James Cataldo Email & Phone Number

Boston, Ma, Us

Boston

- Establish relationships with organizations and vendors to expand event network- Initial point of contact for events at Boston store.- See event follow through from ideation to production and completion.- Supervise sales floor and warehouse staff to complete necessary tasks such as restocks, inventory, and seasonal flips. - Responsible for scheduling employees’ workday breaks and lunches while maintaining an organized and attentive environment for customers. - Utilize fast-paced problem-solving abilities to assist both customers and employees with difficulties in operations or sales. - Maintaining an extremely high customer satisfaction rating, consistently earning a 7/7 on Patagonia’s rating system.- Onboarded dozens of employees, teaching product knowledge, repairs, and operations.

Boston

• Coordinated with shipper to implement excel program to track units absent from sales post inputting from previous day sales. The system identified necessary units needed for the salesfloor reducing time and energy.• Created excel program to eliminate paper system for logging repairs. This resulted in a faster turn around on regarding repairs when requested by a customer.• Responsible for coordinating with lead shipper processing of stock that ranged from several hundred to a couple of thousand units and grouped product accordingly to ensure smooth transition to warehouse and sales floor.

Boston, Ma

• Launched project for establishing relationships with organizations and companies leading to invitations for corporate rowing opportunities. Responsible for making initial contact with potential leads through cold contact. • Utilized Marketo for communicating by creating landing pages for emails and rower registration for events and leagues.• Collaborated and coordinated with team members to oversee end of season regatta and ensure a successful event for both rowers and spectators. Event drew more than 500 individuals. Selected as a point person for resolving problems during the event.• Curated multi-media content each week for our social media platforms and email updates. Responsible for recording footage each night for our weekly YouTube videos and take photos for landing pages and thumbnails.

Wellesley, Massachusetts, United States

- Utilized strong communication skills to deliver heightened service to customers.- Strong memory for orders and table positions.