Provided support of Nanometrics equipment through escalation process via remote support or at customer sites. Effectively communicated with internal and external customers on plans of action and results.Wrote ECO’s to create/update drawings, BOM’s, procedures and fixtures.

Ensured best practices in the development, introduction, and production of products. Responsible for developing and improving manufacturing processes to produce a high quality X-ray microscope. The technical interface between Engineering, Operations, Service, and Suppliers.Responsibilities: - Defined design for manufacturing requirements for new product development. - Worked on cross-functional teams to develop new products and processes. - Designed manufacturing fixtures/tools to improve quality and manufacturability. - Defined, measure and report key metrics for production quality and cost. - Execute projects needed to achieve strategic goals and objectives. - Wrote manufacturing procedures to ensure product performance and quality. - Trained production staff using procedures and fixtures. - Provided day-to-day technical support for X-ray microscope production line. - Solved technical problems causing production line down. - Employed lean manufacturing principles to reduce waste and cost. - Wrote ECO’s to create/update drawings, BOM’s, procedures and fixtures. - Analyzed bad parts and test failures to determine root cause and countermeasures. - Inspected new or revised parts for quality assurance.

Appointed to a newly created position managing the TDI camera manufacturing engineering design team affording exciting NPI project management challenges. These TDI camera designs are highly customized with industry leading data rates and sensitivity. My team’s challenges included PCBA and TDI ramp yield recovery. I developed the roles and responsibilities for the supporting cross functional teams and established/conducted project meetings optimizing team performance enabling design for manufacturing success.

My team specialized in new product introductions to the remote manufacturing site in Singapore. The products introduced there included new platform designs for the non-patterned wafer inspection scattered light microscopes and phase shifting interferometers. These products include: - Cutting edge UV lasers; - High speed high precision stages utilizing high speed spindles; - Cutting edge UV optics; - PMT's;- Image computersThe many remote launches were so successful that the methods used were adopted by other products throughout the company for their remote NPI launches. In addition to the many NPI projects, I coordinated the development of custom packaging for precision opto-mechanical assemblies to achieve plug-n-play field replacements, contract manufacturer NPI launch, clean room expansions and preparation, and photocontamination avoidance readiness.The KLA-Tencor Singapore operations team was faced with new product ramp that turned out far exceed the volume forecasted. I was recruited to relocate to Singapore and manage the manufacturing engineering design team to meet the build and shipment commitments. During this 7 months assignment, I hired additional engineers and introduced process improvements including an on-line documentation management system in SharePoint and the organization met the production delivery commitments.I effectively managed the manufacturing introduction "hit-list" meetings where I lead the cross functional design team resolutions of design issues effecting the manufacturing ramp. My outstanding communication and management skills lead to the successful prioritization and resolution of the issues enabling the successful Surfscan product ramp.

Responsible for continuous improvement engineering projects of the Surfscan non-pattern inspection scattered light microscope.

Key contributor to the field support group responsible for Surfscan products worldwide. I was the new product introduction project manager while managing a team of four technical support engineers and one trainer.

I was recognized as a key contributor to the highly successful Surfscan new product introduction enabled by my hands-on field experience and serviceability recommendations.

I supported a global install base including USA, Asia, and Europe of automated wafer handling systems; Optical line width systems; Optical film thickness systems; Microspectrophotometers; and line width scanning electron microscopes (SEM’s).