James Catlett Email & Phone Number

Indianapolis, Indiana, United States

Responsible for processing all referrals and releases to Community Corrections Electronic Monitoring (EM) from Marion Superior Courts, Indiana Department of Correction (IDOC), Probation, or other Community Corrections Agencies. Performs all tasks associated with client processing, including researching court orders, calculating credit time, printing, and signing documents, obtaining legal documents, completing risk assessments, completing financial worksheets, determining fees owed, and entering data. Monitors the whereabouts of EM clients in the Client Service Center, which is staffed 24/7/365 for probation, case managers and court staff. Contacts clients and sends notifications made by equipment vendor including the Monitoring Center, Law Enforcement, Supervisor or Director of the agency, regarding any client non-compliance with the conditions of Electronic Monitoring. Responds to alarm output of all network data for high-risk clients as specified by Indiana Statutes. Executes judgement using the application of laws, rules, regulations, policies, and procedures in determining whether a violation of electronic monitoring has occurred and whether an arrest warrant should be requested and issues warrants accordingly. Supports the processing team, management and court staff with any and all requests within the processing unit.

United States

Monitor adherence to the rules of Electronic Monitoring of all clients and respond to EM alerts daily. Recognize and respond to the legitimate needs of victims and alert them to issues of concern during client supervision. Hold clients accountable for complying with rules of supervision, informing clients of consequences of non-compliance contact the client or victim responding to criminal justice partners by researching and investigating all alerts. Communicates with each client's assigned Case Manager (CM) and the EM Supervisor or Team Leader on all client activities, equipment problems, alert issues and violations. IInvestigates all alleged violations of supervision. Investigates all alleged violations of supervision and file with the court on clients who have escaped, absconded, or violated conditions of supervision. Enters specific alert information into the case management system, including all necessary information regarding alert type, and document all actions taken to address alerts received. Documents all information as to events of the shift that have to do with clients. Enters work, school, medical care, court, and schedules in vendor's software program and document in agency's case management system. Provides staff assistance to the CM and Supervisor, informing Supervisor of issues requiring input and/or consent in a timely manner. Follows appropriate procedure when violations have occurred, or equipment maintenance is required. Reviews and research court orders to assure referrals or releases with Community Corrections EM is accurate.

Indianapolis, Indiana

Manage and process credit and cash applications for new accounts received via phone, fax, ServiceNow, or other electronic communication.Accountable for validity, accuracy and completeness.Researches and resolves any discrepancies.Change existing account information.Enter approvals, denials, and payment terms for customer credit accounts and maintain proper documentation. Creates new customer welcome and denial letters. Handle internal and external requestsUnderstanding and reviewing customer hierarchy/relationship. Verify sales tax certificate completionValidate and navigate sales tax websites per regulationsMaintain understanding of sales tax calculations from Oracle EnterpriseOne and Vertex software. Enter appropriate customer coding for EnterpriseOne and Vertex systems to ensure proper application of sales tax. Responsible for researching and calculating sales tax credits due customers. Provide the necessary documentation to the Sales Tax Administrator in Accounting.Maintain exemption certificates and update expired certificates as needed. Assist with internal and external sales tax audits. Electronically file all documents. Record details of account activities in EnterpriseOne and ServiceNow. Provide feedback and recommendations to the Address Book Team Lead to improve processes and Address Book efficiencies. Assists the Address Book Team Lead in maintaining departmental documentation of standard operating procedures. Reviews daily exception reports to validate new account activity/changes meet company standards and accuracy. Analytical thinker with demonstrated talent for identifying and improving work process. Innovative problem-solver who can generate workable solutions.Proficiency with MS OfficeMulti screen navigation (3)Regularly reviews documentation, sales tax rules by state, and laws regulating it's application to accounts

Indianapolis, Indiana

Delivers blood products to network hospitals all over the United States. Utilizes maps to navigate roads and highways. Follows route instructions and critical thinking/time management to ensure timely delivery of products.

Indianapolis, Indiana Area

Distribution Hub for Indianapolis area hospitals. Ensures all blood components are logged and stored according to American Red Cross and regulation standards. Handles shipping facility operations, provides life saving units to hospitals in a timely manner, and acts as a courier to Indiana hospitals. Proficiency in regulated environments, documentation, light billing codes, records database, as well as exceptional customer service to clients. Facilitates medical orders to customer expectations as well as supports other shifts in completing company goals for every day routes and distribution. Generates reports, negotiates stock orders, and controls inventory for efficient movement and procurement of blood units. Use of analytical and problem solving skills in this position to meet company goals. Maintains relationships with hospitals, distribution sites, site management, and vendors.

Successfully trained in the production of plasma for my company. Actively developed a training program for Saturn Biomedical. Directed new-hire orientations, employee training file management, re-certifications of current employees, re-training of revised/new procedures, general office duties, and cross training. Led employee/training related topics and work directly with the training coordinator on education, safety, and retention improvement. Conducted monthly inservice/safety training, and update 25 procedure books when needed. Assisted in areas of production, and notifies staff of scheduled meetings (heading meetings depending on the topic or issue). Microsoft Office Applications, general office operations/machinery. Utilized both company and internet based training styles.

Indianapolis, Indiana

Plasma processing and specimen collection processing of units. Participated in QC of specimens for correct volume and quality per customer requests. Processed reactive units, and disposition (infectious waste management) per FDA standards, worked with VMT/PCR/MPX samples. Scanned daily logs/data entry of units and samples to Donor Management System for further processing with phlebotomy notations. Facilitated only center to deal in diagnostics for infectious diseases.

Processed potential/return donors for eligibility in the plasmapheresis program. Delivered exceptional customer service in a high frequency reception setting, while following company standards of procedure. Determined eligibility through the screening of vitals, hematocrit, and total protein. File management, data entry, specialty donor and whole blood screening. Verified drug tests, charted information, donor eligibility, and other processes related to registration and check ins.

Grand Rapids, Michigan

JTPA, a program funded by the Department of Education, was designed to employ youth during summer periods. Their focus was to give young individuals employment experience while upholding educational standards. I was a member of the program, and was placed in the head office to help with admissions. I was active in archiving old files, reactivating return clients, communication between students and worksites, office mail bewteen buildings, phone reception, greeting guests, database management, and other duties as assigned by the program director and staff. I worked for them for three summers, and it was a positive reinforcement of my liking of the office environment.