James B. Email & Phone Number

United States

Managed the AI/ML-driven Advana Edge product across various platforms, serving as the liaison between government users, customers and our technical team. Developed comprehensive product roadmaps to optimize value, while promoting best practices within Jira and GitLab. Led planning processes, developed detailed epics, and employed data visualization automations for progress tracking. Also spearheaded platform user base growth through high-level customer interactions and presentations within the Department of Defense.

San Antonio, Texas Metropolitan Area

Managed the planning, execution, and evaluation of both cloud and on-premises architectural operations. Oversaw administrative processes, human resources, and offered professional guidance to external stakeholders. Created detailed project plans including schedules and resource estimates. Conducted meetings, tracked projects progress, maintained quality standards for deliverables, managed vendor tasks integration, reviewed their outputs and resolved problems through recommendations and action. Developed a software platform roadmap, prioritizing key features that increased customer satisfaction by 30%. Worked with various teams to implement 5 new features, boosting user adoption by 20%. Boosted product satisfaction by 20% through prioritizing 10 epics and 100+ user stories based on comprehensive market research and team collaboration. Streamlined backlog management, reducing time spent on backlogged items by 30%. Worked with development team to reduce product defects by 25% through prioritizing backlog items.

San Antonio, Texas Metropolitan Area

Manage Agile, Scrum and Kanban teams in planning and execution of large-scale client projects, overseeing scope, roadmap, schedule, and work breakdown structure (WBS). Coach teams and clients in Agile methodologies. Implemented project plans leading to 85% on-time rate and a 9/10 customer satisfaction score. Worked with various teams to implement a $1M client project, boosting company revenue by 20%. Boosted project completion rates by 80% and cut project delays by 50% through promoting cross-functional collaboration using hybrid methodology. Managed a $3M hybrid program for a client's transformation, utilizing Agile and Waterfall methods to successfully complete 5 key initiatives. Boosted cross-team cooperation, reducing project timelines by 20%. Devised cost-effective solutions for stakeholder issues, saving an average of $50K per project.

San Antonio, Texas

Managed both technical and non-technical projects, enhancing product development and system abilities. Collaborated with teams to adopt best practices and met quality, customer service, performance, and delivery standards despite project challenges. Boosted project completion rate by 20% and cut budget overruns by 15% through a new project management process. Worked with various teams to plan and execute a $3M software project, delivered on time without major issues. Led Agile events for multiple projects, increasing productivity by 30% with average team sizes of 10. Increased project efficiency by 30% through the development and implementation of new monitoring and reporting processes. Introduced a real-time issue tracking system improving team-client communication and reducing project delays by 40%. Boosted client satisfaction by 25% through enhancing transparency with regular progress updates and data visualization for stakeholders. Researched and evaluated state-of-the-art environmental monitoring technologies to upgrade the legacy system, resulting in a 30% reduction in false alarms and improved data accuracy. Worked with various teams to install a new system on time, saving $350K and decreasing downtime by 20%. Led system training with developed resources, achieving 95% employee adoption rate. Worked with public works and compliance teams to create an environmental plan that led to the successful completion of a $1M project, achieving total client satisfaction. Implemented quality control measures on an eco-sensitive project, cutting errors by 75% and finishing two weeks early. Spearheaded a team through complex permitting processes for a major client project, reducing permit approval time by 90%.

San Antonio, Texas Metropolitan Area

Oversaw five cross-functional teams in creating a complex, real-world training operations environment for staff members utilizing Agile system design and development practices. Planned and led all Scrum processes and activities including daily standups, sprint planning and review sessions, and sprint retrospective meetings. Facilitated team meetings and discussions and guided conflict resolution and key decision making.● Established and managed cross-functional stakeholder teams and strategically aligned training exercise and deliverable expectations across a continuously shifting customer base.● Closely planned, coordinated, and steered weekly engagement meetings with stakeholders and teams and reduced unanticipated problems by 40 % during the development phase.● Provided analytical support in developing and implementing various training exercises.● Improved team performance, productivity, and satisfaction by 20% by resolving 30+ project risks and issues and promoting Agile best practices and values.● Increased customer satisfaction and reduced time-to-delivery by coaching team members in refined techniques for requirements definition and story writing.

San Antonio, Texas Area

Responsible for the day-to-day operation of National Security Operations Center Texas. Identified and evaluated significant world events for situational awareness that may require a cryptologic response. Conducted early warning and threat analysis. Generated daily and weekly briefings for the operational, directorate-level leadership and site commander as requested, and as mission needs dictated. Devised an agile response to crisis and contingency operations; orchestrated response to scheduled and unscheduled system outages that adversely impacted operations.• Produced quality and effective reporting with limited resources; identified and corrected key infrastructure discrepancies while increasing the overall work productivity and efficiency.• Conducted stakeholder and development collaboration meetings, resulting in decrease roadblocks by 45% and increase business & user value by 55%. • During crisis events, implemented accountability, Force Protection Condition procedures, emergency response actions, and information dissemination to operational directorates.

San Antonio, Texas Area

Led the NSA Texas Special Interest Alien mission, comprised of nearly 55 co-workers responding to national policy maker requirements on worldwide issues. Orchestrated strategies, planned, collaborated, and responded to mission critical intelligence requests for information, and dissemination changes from national, theater and operational customers. • Cross-trained team members within the division ensuring they maintained their proficient skills while balancing team workloads• Devised and oversaw a comprehensive professional development program, increasing employee retention on my team by 45% over one year• Implemented stakeholder requirements to prioritize efforts, while managing customer’s engagement, daily meetings, and retaining quality

Bachelor'S Degree, Multi/Interdisciplinary Studies, 4.0

Associate Of Arts And Sciences - Aas, Military Intelligence, Command Control And Information Operations, 4.0