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Chaohsu (James) Chen Email & Phone Number
Technical Support Manager and Customer Service Engineer
at
OnePlus
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Manager and Customer Service Engineer
Location
Dallas-Fort Worth Metroplex, United States
Company size
Who is Chaohsu (James) Chen? Overview
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Quick answer
Chaohsu (James) Chen is listed as Technical Support Manager and Customer Service Engineer at OnePlus, a with 1571 employees, based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a matched LinkedIn profile for Chaohsu (James) Chen.
Chaohsu (James) Chen previously worked as Technical Support Manager/Customer Service Engineer at Oneplus and Operation/Project Manager at Foxconn. Chaohsu (James) Chen holds Master Of Science (Ms), Materials Science And Engineering, 3.675 from University Of North Texas.
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OnePlus
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Profile bio
About Chaohsu (James) Chen
Experienced Project Manager with a demonstrated history of working in the consumer electronics and services industry. Skilled in Microsoft Word, Teamwork and Strong program and project management professional with a Master of Science (MS) focused in Materials Science and Engineering from University of North Texas.
Current workplace
Chaohsu (James) Chen's current company
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Oneplus
6 roles
Chaohsu (James) Chen work experience
A career timeline built from the work history available for this profile.
Technical Support Manager/Customer Service Engineer
Operation/Project Manager
Projects: Smart Phone Repairs and Refurbishment Quality and Operations ManagementCoordinate with overseas partners to ship 1.5M+ phones/year for repair, achieving an 85% yield and 14-day turnaround • Establish and coordinate weekly production meetings with 6 Fortune 100 OEMs, carriers, and suppliers including Apple, Motorola, Best Buy, Verizon, and AT&T• Streamline testing methods and production plan designs to decrease consumer smartphone return rates to 0.8%• Oversee key production metrics of TAT, yield rates, and quality control with supplier facilities in China• Review MSA and attend QBR with Fortune 100 customers to ensure transparent relations between both partiesProjects: Commercial and Consumer Drone Quality and Operations ManagementSpearhead revitalization of S&B’s B2B commercial drone manufacturing through streamlining manufacturing processes and increasing drone production by 200%• Supervise and facilitate drone production with overseas team of 30 in Chihuahua, Mexico• Conduct product quality control and risk evaluations to ensure smooth manufacturing process• Develop parts reliability tests through reviewing BOM with on-site engineers and performing weekly IQC plans• Create and present weekly reports on production and quality control for clientsFoxconn Technology Group – S&B Industry Inc, Account Coordinator Jan 2016 – Apr 2016Promoted from coordinator to project manager within 4 months for efficient, high-yield work/management style • Gathered consumer feedback from suppliers to design more relevant production plans• Initiated NPI development with various manufacturing and engineering teams • Coordinated weekly meeting with supervisors to ensure timely production and repair flows
May 2016 - Oct 2020
Account Coordinator
•Promoted from coordinator to project manager within 4 months for efficient, high-yield work/management style •Gathered consumer feedback from suppliers to design more relevant production plans•Spearheaded NPI development with various manufacturing and engineering teams •Coordinated weekly meeting with supervisors to ensure timely production and repair flows
Jan 2016 - Apr 2016
New Product Introduction Manager
Wistron Group – Sms Infocomm Corporation
• Oversaw all aspects of engineer change notices, including working with engineering and company supply teams to ensure smooth return of faulty supplier parts• Provided technical support through testing fixtures and verifying difficult-to-repair parts• Produced weekly NPI schedule tracking to flag quality concern issues with management
Oct 2014 - Oct 2015
Research Assistant And Teaching Assistant
Solid State Electrolytes in widely-used Li-ion batteries (2 Journal paper published)Computational modeling by utilizing Linux system.•Manage science lab projects for undergraduate students•Lead projects for science fair and presentation
Sep 2010 - Jul 2014
Team & coworkers
Colleagues at OnePlus
Other employees you can reach at oneplus.net. View company contacts for 1571 employees →
ST
Shihwei Tu
Colleague at OneplusNew Taipei City, Taiwan, Province Of China
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SR
Sushant Roy
Colleague at OneplusHyderabad, Telangana, India
View →
YR
Yunah Regina Han
Colleague at OneplusGreater Seattle Area, United States
View →
汤
汤姆斯
Colleague at OneplusNingxia Hui, China
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FP
Farhan Peshimam
Colleague at OneplusPune, Maharashtra, India
View →
PD
Pratik Dhale
Colleague at OneplusNanded, Maharashtra, India
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AS
Aone Singh
Colleague at OneplusLudhiana, Punjab, India
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YU
Yash Undefined
Colleague at OneplusPunjab, India
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WM
Wang Mengyang
Colleague at OneplusShenzhen, Guangdong, China
View →
RK
Ramesh Kagi
Colleague at OneplusMysore, Karnataka, India
View →
Shihwei Tu
Colleague at OneplusNew Taipei City, Taiwan, Province Of China
View →
SR
Sushant Roy
Colleague at OneplusHyderabad, Telangana, India
View →
YR
Yunah Regina Han
Colleague at OneplusGreater Seattle Area, United States
View →
汤
汤姆斯
Colleague at OneplusNingxia Hui, China
View →
FP
Farhan Peshimam
Colleague at OneplusPune, Maharashtra, India
View →
PD
Pratik Dhale
Colleague at OneplusNanded, Maharashtra, India
View →
AS
Aone Singh
Colleague at OneplusLudhiana, Punjab, India
View →
YU
Yash Undefined
Colleague at OneplusPunjab, India
View →
WM
Wang Mengyang
Colleague at OneplusShenzhen, Guangdong, China
View →
RK
Ramesh Kagi
Colleague at OneplusMysore, Karnataka, India
View →
3 education records
Chaohsu (James) Chen education
Master Of Science (Ms), Materials Science And Engineering, 3.675
Bachelor'S Degree, Chemistry, A
Master Of Material Science And Engineering
FAQ
Frequently asked questions about Chaohsu (James) Chen
Quick answers generated from the profile data available on this page.
What company does Chaohsu (James) Chen work for?
Chaohsu (James) Chen works for OnePlus.
What is Chaohsu (James) Chen's role at OnePlus?
Chaohsu (James) Chen is listed as Technical Support Manager and Customer Service Engineer at OnePlus.
Where is Chaohsu (James) Chen based?
Chaohsu (James) Chen is based in Dallas-Fort Worth Metroplex, United States while working with OnePlus.
What companies has Chaohsu (James) Chen worked for?
Chaohsu (James) Chen has worked for Oneplus, Foxconn, Wistron Group – Sms Infocomm Corporation, and University Of North Texas.
Who are Chaohsu (James) Chen's colleagues at OnePlus?
Chaohsu (James) Chen's colleagues at OnePlus include Shihwei Tu, Sushant Roy, Yunah Regina Han, 汤姆斯, and Farhan Peshimam.
How can I contact Chaohsu (James) Chen?
You can use AeroLeads to view verified contact signals for Chaohsu (James) Chen at OnePlus, including work email, phone, and LinkedIn data when available.
What schools did Chaohsu (James) Chen attend?
Chaohsu (James) Chen holds Master Of Science (Ms), Materials Science And Engineering, 3.675 from University Of North Texas.
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