A Field Services Engineer working on a specific project to replace EPOS and PIN terminals and associated peripherals for a contract with a major client.Duties include managing daily job tickets through ServiceNow, collection and management of assets and inventory with Thinventory app, updating company documentation using M365 suite of products, testing and ensuring full functionality of systems post install and providing a high level of customer service through direct interaction with contract clients.

General grounds maintenance duties as required, reporting to the Head Greenkeeper.

As the Technical Services Manager, I ensured seamless management and monitoring of all IT systems, consistently delivering a high level of service and an exceptional experience to end users.I led the Technical Services team, collaborating closely with the Network, Security and Service Desk teams to deliver effective hardware and software solutions, ensuring smooth handover for day to day support.Key achievements: • Leading the migration of 70 virtual machines to new VMWare ESX6 hosts with HP 3PAR SAN storage. • As one of two senior engineers, I was responsible for relocating on-premises infrastructure to a datacentre co-location rack to increase resilience and uptime. The process involved migrating services to secondary infrastructure and then failing back to primary infrastructure upon completion. The infrastructure migrated comprised three HP Servers acting as VMWare hosts, two 3PAR SAN storage controllers and four drive enclosures, a HP DL380 server acting as a Veeam Backup controller with HP StoreVirtual storage, network and storage switches, load balancers and all associated cabling. • My team and I successfully migrated and consolidated a multisite Exchange 2010 environment (32 instances, 6000 mailboxes) to a centralised Exchange 2016 environment with high availability features. Under the 2016 environment the IT team were able to increase capacity, improve data integrity and respond more quickly to employee and third party service requests such as discovery searches. • Installation and configuration of a new Veeam Backup environment with HP StoreVirtual SAN storage and integrated cloud storage. After thorough testing, I successfully migrated all backup processes and approximately 120TB of data from an Arcserve UDP environment to Veeam. The migration and redesign significantly enhanced RPO/RTO, increased capacity, and improved disaster recovery resiliency.

As a Project Engineer at Persimmon, my responsibilities covered a broad range of activities such as business process analysis, software evaluation, system implementation, stakeholder engagement, supplier & business partner evaluation and system migration.Key achievements: • Oversaw the installation and management of IT services into new build office environments. This included ordering of new circuits with the network provider and managing the installation time frame, provisioning of data cabling, wireless access points, telephony and switches, organising and managing the logistics of equipment and staff transition between buildings. • Worked with a team of 3 other project engineers to upgrade over 2000 desktop computers from Windows XP to Windows 7 operating system. This project ensured that company endpoints remained up to date, in support and were available to receive future patching to remain secure. • Worked as part of a team to upgrade over 30 branch office server environments from Windows server 2003 to 2008/2012. Servers upgraded included domain controllers with Active Directory, file and print servers and backup servers. • Worked as the sole engineer to replace over 30 Exchange 2003 servers with Exchange 2010 servers. The upgrade required the migration of over 3000 user and shared mailboxes with Outlook profile updates.

Key responsibiities:• The lead engineer on a project to migrate and consolidate multiple Active directory domains to a single domain forest. This project simplified the management of the AD environment for the centralised IT Team.• I provided supervision and coaching of junior support staff to ensure appropriate actions and resolution of support tickets.• Daily third line support of approximately 1500 desktop computers and users spread over 25 locations.• Third line support and maintenance of approximately 40 Windows servers acting as domain controllers, Exchange email servers, file and print servers and backup servers.• As a senior analyst I was responsible for the deployment and configuration of server/client software solutions for various group projects.• Logging and managing support tickets with third parties.

Key Responsibilities• Second line support of approximately 1200 desktop computers and users running Windows XP spread over 25 locations.• Second line support of 30 – 40 Windows servers running Windows NT/2003 and Exchange 5.5/2003.• Installation and upgrade of desktop/server applications as required.• Installation and setup of networking equipment.• Support and maintenance of SQL Server and databases.• Logging and managing support tickets with third parties.Achievements• Upgrade/migration of Windows Server NT to 2003 including deployment of Active Directory.• Upgrade of Exchange 5.5 to 2003.• Integration of users/data/systems during a large scale corporate takeover.

• Provided first line support to approximately 1000 desktop computers and users running Windows 98/XP and MS Office 97 spread across approximately 25 locations.• Provided first line support for 30 – 40 Windows servers running Windows NT and Exchange 5.5.• Day to day monitoring and provision of server backups including tape rotation and secure off-site storage.• Day to day monitoring of server room, UPS, fire suppression and environmental controls.• Installed and configured a software based help desk system (Sunrise Enterprise) and provided operational training to the IT department.• Processed purchase orders for hardware and software.• Assisted with network equipment installation and patching.• Assisted with the integration of users/data/servers during a major company takeover.• Monitored and updated anti-virus software (Sophos).

• Provided support and maintenance of 20 PC’s and users running Windows 95/98.• Ensured availability of Internet connection and Mail Server.• Assisted with the support and maintenance of factory systems.• Ensured backup of user data.• Assisted with the roll-out of a centralised accounting system.• Developed reports using Crystal Report Writer for the centralised accounting system.• Created a database using MS Access to record quality issues received from a major customer.• Created a database using MS Access which integrated with the dispatch system to assist with product recall.