James C. Salgado Email & Phone Number

Augusta, Maine, United States

Mount Vernon, Maine, United States

Owner of eclectic online retail store that carries a variety of home decor and accessories for the home. We also carry a fantastic European Soap collection from Provence France as well as scented candles from Paddywax.

United States

Portland, Maine, United States

Tyler, Texas, United States

Tyler, Texas, United States

• Greet each client and model best in class customer service following Coach client standards to maximize client experience.• Maintain sales floor organization and merchandizing standards.• Process remote orders for shipping as needed.• Maintain personal client book and actively cultivate client relationships utilizing Client Compass CRM.• Complete store opening/closing checklists.

Providence, Rhode Island Area

• Responsible for overall back of house store operations which include but not limited to inter-store transfers, shipping, receiving, financial management, & daily paperwork reconciliation.• Assist and coach operations staff of 2 full time professionals, 1 part time professional, & 2 part time temp professionals.• Conduct and structure monthly operations department meeting to review and address operations concerns.• Execute monthly operations professionals one on one reviews. Providing insight to current performance, future performance targets, and areas of opportunity.• Acting as additional sales support assistance on the sales floor when needed and during peak traffic events.• Act as the Manger on Duty in the absence of the Store Director and Store Manager. • Assist with all aspects of Customer Service including but not limited to client jewelry cleanings, client repairs, request for estimates, client valuations, client education on aftercare, & providing an exceptional after sales client experience.• Acting as Guest Experience Manager to ensure the highest levels of in-store luxury experience at all times, including presentation, behavior, and hospitality. • Watch Champion – Review and communicate watch sales targets, MTD and YTD performance, monthly watch sales recognition, & weekly Watch Wednesday communications.• Honoring the Tiffany Cultural Values: Honor the Customer, Think Boldly, Lead with Passion, Do the Right Thing, & Be Brilliant Together.

Swansea, Massachusetts

• Responsible for opening and closing procedures of a store with a sales volume in excess of $1.75 million dollars and sales staff of 8 employees part time and full time.• Execution of Social Media accounts on Facebook and Instagram to drive brand visibility and generate revenue stream.• Training, coaching, and development of sales staff and supervisory management positions to align with brand DNA.• Ensuring all vendor promotions are executed, guidelines are followed, and communicated to staff with expectations & direction.• Loss Preventions awareness standards are executed & reviewed with entire staff to reduce loss/shrink in store environment.• Customer Service standards are in place and being actively demonstrated on the selling floor to include, client information capture, rewards program is actively offered, selling standards to increase UPT, ADS, and conversion are being adhered to.• Completion and execution of store wide DOR program to ensure staff commitment to operational excellence.• Reviewing sales of $250 or more and sending hand written thank-you's to extend brand and increase customer retention and loyalty.• Review inventory levels and communicate product opportunities to buyers for reorder opportunities.

Providence, Rhode Island Area

• Answer inbound phone calls from consumers and accounts regarding order status, placing an order, upgrade shipping requests, and handle issues/concerns/questions.• Data entry of incoming orders placed on Brigade QM, Ira Green, Bear Forces of America, and Challenge Coin websites.• Reviewing Brigade QM orders daily. Updating order list and flagging high dollar suspicious transactions and bringing them to the attention of the Customer Service Manager.• Organization of Brigade QM and Ira Green back orders. Notifying customers by phone and e-mail regarding backorder status and approximate ETA of an item.• Reviewing, compiling documents, and submitting all AAFES (Army and Air Force Exchange Service) compliance claim forms in a timely manner.• Review and compile AAFES shipments outside the United Stated calculate time and transit and submit RDD (Requested Delivery Date) changes to AFFES representative.• Maintain and adjust product inventories for TFX Stores as directed by HR.• Order entry for OEC (Officer’s Equipment Company) and organization of all order files.• Point of contact for Custom Challenge Coin Program to include, heavy customer contact, coin quotes, order execution, follow up with vendor on orders and issues. Working with Graphics Director to obtain artistic proofs as well as troubleshoot possible manufacturing limitations with the Custom Coin Program.• Responsible for Social Media re-launch of 4 Companies on Facebook, Twitter, Google +, and Pinterest. Growing like, shares, followers to gain further market visibility and set apart each company. Source and post relevant contact utilizing Hootsuite Pro as scheduling platform. Propose monthly promotions for each company and execute on social media platforms and company websites.• Miscellaneous projects as assigned.

