James Brown Email & Phone Number

United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

London, United Kingdom

Close Brothers Asset Management is part of Close Brothers Group and manages over £12 billion worth of assets.I am part of the infrastructure team supporting over 600 staff across 10 sites.My primary responsibilities are:Provide 3rd line systems and application support Face to Face, Phone & Email to support users. Identifying, resolving or providing workarounds for reported issues.Analyze problems, answer questions and provide training on systems & applications to… Show more Close Brothers Asset Management is part of Close Brothers Group and manages over £12 billion worth of assets.I am part of the infrastructure team supporting over 600 staff across 10 sites.My primary responsibilities are:Provide 3rd line systems and application support Face to Face, Phone & Email to support users. Identifying, resolving or providing workarounds for reported issues.Analyze problems, answer questions and provide training on systems & applications to support users.Undertake daily maintenance tasks relating to IT Infrastructure.Evaluating new hardware and software solutions. Managing and delivering small and larger projects.Creating and maintaining comprehensive documentation for all implemented networks & systems with an ITIL focused environment.Disaster recovery – planning and implementing yearly shutdown of primary datacenter.Liaising with 3rd party providers managing incidents ensuring SLA’s are adhered to.Acting as a point of escalation for other support teams and business departments, this includes dealing with support issues for board members and senior members of staff.Configuration of Cisco Hardware, Switch and RoutersFollowing new regulatory compliance procedures for GDPR and MIFID ||Main technologies used are:Microsoft Windows 7 and 8.1, Server 2012, SCCM 2012, Bloomberg Professional, FactSet, VMware 6.5, VMware Workspace one AirWatch MDM, BlackBerry Enterprise Server 5 and 10, , BMC Footprints, Iress Advisor Office, Iress Pulse Symphony, Intelligent Office, McAfee Endpoint Encryption, McAfee Anti-Virus and McAfee ePolicy Orchestrator (epo), Ipswitch Whatup Gold, Red Box Recorders, Varonis, LaserFiche, Ivanti (Lumension), Trend Micro Anti Virus, SafeNet Authentication Service, Show less

London, United Kingdom

Supporting 600 staff across various locations in the UK onsite and remotely. Monitoring and managing incidents, escalating when necessary and ensuring they meet SLA in accordance to ITIL practices.Administrating, troubleshooting and deploying IOS DEP and Android devices using VMWare Air watch.Configuring Blackberry devices via BlackBerry Enterprise Service. Configuring and deploying laptops, PC’s and tablets throughout the business. Deploying corporate… Show more Supporting 600 staff across various locations in the UK onsite and remotely. Monitoring and managing incidents, escalating when necessary and ensuring they meet SLA in accordance to ITIL practices.Administrating, troubleshooting and deploying IOS DEP and Android devices using VMWare Air watch.Configuring Blackberry devices via BlackBerry Enterprise Service. Configuring and deploying laptops, PC’s and tablets throughout the business. Deploying corporate images via Windows Deployment Service and software through SCCM. Contributed and assisted to the build of the current corporate image.Installation and troubleshooting of Bloomberg terminals, FactSet, Iress applications, Moody Analytics and SAP. Troubleshooting various software issues including Microsoft Office 2010, 2013, Adobe Creative Cloud and SnagIT.Resolving TCP/IP issues as well as escalating other issues to the infrastructure team.Documenting solutions and uploading them on to the knowledge base. Provide training to staff on various applications on a 1:1 and 1: many basis.Administrating Cisco WebEx, includes creating accounts, resolving issues and give training. Managing SafeNet Mobile Pass VPN token which includes re-syncing the tokens with the server, assigning tokens and issuing new tokens. Ensuring all procedure is in compliance with MiFIDII and GDPR regulations. Worked on various projects such as the SAP upgrade, Bloomberg terminal upgrade, Windows 7 to windows 8.1 upgrade, office relocations and setting up a new office. Show less

Key member of the team responsible for providing 2nd line desktop Support within Aviva Investors. Provide support for other Aviva Sites in London, ST Helens, Fenchurch ST, Dixon House & Travel to Norwich to support Windows 7 rollout.Providing support and maintenance of the Deskop PCs Dell, Laptops Lenovo Thinkpads & Dell Laptops.Comms Room Support (patching & supporting switches across various domains within Aviva)Configuring IPads, IPhones, Blackberry’s… Show more Key member of the team responsible for providing 2nd line desktop Support within Aviva Investors. Provide support for other Aviva Sites in London, ST Helens, Fenchurch ST, Dixon House & Travel to Norwich to support Windows 7 rollout.Providing support and maintenance of the Deskop PCs Dell, Laptops Lenovo Thinkpads & Dell Laptops.Comms Room Support (patching & supporting switches across various domains within Aviva)Configuring IPads, IPhones, Blackberry’s, liaising with service provider (o2), wiping/synching devices.Responsible for maintaining & setting up audio/visual equipment for internal and external meetings on a daily basis, this in includes supporting the LifeSize video conferencing system used within Aviva Investors.Daily use of SCCM to provide remote desktop support, deployment of applications and the re-imagining/building of new machines. Administration of Sophos Anti-Virus.Management and administration of Active Directory and Exchange 2007.Configuration and troubleshooting Cisco VPN Client. Show less

London, United Kingdom

Providing 1st line support to all Aviva Investors employees within an ITIL environment.Configuring BlackBerry’s and experience using BlackBerry Enterprise Server.Providing out of hours on call support.Using SCCM to provide remote control to help assist Aviva Investors employees.Monitoring dispatched incidents against SLA and initiate escalation process if appropriate.Attempt resolution or identify resolve group.Creating and administering user… Show more Providing 1st line support to all Aviva Investors employees within an ITIL environment.Configuring BlackBerry’s and experience using BlackBerry Enterprise Server.Providing out of hours on call support.Using SCCM to provide remote control to help assist Aviva Investors employees.Monitoring dispatched incidents against SLA and initiate escalation process if appropriate.Attempt resolution or identify resolve group.Creating and administering user accounts, software groups and mailboxes with Active Directory.Assisting Desktop Support with configuring PC’s and PC moves.Experience with Assyst call logging system. Show less

Providing 1st line support for all M&S Hardware & Software in a team of 20 to over 600 stores across the UK. This included in store servers (Server 2000, 2003), switches, HP and Xerox printers, Epos systems and other M&S hardware and software applications. Supported users on Windows XP, Windows Vista and NT operating systems.Completed standard network administration task, for example monitoring server health.Managed Active Directory to carry out mailbox requests and… Show more Providing 1st line support for all M&S Hardware & Software in a team of 20 to over 600 stores across the UK. This included in store servers (Server 2000, 2003), switches, HP and Xerox printers, Epos systems and other M&S hardware and software applications. Supported users on Windows XP, Windows Vista and NT operating systems.Completed standard network administration task, for example monitoring server health.Managed Active Directory to carry out mailbox requests and created user ID’s.Used Seagate Backup exec to manage file restores.Experience with Citrix and Microsoft SQL to help assist users.Used remote desktop VNC to provide remote assistance to users.Used Remedy software to log and manage calls while working within a strict SLA. Show less

My duties include the co-ordination of inventory within the stock room and on the retail floor. In addition, I assist with the management of the women’s section and ensure that merchandise is displayed to attract customers. I also assist with customer queries and concerns.

Microsoft Certified Professional & Comptia A+

Education record