James (Buck) Mcfarlane Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

New South Wales, Australia

Melbourne, Australia

• Leadership – Mentor & Coach of on-road personnel• Design & implementation of product operational & training procedures• Creation and launch of Knowledge Data Base for Guides• Develop sales channel for on-road product options• Lead trips – multi trip styles & destinations across Australia• Manage annual & quarterly performance reviews for on-road personnel• Interview new candidates for on-road positions

Sydney, Australia

• Leadership – Mentor & Coach of on-road personnel• Design & implementation of product operational & training procedures

Sydney, Australia

• Sound knowledge of Australia, its geography, culture, people, plants and animals. • Experience dealing with people from other countries and cultures• Sales experience in leisure activities for guests, direct with activity providers and through travel desks

Sydney, Australia

• Developed strategy for new prepaid card product for commercial clients. • Project managed and launched a new white labeled debit card solution to allow Mortgage Managers to issue cards that are integrated into their operating system.• Introduced 24 hour live customer service for Business Card customers • Managed existing commercial credit card products, ensuring viability of portfolio and overall product performance.• Develop and implement product plans across all elements of the marketing mix to ensure the continued reliance of existing products.• Development of new products and services and the enhancement of existing products and services• Monitor the performance of products and services providing information, analysis and recommendations to management

Sydney, Australia

• Developed strategy and delivered new product set aligned to 2005-07 strategic plan, addressing APRA and Basel II implications. This initiative primarily simplified policy and processes as recommended by customer research and was nominated for the 2006 Mortgage Industry Excellence Awards in the Support Service Category. • Project managed new mortgage insurance product, allowing Mortgage Managers to compete with Approved Deposit Institution’s for high value loans.• Developed and launched three new online web services, increasing page impressions from 10,000 to 60,000 per month. • Enhanced website content to align with the users agenda. Resulting in the growth of registered users from 400 to 4,500• Successful launch of PMI HOME DEPOSIT bond with Australia’s two largest credit unions – Credit Union Australia and Australian National Credit Union. Within 6 months a total of 10 agents signed exclusivity agreements. This product was the first non mortgage insurance product offered by PMI. • Managed and redesigned the quarterly PMI Residential Property Overviews • Assisted with the creation of Market Development’s Strategy Map

Sydney, Australia

• Developed and launched 2 original and innovative new home loan products throughout Australia and New Zealand. • Launched a Construction Loan in Australia.• Initiated a project team to maximise fee revenue through process improvements and new fees. This involved major system re-development, allowing the business to automate fees. Continuously increasing monthly fee revenue• Product specialist for the design, development and launch of the new AMP Banking website. Focusing on users agenda, survey results showed greater user satisfaction and on-line account openings

Artarmon, New South Wales, Australia

Master Of Business And Environmental Management, Environmental Studies

Diploma Of Tourism, Operations Management And Supervision

Master Of Business

Master Of Marketing

Post Graduate Certificate In Marketing Management, Marketing

Certificate In Marketing Management, Marketing

Accounting Certificate Iv