James Chew Email & Phone Number

Singapore

Singapore, Singapore

Singapore, Singapore

Singapore

• Next Gen Electronics Medical Records (NGEMR)-Nominated as NHG Cluster Lead for e-Financial Counselling track to lead the discussion, provide inputs for (a) process, (b) logic and rationale and (c) value-added decision making. -Nominated as Subject Matter Expert in NGEMR discussion in areas of admission and Patient Management/ Accounting (PMPA)• Care Cost Form (CCF)- Collaborated with public healthcare institutions, MOH and IHIS in creating a standardized financial counselling… Show more • Next Gen Electronics Medical Records (NGEMR)-Nominated as NHG Cluster Lead for e-Financial Counselling track to lead the discussion, provide inputs for (a) process, (b) logic and rationale and (c) value-added decision making. -Nominated as Subject Matter Expert in NGEMR discussion in areas of admission and Patient Management/ Accounting (PMPA)• Care Cost Form (CCF)- Collaborated with public healthcare institutions, MOH and IHIS in creating a standardized financial counselling tool (CCF) which unified bill estimates across Singapore. Led in operationalizing across TTSH clinics, PACE and inpatient ops with roadshow training and orientating FC leads• Operationalized Admission Office within National Centre for Communicative Diseases (NCID) in Sep 2019 Provided admission workflow and avenue for NCID to admit patients during peacetime and COVID-19 pandemic situation Show less

• First Singapore Healthcare Make-a-thon Co-developed with industry makers with use of UI/UX, LEAN and Design Thinking to build a user-centric prototypes for self-help admission in Emergency Department• Spearheaded as eForm system custodian for the roll-out for new eForm solution which affects patient management process at more than 30 TTSH clinics and pharmacies• Department Manager-Led close to 40 frontline staff who deliver inpatient Financial Counselling (FC) services at… Show more • First Singapore Healthcare Make-a-thon Co-developed with industry makers with use of UI/UX, LEAN and Design Thinking to build a user-centric prototypes for self-help admission in Emergency Department• Spearheaded as eForm system custodian for the roll-out for new eForm solution which affects patient management process at more than 30 TTSH clinics and pharmacies• Department Manager-Led close to 40 frontline staff who deliver inpatient Financial Counselling (FC) services at TTSH Emergency Dept, Inpatient Wards and Admission Office. On top of TTSH awards, the team was recognized with the National Healthcare Group Excellence in Action Award (Team) 2016 Show less

• MediShield Life Launch. Successfully rolled out in Nov 2015 the transition of Medishield Life via changes at IT system, staff and public education• Pioneered Hospital Transfer Coordination Framework (TTSH Direct ED Decant Model) for Alexandra and Raffles Hospital. • Medical Records Committee- Held post of Secretariat, under Chairperson (ACMB) in engagement of medical records audits, findings and resolution with various cross-disciplinary stakeowners, in support for continued… Show more • MediShield Life Launch. Successfully rolled out in Nov 2015 the transition of Medishield Life via changes at IT system, staff and public education• Pioneered Hospital Transfer Coordination Framework (TTSH Direct ED Decant Model) for Alexandra and Raffles Hospital. • Medical Records Committee- Held post of Secretariat, under Chairperson (ACMB) in engagement of medical records audits, findings and resolution with various cross-disciplinary stakeowners, in support for continued governance of medical records. Created the Medical Records Retention Strategy for Senior Management review in reference to MOH Retention Policy (revised Year 2015) Show less

Singapore

• Marketed Catworld to Singapore retail arena, a fashion apparel icon which hails from Taiwan.• Set up retail store featuring Catworld apparels which attracted an annual sales of more than $250,000, recovering the investment in the 1st year. Worked with designers and reno contractor to oversee the completion of flagship store.• Strategized and expanded Catworld to target the young affluent and tech-savvy market population by firstly developing the online store and reaching out via… Show more • Marketed Catworld to Singapore retail arena, a fashion apparel icon which hails from Taiwan.• Set up retail store featuring Catworld apparels which attracted an annual sales of more than $250,000, recovering the investment in the 1st year. Worked with designers and reno contractor to oversee the completion of flagship store.• Strategized and expanded Catworld to target the young affluent and tech-savvy market population by firstly developing the online store and reaching out via social media integration• Collaborated with marketing companies to promote and enhance the brand image for Catworld. Lead Catworld to join Business for Families establishment in 2011• Lead the Sales Team to plan, execute and review the various sales promotion to expand our market share. Year on year sales increment about 7%. Show less

Singapore

Corporate Planning and Manufacturing Enhancement (CPME)- Jan’09 to Aug’10 Business Continuity Certified Planner by BCM Institute• Wrote and Implemented Emergency Response Plans for disease spread (H1N1), fire, flood control. • Liaison with Japan HQ on implementation and results for horizontal implementation alignment. • Appointed Secretary of Risk Management CommitteeCCD Line EngineeringOct’06 – Dec’09 Team Leader• Leader in Yield Improvement activities amounting… Show more Corporate Planning and Manufacturing Enhancement (CPME)- Jan’09 to Aug’10 Business Continuity Certified Planner by BCM Institute• Wrote and Implemented Emergency Response Plans for disease spread (H1N1), fire, flood control. • Liaison with Japan HQ on implementation and results for horizontal implementation alignment. • Appointed Secretary of Risk Management CommitteeCCD Line EngineeringOct’06 – Dec’09 Team Leader• Leader in Yield Improvement activities amounting to S$3 million per year.• Leading a team of process engineers to resolving Abnormality issues through extensive engineering analysis such as cause and effect, simulation, design of experiment (DOE).• Introduction of new packages and new product types from Japan to Singapore, increasing production sales for Panasonic.Sep'06 – Dec’09 Promotion of Scientific Tools• Actively promoting for the use of SPC and FMEA in the company.• Leader of the SPC Core Team whom was responsible in establishing the SPC online real-time monitoring system for use in whole factory manufacturing • Setting up training courses with HR Development to enable engineers to acquire necessary knowledge on engineering tools such as SPC, FMEA, DOE.• Certified by SGS as an ISO 16949 Automotive Quality Internal Auditor (Nov’06)May'05 - Nov'05 Long term training in Japan (Duration: 6 months)• The 1st engineer who pursued Semiconductor Assembly Rules and Package Acceptance Criteria (PAC) training at Semiconductor Company, Nagaoka Prefecture , Osaka Show less