Lead Technician
CurrentAs a senior-level tech for a global full service event production company, I’m responsible for technical operations, equipment, computers, applications, sound & networking systems for events. I oversee & provide direction, planning & technical support for all details at major events, corporate meetings, for executives, professional basketball teams, coaches, guests, & internal staff. I manage & collaborate extensively with cross-functional teams to create exceptional experiences for clients - from intimate Board meetings to global sales conventions. The work I do involves interaction with highly diverse domestic & International clientele in fast-pace settings. I’m able to establish personal & business credibility by providing proof of technical expertise, excellent communications, & providing specializations for all services & technical issues. I manage records & activities such as maintenance, inventory, setup, take down, configuration changes, upgrades, & installation of new equipment & products. Key Accomplishments: ◦ Improve business relationships with proven approaches to complex problems to arrive at customized solutions◦ Technical expert for complex product offerings; run professional software/audio applications; organize events from weddings to intimate Board meetings & global conferences at one of the busiest hotels located in the heart of the most popular tourist destination in Texas◦ Implement process improvements during daily client interactions using problem solving and planning; minimize negative impact while boosting team scores and positive customer recommendation scores◦ Make decisions to utilize resources, assess needs, and identify problems ◦ Perform ongoing diagnoses to predict and prevent equipment failure and institute appropriate measures ensuring stable operations and customer satisfaction◦ In charge of equipment on and off-site, orders, procurement, receiving, storage, packing/unpacking from the ground up in a fast-paced location