Overseeing fleet vehicles and driver recruitment, software maintenance, booking deliveries, maintaining relationships with customers and third parties.

Duties:- Venue responsibilities , Legislation and H&S in the absence of Venue Management - Support and supervise bar staff ensuring the provision of a high quality service as per training provided- Serving drink and refreshments as per customer requests as per training provided, including seeking support to refuse service in specified circumstances as per training provided- Ensuring cash handling is accurate, using the till as per training provided- Supporting catering operations by providing accurate orders and delivering catering orders to customers as per training provided- Being friendly, helpful and welcoming at all times to all customers- Keep working areas clean and tidy as per training provided- Supporting own development by taking part in training opportunities and the University of Northampton’s Changemaker Employability Award.- As shift supervisor I am expected to undertake other responsibilities and tasks as reasonably requested by the Line Manager or Senior Management Team.- I am also responsible and accountable for ensuring all employment legislative requirements are adhered to including equality and diversity and health and safety issues.

Within this role I was required to work consistently within legal and Northampton SU regulations for: customer service, responsible alcohol service, legal weights and measures, health, hygiene and safety, and control of substances harmful to health. This also entailed operating, cleaning and maintaining all equipment safely in accordance with training, including cash registers, glass washers, optics, free-pours, glasses and cups, fridges, etc. As part of this role I had to ensure goods are displayed, stocked and presented in the accordance with training and also ensure all areas of the work environment are hygienic, tidy and free of hazards at all times. All staff were required to take an equal share of related tasks allocated by the Line Manager and Senior BarStaff upon request and gain approval for satisfactory completion before finishing the shift. I also had to be responsible for receiving payment for goods sold and served and also provide full information to the Senior and Line Manager relating to any incidents involving problems with customers, equipment or goods. This also meant working in a professional manner in accordance with Equality Of Opportunity policy, contributing to an atmosphere of solidarity and respect within the team.

This role required a customer-focused approach, taking responsibility and using initiative to ensure an efficient working mentality was maintained and the company was represented to a high standard. This job also meant that I needed a counter balance forklift license and the completing of an ADR making me legally able to do the job. Some roles and responsibilities included:- Liaising with the Production Manager on distribution- The transportation of product from the crop protection store and delivery to customer premises- The transportation of cereal seed and oilseeds from the warehouse and delivery to customer premises- Preparing loads for dispatch- Planning cost efficient and effective routes to deliver products within agreed time scales- Safe forklift operation- Communicating with store persons regarding stock movements - Making sure all of the necessary paper work is completed correctly- Assisting with site maintenance of buildings when required- Maintaining the delivery vehicle - Ensuring compliance with the Drivers manual when handling distribution operations- Making sure that waste has been disposed of correctly- Ensuring all deliveries abide by the terms of ADR regulations when required- Assisting in chemical store when required

In this role I had the responsibility of answering unattended office phones and dealing with client queries with professionalism, also ensuring messages were delivered to the right members of staff. I also had to administer and liaise directly with customers ensuring that all contracts and delivery standards were agreed and met in the run up, during and post event. Assistance was given during event and site planning to ensure effective and correct use of resources, also have to provide support to the Events team to make sure goals and targets were met. Clients, suppliers and contractors were also directly liaised with to order products and services in a timely/professional manner whilst ensuring purchase orders were raised in accordance with financial procedures. Another duty was to update and complete all reports for the department to agreed time scales, this also involved providing administrative support and fulfilling duties entwining with this responsibility. Another thing that I had to oversee was ensuring that contractors only work on site when they have completed the appropriate documentation.

At Saxon Pool & Leisure Centre (run by Stevenage Leisure Ltd) I worked in the cafe as part of a very dynamic team, this job has given me additional experience in catering with healthy foods such as various different types of wraps, pittas, toasted sandwiches, jacket potatoes and much more. I have received training in food handling, and storage and I have to ensure that all food served is of a high standard. Customer Service is a key part of the role, to provide an efficient service, and always to be polite and professional is important. I try to ensure that the customer is happy with the service and products provided. This job has also given me experience with Costa Coffee.

During the summer of 2013 I worked at Frontier Agriculture, this job entailed driving a forklift round the warehouse that they have on site stacking various different types of bag of seed. These were both half ton and ton bags which meant they are very big and very hard to stack; I did manage to pick up the stacking technique very quickly. This job also meant working 12 hour days, 5 days a week and Saturday mornings, so after doing this long hours/unsociable are not an issue for me.

I worked in the yard for ALP scaffolding with the yard manager loading and unloading lorries so that they were ready for the required job handed out by the company manager. I did also go out with some of the scaffolders to various different jobs all over the south east of the UK to assist them in putting up and dismantling scaffolding equipment. Whilst in this job I drove small vans when required of me. This job has given me a better understanding of how scaffolding works and how it should be assembled. Early morning were involved during this job starting work at 6.30am every day and working through until 5pm with break of course. This job was just during the summer before going to University.

I worked on a market stall in Bedford for 6 months interacting with customers and building personal relationships with them during the process due to seeing them every week. This also involved restocking the stall when stock was low and learning about the various different types of fruit at the same time. Heavy lifting was also involved and working as a part of a small team. The reason my employment ended was because due to him not making enough money to keep me on.

I also used to work at Potton Ltd over the summer holidays, making roof trusses, open web Posi Floor Joists, cutting timbers and fitting windows. This also meant a lot of lifting large, heavy objects, Hours of work were 7am to 4.30pm.