James Burrows Email & Phone Number

Redwood City, Ca, Us

• Serve as the lead ITS providing solutions and establishing clinical standards services which ultimately contribute to patient safety and care. • Manage and oversee assigned software application (eClinicalWorks) establishing procedures, support documentation, system architecture diagrams, and maintenance guidelines. • Support users with technical issues as well as offers workflow/application usage suggestions improving efficiencies within existing applications. • Monitor and maintain software/systems to ensure optimal utilization. • Server on-call duty supporting over 30 various health applications. • Manage minor to major system-wide upgrades and patches.

Westborough, Ma, Us

• Serve as a main point of contact for all client activities. The focus being on ensuring that every customer has a smooth transition from their legacy or paper-based system to eClinicalWorks.• A relationship manager who facilitates communication between eCW and the customer, acting as a liaison between internal teams, dealing with customer issues, resolving problems, and coordinating the planning needed to provide clients with excellence in service and support once clients have implemented the system. • Heavily utilize excellent oral, written, and interpersonal communication skills in order to analyze a customer situation and coordinate complex and interdependent activities. Working both independently and as part of a team to project a professional demeanor and presence in customer-centric environment. • Interact and work with a diverse set of clients that include but are not limited to nurses, physicians, medical billers, IT Managers, medical office managers, and C-suite level management.• Responsible for managing legal and contractual documents, ensuring that all contractual obligations are fulfilled, and client expectations are met.

• Manage all facets of mobile (all US, Canadian and EU carriers) and online Web-playable game production including: scheduling, resource management, internal approvals, asset delivery, and production tasks.• Work closely with creative, engineering, marketing and others to produce casual single player and multiplayer games.• Manage all reports and documentation for game development projects.• Identify, schedule and manage appropriate resources for specific development projects.• Manage development and release schedules across departments.• Set budgets and timelines for production projects.• Work with external game development agencies to ensure on time and on budget delivery projects.• Supervise testing, QA and other technology related processes.• Work with marketing team to create marketing materials related to properties.• Manage build submissions with EA Europe meeting set deadlines and expected build percentages. • Localize all Namco Bandai EU games and manage all EU backfill projects (12 Titles).

San Ramon, Ca, Us

• Manage major projects on the porting side from start to completion providing tech specs and marketing research for guidelines.• Supervise and oversee team pipeline prioritizing project according to potential gains/losses.• Building and maintained carrier relations with all major cell service providers vital to the company’s success.• Maintain and manage the submission process. First point of contact for build submission acceptance/fails for Motricity/True North/Spyder and Dobson. • Lead porting Engineer responsible for expansion of coverage to all flagship applications (Java/WAP) on new/prerelease handsets. • QA new applications on pre release handset ports.• Manage and oversee development priorities based off of detailed marketing research. • First point of contact for major OEM’s (Samsung, Pantech, Motorola, LG, Dell, and Sony Ericsson) in regards to technical issues and problem solving. • Daily interactions with multiple departments with the goal of overcoming challenging issues or completing major projects.

Bachelor'S Degree, Computer Science

Computer Science/Business

Education record