Leading TechTarget's award winning Customer Success team across EMEA.

I lead a team of Customer Success Managers & have oversight of the Operations team in our London office. From onboarding clients to Priority Engine, to planning Marketing lists & providing Nurture best practices; we work with our clients using TechTarget's real purchase intent insights to achieve their objectives.

Overseeing the Operations Teams in EMEA; the operations department report directly to myself.- Responsible for new hires across multiple teams that are part of the Operations department - Training & Development- Mentoring across multiple teams - Managing operational change across multiple teams - Working with other teams on the roll-out of new processes and department structure from planning to execution

Overseeing Campaign Management for EMEA; the order fulfillment team report directly to myself. During my time in this position, I have hired, trained and mentored new members of staff as well as helping to develop existing team members. I have actively been part of operational change, managing the roll-out of new processes and department structure from planning to execution.

Assisting Management with training & development for the Campaign Management team- Being a point of contact for team members - Acting as a escalation point - Covering for Management when necessary - Assisting with the training of both new & existing team members - Communicating any operational changes - Testing any changes before roll-out - Maintaining daily responsibilities for Global Campaign Management

Managing global B2B Lead Generation & Branding campaigns - Campaign renewal as a direct result of continual excellence in customer service and campaign management- Responsible for complex campaign set-ups including custom products- Work with international clients and campaigns- Managing the fulfillment of orders for revenue generation- Work with numerous internal departments, agencies & clients to execute campaign objectives - Assisting with the training of new team… Show more Managing global B2B Lead Generation & Branding campaigns - Campaign renewal as a direct result of continual excellence in customer service and campaign management- Responsible for complex campaign set-ups including custom products- Work with international clients and campaigns- Managing the fulfillment of orders for revenue generation- Work with numerous internal departments, agencies & clients to execute campaign objectives - Assisting with the training of new team members - Maintaining daily responsibilities for campaign management Show less

- Built relationships with clients & agencies to provide excellent customer service, ensuring the execution and success of B2B marketing campaigns- Generated & proofed campaign specific data analysis & reports for internal teams and clients/agencies Daily responsibilities include: direct contact with clients/agencies, order fulfillment, trafficking and assigning products to the appropriate department, revenue recognition, optimizing campaign performance

I took the opportunity to progress from working in a local branch network and moved to a head office based role. I was working within the commercial department, aptly named Cumberland Business. My role was centered around Commercial Lending and Business Banking. My main responsibility was to assist the Lending Managers by liaising directly with intermediaries, customers and other departments. I played an active role in the commercial team providing management information, data processing and… Show more I took the opportunity to progress from working in a local branch network and moved to a head office based role. I was working within the commercial department, aptly named Cumberland Business. My role was centered around Commercial Lending and Business Banking. My main responsibility was to assist the Lending Managers by liaising directly with intermediaries, customers and other departments. I played an active role in the commercial team providing management information, data processing and handling customer queries. As a department we were responsible for meeting lending and referral targets. I also assisted branch Mortgage Advisers by providing confirmation of self-employed income, by assessing financials. Show less

Primarily a Customer Service & sales role offering support for both personal and business customers. Well known and have a very good reputation with customers. This is essential in small towns where locality is a unique selling point. Job list includes: • Achieving demanding sales targets• Cash handling & cashiering• Administration • Supervision & training• Security (key holder) & preventing fraud• Dealing with customer queries & complaints• Communicating… Show more Primarily a Customer Service & sales role offering support for both personal and business customers. Well known and have a very good reputation with customers. This is essential in small towns where locality is a unique selling point. Job list includes: • Achieving demanding sales targets• Cash handling & cashiering• Administration • Supervision & training• Security (key holder) & preventing fraud• Dealing with customer queries & complaints• Communicating features & benefits• Record keeping/auditing Show less

Assisting customers with sports footwear & other products. I was routinely involved with the merchandising of new products and aiding new employees. • Customer Service• Marketing & Merchandising• Assisting management with the transfer of stock• Working late for stock takes• Meeting store targets• Staff training

Store/butchery assistant.• Part-time job (whilst studying for A-levels)• Customer Service• Staff training• Health & Safety