-Conducted weekly strategic meetings with 3 General Managers, fostering collaborative discussions on inventory procurement, team scheduling, budget allocation, project timelines, and KPIs. -Oversaw and managed repair tickets for the region; Provided timely responses within two hours of ticket submission and supplied clear action response plans and contractor contact information. -Repaired commercial appliances, such as washers, dryers, restroom amenities, and other essential equipment, which directly reduced operational expenses by $3,000 in one year. -Responsible for the operations and repairs for 75 Woodway treadmills; Reduced operational downtime at all locations by 50% in 6 months and prevented the loss of $500 in revenue per day for each unit down. -Managed projects across the Northeast region; Amenity fixture installations, repair on-site travel, retail bay remodeling -Accurately tracked equipment and amenity inventory on the company’s cloud-based software to align with warehouse purchase orders; Ensured quarterly variance stayed below 1%. -Conducted comprehensive quarterly facility audits at all three locations to generate quality assurance reports.

-Directed team member recruitment process by evaluating new applications, coordinating preliminary phone screenings, scheduling first-round interviews, and overseeing the new-hire onboarding and training process. -Implemented effective repair strategies as a senior repair technician; Advanced troubleshooting in treadmill hardware removal, motherboard and wiring replacement, and problem diagnosis. -Played a pivotal role supporting operations sales goals; Achieved $380,000 in revenue over a 5-day annual holiday membership sale, surpassing the projected goal by 20%. -Actively managed the scheduling of reoccurring preventative maintenance activities for HVAC systems, dryer duct cleaning, and grease removal services, ensuring regulatory compliance, operational efficiency, and longevity. -Implemented and monitored standard operating procedures to ensure team members exceeded company benchmarks.