Sonoma, Ca

• Responsible for opening and closing procedures of a store with a sales volume in excess of $750 thousand dollars and sales staff of 3 key holders.• Responsible for client retention standards and E-mail capture.• Execution of Social Media accounts such as Facebook and Twitter to drive brand visibility and generate revenue stream.• Launching of monthly service and product promotions and specials.• Responsible for review and execution of furniture sales orders.• Oversee and implement inventory shrink best practices.• Raising store sales bar by implementing individual staff sales goals and monitoring progress and following up with positive and constructive feedback.• Delegating store tasks, merchandising, signage, house keeping etc to staff to ensure store is presentable and shopable.• Utilize QuickBooks for financial reporting, Inventory Management, AP/AR, Payroll, etc.• Reviewing Inventory levels and placing appropriate orders according to top sellers and maintain adequate product assortment/mix.

Fairfield, Ca

• Oversee and execute sales and marketing initiatives involving print publications, Groupon opportunities, and local area merchant marketing opportunities.• Flawless roll-out of new practice website.• Employee management of staff 2 CMA’s.• Accountable for maintaining office utilities, i.e. telephone, internet etc.• Coordination of eternal office revenue generating events.• Responsible for streamlining in office procedures such as Petty Cash, Phone Etiquette, Office Cleaning, and Email configuration.• Execution of Social Media accounts such as Facebook and Twitter to drive brand visibility and generate revenue stream.• Launching of monthly service and product promotions and specials.• Personal Assistant to both doctors with personal and business oriented tasks.• Participated in patient consultation process to explain product and services offered.

Wrentham, Ma

• Responsible for opening and closing procedures of a store with a sales volume in excess of $1.5 million dollars and sales staff of 5 employees part time and full time.• Training, coaching, and development of sales staff and supervisory management positions to align with brand DNA.• Successful store opening of a new concept Tumi Outlet with sales plan increase of 20% over plan first year following store opening.• Execution and delegation of monthly supply ordering via W.B. Mason.com and ensuring alignment with budget.• Execution of loss prevention awareness along with customer service standards and implementing Tumi Pro selling strategies.• Execution and delegation of monthly supply ordering via W.B. Mason.com and ensuring alignment with budget.• Execution and communication of all Key Performance Indicators; UPT, DPT, & Conversion%, to manage and increase sales revenue.• Ensure reconciliation of daily UPS shipments via UPS online Worldship software.• Attainment of Signature Club 2010: personal sales in excess of $325,000+• Maintain all operation of office equipment to include, fax, telephone system, computers, and register systems.

Boston, Ma

• Responsible for flawless transition from a first generation boutique to a new concept with a sales increase of 25% over LY and 16% over budget first year following re-model.• Responsible for opening and closing procedures of a store with a sales volume in excess of $1.7 million dollars and sales staff of 5 full time employees.• Delegation and supervision of monthly supply ordering via Staples.com to Assistant Manager. Ensuring adequate supply of essential office supplies.• Staff training and development. District trainer for new Boutique Managers as well as travel within the Northeast region to trouble shoot boutique locations needing assistance. Point person for region in absence of Regional Manager. • Oversee shipping and receiving of high value merchandise. Reconcile shipments to clients and other locations via UPS and or USPS methods.• Responsible for executing Client Service standards and successful clientele development program resulting in 15-25% of repeat clientele.• Submission of bi-weekly payroll via E-time payroll software ensuring accurate employee hours and PTO time.• Taking boutique from a shrink of 1.3% of sales to .6% in one year and maintaining.

Wrentham, Ma

• Responsible for opening and closing procedures of a store with a sales volume in excess of $1.8 million dollars and sales staff of 6 employees part time and full time.• Order and maintain adequate office supplies via corporate office requisition request forms.• Responsible for 20-30% of sales volume and model client experience.• Answer and respond to client and vendor calls as well as ensuring mail received is sorted and given to the appropriate department.• Successful recruitment and training of staff to translate to a positive sales increase.• Reconcile incoming and outgoing shipments via Fed Ex. Cross check customer charge sends in accordance with company policy. Conduct weekly cycle counts of inventory to ensure accuracy. • Responsible for execution of refined clientele program resulting in increased volume and traffic.• Review and correct weekly payroll and submit in absence of Manager

Boston, Ma

Boston, Ma

• Responsible for opening and closing procedures of a store with a sales volume in excess of $4 million dollars with a sales staff of 10-15 employees.• Weekly submission of payroll via E-time payroll software.• Execution of basic clientele program to enhance and create a positive client experience.• Tracking of all PTO time including Vacation, Sick, Holiday, etc• Oversee and coach Lead Sales Associate to lead and train sales staff to further drive sales and attainment of overall sales goals; both individual and as a whole unit.• Training, coaching, and development of sales staff and supervisory management positions.• Assist Store Manager with District Payroll and Weekly Commitments.• Accurate receipt and shipping of items utilizing UPS and Fed Ex delivery services.• Responsible for Loss Prevention audits resulting in a significant decrease in inventory shrink.• Maintain all operation of office equipment to include, fax, telephone system, computers, and register systems.

Wrentham, Ma

Associate'S Degree, Business Administration And Management, General

Diploma, College Prep