James Boyman, Mba Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Drives adoption and customer education across the tech sector, highlighting new features and use cases in AlphaSense's AI-powered market research platform
• Leads product support and customer education for over 130 accounts
• Fosters strong relationships with 800+ customers, providing ongoing support and strategic guidance via call and email
• Increases revenue and product adoption via training for customers
• Partners with Product and Business Enablement teams to develop roadmaps and product enhancements
• Drives product usage by consulting on research projects for VP and C-Suite level executives at key accounts

New York City Metropolitan Area

• Owned product roadmaps, managed customer relationships, and led cross-functional agile teams in developing product releases and supporting key initiatives across 8 online educational products.
• Strengthened market position of a top-ranked online educational program by leading an innovation task force to reduce time-to-market for product releases, enhance user experience, and position the program as a leader.
• Increased average user retention from 89% to 93% by defining requirements for 120 strategic, data-driven product releases and incorporating them into 8 product roadmaps.
• Delighted customers and decreased costs by reducing data report generation time by 85% through automation in Tableau and Python.
• Streamlined interdepartmental communication and reduced administrative overhead by leading 8 technical integrations, including staff training, data migration, and customer support.

New York, NY

• Managed timelines and cross-functional agile teams to develop 60 product releases for 7 high-priority customers while training new 2U producers through data-driven onboarding programs.
• Drove a 22% increase in user satisfaction by defining the workflow and leading development of an innovative interprofessional education program for 11 customers.
• Reduced time-to-market for innovative product features by training 200 employees on 3 new cloud-based platforms and leading 15 Zoom and in-person training sessions.
• Increased knowledge retention from training by 41% by using learning science and survey data to develop a new continuing education program for a 50-person department within 2U.

New York, NY

• Managed external creative talent and internal cross-functional teams to develop multimedia content for online graduate degree courses.
• Created and drove 9-month project timelines.
• Trained faculty at 4 universities on 2U's technology suite to facilitate the creation of online educational content.

Burlington, MA

• Supported the Commerce Cloud marketing team by updating brand guidelines and preparing event materials for Dreamforce 2017.
• Streamlined internal processes by migrating 500 digital assets to a new content management system.
• Spread brand awareness by writing 13 assets about e-commerce and analyzing performance in Google Analytics.

Boston, MA

• Taught writing to a class of 15 freshmen for 2.5 hours per week using original lesson plans emphasizing rhetoric.
• Improved student performance through one-on-one mentorship and tutoring.

Boston, MA

• Managed team of 11 interns to drive deadline-oriented production of biannual magazine. Edited 1.2K pages of manuscripts, guided cover design, and reviewed proofs using Adobe Creative Suite.
• Assigned 2K fiction submissions to 25 readers and tracked progress of accepted pieces in Submittable.
• Drove online engagement by developing new author interview initiative on Post Road’s website.

Chestnut Hill, MA

• Drove sales at upscale retail store focused on running equipment, offering expert advice on running technique and offering top-tier customer service.
• Sold specialty running products ranging from apparel to footwear.
• Communicated via phone to answer questions regarding products and events.

Chestnut Hill, MA

• Drove sales at upscale photography studio, managing photography sessions and offering various packages at different price points.
• Engaged customers to capture authentic smiles on camera.
• Sold portrait products to clients by offering expertise on the aesthetics of each photo taken.
• Created unique photo portraits using distinctive props, angles, and lighting effects.

Washington D.C. Metro Area

• Researched 52 medical societies in the US and UK for advertising opportunities.
• Entered data regarding the leadership and annual meetings of medical societies into spreadsheets.
• Collaborated with a team of 4 to meet deadlines for research projects.

Washington D.C. Metro Area

• Corresponded with Acquisitions Editors at 78 university presses to pitch manuscripts.

Washington D.C. Metro Area

• Assisted library patrons with research and multimedia equipment usage.
• Maintained inventory for collection of over 80 types of media equipment and library of 9,200 DVDs.
• Supervised and trained new student employees in data entry and tracking.

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.), Interdisciplinary Studies (Religious Narratives)

Religious Narratives major was a combination of Theology, Classics, and Language Departments.

Master Of Arts - Ma, English Language And Literature/Letters