James C. Email and Phone Number
Senior finance professional with over 20 years’ experience in the industry having worked for global institutions including Citi, Deutsche Bank, State Street, Bank of New York, UBS and Northern Trust. In addition to the banking sector, I also enjoyed 5 years as a Project and Operations Manager of a travel and tour operating business.Currently I am leading a team of 55+ client service managers at Northern Trust, with responsibility for custody service delivery to asset managers including traditional asset managers, complex fund of hedge funds, and private wealth family offices; I have a genuine passion for finance and an insatiable drive to add value and target inefficiencies at every opportunity. I have strong people skills and thrive in a team environment where I can develop teams, build client relations, enhance client service offerings and add real value. Over the past 20 years I have built an exceptional understanding of all aspects of back, middle and front office flows and leverage this expertise to analyse challenging situations and deliver solutions. Key contributors to my success so far have been my ability to lead and persuade, a keen strategic vision and ability to communicate effectively at all levels of an organisation. My focus is to continue enhancing my knowledge base as industry and regulatory changes unfold. I intend to focus on adding value by reducing risk, driving out inefficiencies, streamlining processes through automation and leading by example.Specialities: Custody Manager, Client Onboarding, Transitions Manager, New Business Launches, Business Analyst, Change Management, Project Management, Prince 2, Subject Matter Expert, Client Relationships, Sales, Equities, Fixed Income, Money Markets, Unit Trust, Asset Servicing, Bloomberg, Settlements, Middle Office, Transfer Agency, Pricing & Investor Services, Large Scale Migrations
Northern Trust Corporation
View- Website:
- northerntrust.com
- Employees:
- 21127
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Senior Vice President - Custody Client ServicesNorthern Trust Corporation Apr 2022 - PresentSenior Client Service Manager with oversight of 55+ partners responsible for EMEA based clients of Northern Trust Custody Servicing. Key Responsibilities & Achievements: • Project Managed the successful migration of the entire Custody department from a tier one location to Ireland. Achieved cost reductions via scalability of existing Irish teams. • Coaching, mentoring and developing my management team to achieve growth both personally and within the… Show more Senior Client Service Manager with oversight of 55+ partners responsible for EMEA based clients of Northern Trust Custody Servicing. Key Responsibilities & Achievements: • Project Managed the successful migration of the entire Custody department from a tier one location to Ireland. Achieved cost reductions via scalability of existing Irish teams. • Coaching, mentoring and developing my management team to achieve growth both personally and within the Organisation• Created a strategic vision in conjunction with a robust 5 year strategic plan, to ensure long term success, client satisfaction and the ability to absorb new business with minimal impact to headcount. • Championed and Chair a Global forum to ensure that our services and strategies are aligned across all regions for maximum efficiency and client satisfaction • Responsible for the Oversight and Implementation of all regulatory and industry changes from a Custody Client service perspective (CSDR,T+1 Sett Cycle) Show less -
Senior Custody Client Service Manager - Vice PresidentNorthern Trust Jul 2012 - Apr 2022• Manage an international portfolio of high profile Investment Managers relationships from a Custody perspective by engaging with IM principals and their investors and developing strong relationships• Transitions Manager for custody related assets - Take on Manager for new business setup providing regulatory and market specific guidance• Responsible for maintaining and exceeding SLA's together with attending weekly and monthly client meetings• Promotion and presentation of the GFS… Show more • Manage an international portfolio of high profile Investment Managers relationships from a Custody perspective by engaging with IM principals and their investors and developing strong relationships• Transitions Manager for custody related assets - Take on Manager for new business setup providing regulatory and market specific guidance• Responsible for maintaining and exceeding SLA's together with attending weekly and monthly client meetings• Promotion and presentation of the GFS Custody Team to new and existing clients• Escalation point for financial and reputational risk • Provision of team motivation, mentoring and development, together with mid/yearly appraisals and objectives Show less -
Senior Pricing AgentNorthern Trust Oct 2010 - Jul 2012Ireland -
