success of project.Commercial Digital Specialist- Dictaphone, Corp, Florida Operation ▪ January 88- January 98Responsible for Selling IVR voice applications and Call Recording Solutions to the Call Center Market.Responsible for entire sales process including demand generation, ROI, developing customer relationships at executive level, and closing the sale.
