Supporting the founder & CEOStartup business; creation and implementation of business P&Ps (processes and procedures)Acquisition of clients to build business Day-to-day administration of business

Day to day management of establishmentReporting to stakeholdersHACCP and P&P implementation and developmentKey AchievementsStreamlined FSA’s SFBB HACCP manual to the businessCreation of HACCP logs and check sheets to meet FSA requirementsImplementation of tailored staff induction & training manual based off my IP

Day to day management of establishmentStock ordering/stocktakeRostering/hiring & trainingReporting to stakeholdersKey AchievementsBuilt business from ground up; including outfitting of equipment, furniture, decorImplemented HACCP processes & procedures for a newly established businessSourced suppliers to ensure the highest quality from local independent farms and suppliersReduced waste by using all bio-degradable packaging, food waste bio-fuel recycling and cup return schemeIntroduced Training and Compliance manuals for staff induction and on-the-job trainingAttended a 5 star food hygiene rating with the three criteria of Hygiene, Cleanliness and Management all given the highest rating of ‘Very Good’Labor costs consistently maintained at around 30% +/- 5%Excellent customer feedback based on Google reviews and other platforms

Day to day management of establishmentStock ordering/stocktakeRostering/hiring & trainingFinancial accountability & reporting to stakeholdersKey AchievementsImplemented Sequence of Service for FOH staffIntroduced Training and Compliance staff manuals for staff training in safety and hygieneMaintained banking documentation; ensuring cash accountability and timely lodgment of takings100% positive customer feedback/reviews under my tenure

Day to day management of establishmentStock ordering/stocktakeRostering/hiring & trainingFinancial accountability & reporting to stakeholdersKey AchievementsImplemented Sequence of Service for FOH staffIntroduced Training and Compliance staff manuals for staff training in safety and hygieneMaintained banking documentation; ensuring cash accountability and timely lodgment of takingsElevated service levels to receive 100% positive reviews (under my tenure) with zero negative feedback, from customers on all social platforms; achieving an average of 4.8 stars and establishing an enviable reputation in the wider London cafe scene.

Management of the Administration team - two full-time staff and two casual Student Liaison officersLodging and invoicing RTO claims through SVTS (VIC), DET (QLD) and STARS (WA) for revenue generationChecking and ensuring claims generated through the state-based systems are accurate, error-free and accountableManagement of the administration of Student Enrolment data to ensure compliance with State guidelinesLiaising and reporting all claim data and revenue generated to the Executive Leadership TeamOngoing Processes & Procedures (P&Ps) developmentAdministration team training to support professional development of individual team membersAuditing of Student Records and RTO/VETtrak Database to meet AQTF standardsManagement of the Student Management System - VETtrakKey AchievementsAll claims and revenue generated were accurately reported and checked, with an error rate below 1% (industry standards are 5%)Overhaul of the Rochdale P&Ps to ensure they are current, effective and followedServer down-time and service costs reduced significantly by incorporating this in-houseAcquired new business for RTO through industry contactsStreamlined procedures for ongoing continuous improvementNegotiation of all standing business contracts for the Administration department - reduced spending by 50% with no loss of serviceRTO tripled their revenue and with new P&Ps, the Administration Team were able to process this effectively without additional staff

Student Eligibility Assessment to meet Government guidelinesLodging and invoicing RTO claims through Skills Victoria for revenue generationChecking and ensuring claims generated through Skills Victoria are accurateAdministration of Student Enrolment data to ensure compliance with VTG guidlinesLiaising and reporting all claim data and revenue generated to directors and CEOOngoing Client Management to ensure training programs continue to meet the needs of the businessOngoing Student Management to ensure training programs meet the needs of the individual studentAuditing of Student Records and Database to meet AQTF and VRQA standardsManagement of student statistics on the VETtrak SMSServer and network maintenance as requiredKey AchievementsAll claims and revenue generated were accurately reported and checked, ensuring the RTO never missed out on any monies owedDevelopment and implementation of effective compliant systems to improve the student enrolment process (cont.)Server down-time and service costs reduced significantlyNegotiation of all standing business contracts for better services and price (cont.)Acquired new business for RTO through industry contactsStreamlined procedures for ongoing continuous improvementEnsured confidentiality of clients and the RTO

Management of staff teams to ensure the highest expectation of customer serviceMeeting daily budgets for staff wagesBalance and reporting of Point of SaleUndertake fortnight beverage stocktakeContinuous improvement and updating of internal processes and systems