Provide excellent customer service and appreciation towards our members and guests.Maintain a high level of professional appearance, demeanor and ethics in dealing bothwith members and guests and co-workers.Maintain ski storage area and assure that flooring is kept clear of snow and water in orderto provide a safe environment.Respond to inquiries with accurate information regarding hours of operation for area skiresorts. Provide directions for loading and unloading on chairlifts and gondolas, Clubamenities, Club events and general mountain information based on needs.Anticipate member and guests' needs, respond promptly and acknowledge all membersand guests.Provide timely and accurate placement and retrieval of member’s and guest’s skis andother related ski equipment being storied.

Handled HR related items by utilizing company standard training as well as client specific training. Followed protocols to insure proper care on a per client basis or made sure client received appropriate redirect for needs. Handled peak season call volume during periods of annual enrollment, guiding employees through their enrollment process and educating them about their available plan options including optional company offerings. Maintained call metrics up to and exceeding a point recognized by supervisors, and followed call notes to continuously improve calls and meet company expectations.

Working assigned route as needed to cover from regular carrier. Worked other routes as assigned daily based on needs. Experience casing and delivering various route types. Requires adherence to a number of job policies and following of SOP's. Ensure accuracy in all deliveries to ensure that items make it out in a timely fashion and to the correct location.

Learned the basics in taking care of and restoring various pieces of jewelry. Started the day by receiving incoming deliveries and sorting work jobs as necessary. Experience cleaning, polishing, refinishing, and doing various tightening/resizing.