• Devise and deliver on marketing strategies across 3 separate B2B brands; Bestway Medhub, Lexon, and Wardles. (Maternity leave role)

• Delivered written content spanning a wide spectrum of inbound and outbound contexts – including web pages, email campaigns, social media posts, newsletters, physical mailouts, and more.• Worked across a highly varied range of projects with conflicting priorities. Self-managed my own workload to reflect shifting deadlines, tasks, and stakeholder requirements.• Responsible for the brand guardianship across the entire content pipeline, from ideation through to delivery. This spanned social media content, email marketing, industry whitepapers, print media, and SEO-friendly web content. Regularly implemented input from senior stakeholders to inform content direction and strategy.• Produced an entirely bespoke content calendar for the year, using gathered audience insights to identify communication themes, channels, and relevant success metrics.

• Oversaw a vast range of digital and content marketing in audio, video, and written channels, with end-to-end editorial accountability over conception, production, and final delivery of materials.• Delivered multi-channel content spanning a formalised content calendar. This featured dynamic social content, informative web-articles, promotional brand videos, interactive webinars, and monthly newsletters – all optimised for the needs and expectations of target demographics.• Implemented a full-service podcast production process by delivering an original podcast series – Humans of Law. I developed the concept and pitched to senior stakeholders, drawing on my 10+ years radio and podcast experience. I subsequently project managed two series of the production pipeline, from research and guest-booking, through to recording, editing, and final sign-off.• Took on many other marketing responsibilities including managing SEO-optimised website content, crafting thought-leading industry white-papers, overseeing paid advertising campaigns, organising virtual webinars, delivering presentations at industry events, writing engagement-driven email newsletters, editing promotional branded video content, performing competitor research, and more.

• I began this role in a purely Customer Service capacity, but quickly and enthusiastically expanded my responsibilities to include digital marketing, staff training, and business development.• Produced original paid social advertisements and landing page copy and that attracted and converted a specified funnel of target leads. • Created a Customer Service training programme and delivered it to over a dozen new colleagues. I also delivered multiple company-wide lectures on rhetorical theory and strategy.• Oversaw a quantitative data assessment of over 6000 Customer Services calls, which resulted in a drastic increase in lead conversions amongst target personas.

• Actively contributed to the student radio station alongside working and studying.• Anchored the flagship news show ‘Fuse in Focus’. The show was audience-centric and ran in a panel show format, featuring in-depth discussion of topical issues, interviews, phone-ins, and special features. The show was nominated for four Student Media Awards, and won a ‘Best Interview’ award.• Presented and produced ‘This is a Radio Show About Music and Politics’, an investigative audio series exploring the historical intersections of music and popular politics. • Produced and edited interviews, discussions, and special reports for a series of Brexit-themed podcasts released by Manchester Media Group. This included a noteworthy interview with a postgraduate EU Policy lecturer about the Manchester-specific implications of Brexit.

• I wrote and edited Education, Health, and Care Plans within CEC’s SEND team. This was initially an FTC role to clear an administrative backlog, but I proved myself proficient enough to be offered an indefinite contract extension and greater responsibilities.• Quickly developed a keen awareness of local governmental structures and relevant policy areas. I built strong working relationships with key stakeholders to support my work, with colleagues in other CEC departments, neighbouring local authorities, and in relevant partner organisations.• Worked under significant pressure to deliver documents to deadlines, whilst juggling conflicting priorities from internal and external stakeholders and acting as a representative of CEC.

• Delivered quality customer service in a fast-paced hospitality environment. I undertook many voluntary training days to further my knowledge of the company's products.• Further cemented my well-established customer service skills, primarily by committing regular customer's orders to memory to offer an efficient and personalised service.

• Promoted to supervisor within two months of working with the venue, where I quickly adapted to my heightened responsibilities. • Coordinated recruitment and development of staff, day-to-day management of shifts, redecoration of the bar and restaurant areas, and even some digital marketing responsibilities.• Cultivated a detailed knowledge of over 120 different craft beers and gourmet food options offered by the venue, in order to better hone my service.

• Presented and produced an alternative comedy show on Derby University's student radio station. The show attracted a committed listenership and won the Union of Students' 'Best Radio Show' award twice. • Broadcast live each week, and presented pre-prepared sketches, quizzes, irreverent topical discussion, and phone-ins with listeners. • Continued to produce the show in an independent podcast format after graduation, where it was briefly ranked in the iTunes top 100 podcasts. The show also toured regional comedy festivals and was recorded in front of live audiences.

• Delivered exceptional face-to-face customer-service in an on-site cafe within a wider sporting environment.• I confidently took on additional responsibilities wherever I could, including staff training, stock management, health and safety training, and filling multiple other roles around the park during peaks of service. I even played Father Christmas in the on-site grotto in the lead up to the festive period.

• Refined my customer-service skills as a core staff member in a large multi-screen cinema.• Proved myself to be a consistently dependable colleague, and took on numerous additional responsibilities.

• After Sixth Form, I worked in a customer service role for this large online retailer of pre-owned DVDs, video-games, and consumer electronics. • I responded to inbound customer calls and emails, and carved out a niche for deescalating particularly tense customer calls. • Held myself to rigorously high standards, and exceeded my KPIs.

• Following a week-long work experience placement on this local radio station, myself and a friend were asked to fill a regular weekly radio slot. • The show ran for multiple years, and was a surprise hit for the station. Taking an alternative comedy format, each episode was an original variety piece featuring pre-written comedy sketches, aloof discussion of art and culture news, and hand-picked indie-rock fresh cuts. The show somehow cultivated a committed listenership of local young people, who consistently made it the most listened to show on the station.