Operations & Project ManagerUlster Travel Sep 2004 - Oct 2009Armagh• Responsible for the daily operations and controls of the sales team• Project Manager for all Strategic Change and Cost Cutting Initiatives• Bank reconciliation, Vat returns, quarterly returns to the governing industry bodies • Completion of year-end accounts to be presented to the external accountant. • Daily funding and cash position monitoring• Escalation point for client queries and resolution• Analysis of sales figures and production of MIS for the company… Show more • Responsible for the daily operations and controls of the sales team• Project Manager for all Strategic Change and Cost Cutting Initiatives• Bank reconciliation, Vat returns, quarterly returns to the governing industry bodies • Completion of year-end accounts to be presented to the external accountant. • Daily funding and cash position monitoring• Escalation point for client queries and resolution• Analysis of sales figures and production of MIS for the company directors• Processing and Reconciling payments to suppliers, negotiating contracts and payment terms Show less
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Supervisor Of Strategic Change Management Team, Activity Based Costing PmUbs Jun 2003 - May 2004London, United Kingdom• Introduced activity based costing on a cost per trade basis. This process was used to attribute the cost of each trade back to the relevant cost centre/Trading book. • Increased straight through processing across all markets through the use of six sigma methodologies thus reducing the amount of manual intervention that was required on a trade’s life cycle. • Produced daily MIS for senior management in operations and front office. This was used to gauge staffing levels and also… Show more • Introduced activity based costing on a cost per trade basis. This process was used to attribute the cost of each trade back to the relevant cost centre/Trading book. • Increased straight through processing across all markets through the use of six sigma methodologies thus reducing the amount of manual intervention that was required on a trade’s life cycle. • Produced daily MIS for senior management in operations and front office. This was used to gauge staffing levels and also provided early warning signals in problematic markets. • Trained and hired staff members to be part of the process management team. Show less -
Subject Matter Expert & Middle Office Analyst For Emerging & Scandinavian Equity MarketsUbs Jan 2002 - Jun 2003London, United Kingdom• Daily contact with Traders with regards to account positioning/ foreign exchange and registration of stock.• Liaising with local brokers and agents to ensure traders and external clients were aware of any settlement issues that could prevent the timely settlement of trades.• Daily reconciliation’s of stock and cash accounts for all relevant markets to ensure that outstanding items are investigated and resolved in a timely manor.• Visits to prospective clients to provide… Show more • Daily contact with Traders with regards to account positioning/ foreign exchange and registration of stock.• Liaising with local brokers and agents to ensure traders and external clients were aware of any settlement issues that could prevent the timely settlement of trades.• Daily reconciliation’s of stock and cash accounts for all relevant markets to ensure that outstanding items are investigated and resolved in a timely manor.• Visits to prospective clients to provide information and advice with regards to policies and procedures that are required to trade in the emerging markets.• Advising cash management on long and short position in volatile markets in order to prevent the company from exposure to market fluctuations.• Ensuring any issues were escalated to senior management when necessary. Show less -
Supervisor Of Client Services & Equity Settlement TeamsCiti Nov 1996 - Apr 2000Ireland• Managed resources to ensure all outstanding queries were resolved in a timely manner, emphasising the importance of quality customer service.• Training and hiring of both temporary and permanent staff. • Daily risk reporting to internal account management • Cash position keeping across the Swiss Franc and USD accounts. • MIS analysis of clients straight through processing of settlement instructions.• Liaison officer between local branches and internal customer service… Show more • Managed resources to ensure all outstanding queries were resolved in a timely manner, emphasising the importance of quality customer service.• Training and hiring of both temporary and permanent staff. • Daily risk reporting to internal account management • Cash position keeping across the Swiss Franc and USD accounts. • MIS analysis of clients straight through processing of settlement instructions.• Liaison officer between local branches and internal customer service teams • Day to day tasks to ensure timely and efficient settlement of equity trades in high volume markets Show less
James C. Education Details
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Accounting And Finance -
Ard Scoil Ris, Limerick
Frequently Asked Questions about James C.
What company does James C. work for?
James C. works for Northern Trust Corporation
What is James C.'s role at the current company?
James C.'s current role is Snr Client Service Custody Manager at Northern Trust.
What schools did James C. attend?
James C. attended Dublin Business School, Ard Scoil Ris, Limerick.
Who are James C.'s colleagues?
James C.'s colleagues are Smitha Bhat, John P. Coates, Cfa, Caia, Yashwanth Kj, Scott Boone, Jayne K Rogalski, Arnab Goswami, Anthony Harmon.
Not the James C. you were looking for?
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Dr. James Goulding C. Couns. Psychol., Ps.S.I.
Counselling Psychologist At Health Service ExecutiveIreland -
James Flood. C.Eng,MSc,BSc(Hons)Technology.
Elected Member Of Engineering Council- Engineers IrelandIreland1eircom.net
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