James Cantrell Email & Phone Number

United States

Austin, Texas Metropolitan Area

Sydney, Australia

I provide commercially-focused effective consultancy services to dental practices. Leveraging my significant expertise and extensive network base, I evaluate existing operations to identify, define and recommend innovative solutions to evolve operations.

Sydney, Australia

I successfully established and led the Procurement department where I was accountable for all dental consumables, dental laboratories and dental equipment and services. With an annual expenditure of AUD 70 million, I managed all commercial and contractual obligations of Supply Chain Operations across 230 dental practices.Role highlights include• Delivered significant commercial and operational results to numerous stakeholder and 230 practices by implementing procurement operations, resulting in BDC becoming a trusted and reliable procurement business partner• Achieved savings and optimised processing times by implementing an innovative automation solution consisting of over 50 digital scanners, recognised by the manufacturer as the fastest integrator of 3 Shape digital technology globally• Realised savings of over AUD 3 million in corporate level lab costs by strategically negotiating and implementing robust agreements with key dental laboratories • Effectively led, mentored and coached a team of 3 Product Managers, ensuring clarity of objectives • Initiated a project to identify and partner with key dental implant companies, securing corporate discounts and achieving consistent, high quality across practices

Empire Bay Nsw

As the Owner / Director, I established and managed all operations of a green field site to provide general and advanced dental services. I successfully managed the practice into a profitable and highly regarded business within 12 months with an active patient base of over 800 in 3.5 years.

Sydney, Australia

As the Product Manager for Parts / Components, I defined, developed and implemented an innovative spare parts strategy for the Australian freight service unit. I established and introduced company pricing policy as well as a go-to-market strategy in collaboration with Marketing and Communications.Notable achievements include • Optimised turn-around times and realised savings of over AUD 1 million by developing a spare part ‘hot swap’ programme for critical repair parts• Holistically evolved distribution strategies by effectively managing network and inventory optimisation reviews• Identified, secured and delivered lucrative tenders for locomotive and wagon maintenance

Rosebery Nsw

As the Service and Dealer Channel Manager, I directed the Australian and New Zealand Service Department, consisting of the help desk, spare parts and dental equipment installation and repair. I was the main point of contact for international equipment manufacturers relating to importation, warranty and spare parts.Role successes include• Consistently achieved KPIs by strategically managing Equipment Dealers across Australia, ensuring sufficient equipment availability • Successfully led a Service team of 5, assigned to the help desk, equipment installation/repair and spare part sales• Supported Equipment Dealers by ensuring the provision of effective marketing materials and promotions, competitive pricing, closing difficult deals and resolving service issues

As the National Service & Operations, I was accountable for leading and directing a team of 45, consisting of Service Technicians, Help Desk Consultants, Warranty Return Clerks, Dental Handpiece Technicians and Service Admin staff. Leveraging my expertise, I resolved and mitigated service issues, in collaboration with the sales team, and ensured equipment installations were delivered on time and achieved objectives.Key achievements include • Demonstrated advanced leadership capabilities to achieve stability following a reorganisation after an extended period without a manager• Achieved profitable growth by securing sales of AUD 600,000/annum in Service Level Agreements (SLAs)• Evaluated and recognised over AUD 1 million in refunds of warranty return parts• Significantly increased sales by evolving customer relationships through effective communication and issue resolution• Achieved a 50% margin by strategically managing a dental handpiece repair workshop

Dallas/Fort Worth Area

Sydney Australia

California

Germany

Texas

Texas

Bachelor Of Science (Bs), Business/Project Management

Associate Of Arts (Aa), Drafting And Design Technology/Technician, General