James Chippendale Email & Phone Number

London Luton Airport, England, United Kingdom

Managing the customer journey from ordering through to delivery at the aircraft.Communication at all levels from VIP representatives, drivers, kitchen and Airport authorities.Logistics planning for production and delivery of executive catering supplies to private flights and cargo Airside depots.Conforming to CAA regulations of In Flight Supplies, regarding security searches and vehicle security.

Watford, England, United Kingdom

General Manager of the very first in a new wave of remodelled Cafés within a "Store of the Future" site in Watford.Recruiting, inducting and training a team of 15 to open the first of a new style of Tesco Café

Home Counties North

A varied role, covering all aspects of Operations - back door, warehouse management, deliveries, maintenance, finance and admin, banking.Labour planning and scheduling, controlling expenditure, security, shrinkage and stock loss.Duty management and all aspects of legal compliance, Food safety, fire, health and safety, training compliance.Section manager for Operations, Menswear, Kids wear, Café. Store locations in Milton Keynes; Harpenden; Hemel Hempstead; Berkhamstead; St. Albans Marshalswick

Hatfield, Watford, Bedford & Dunstable

The Rising Sun Brewers Fayre • Tasked with bringing stability and structure to a high profile site.• Top performing site in the region for Profit conversion• Top performing site in region across all company measures (WINcard), including Guest Feedback, sales and profit.• Regional responsibility for compiling FLO labour scheduling & forecasting data• Compiling regional Profit & Loss reporting, challenging peers on performance• With 127 Hotel rooms.• Chosen by the Finance Dept to produce learning tools for General Managers to understand data better• Regional representative for Profit Key Controls and Financial Risk Assurance – developing measures to protect against financial loss for the BrandThe Airfield Table Table then conversion into Brewers Fayre • Accountable for all Guest, Team and Stakeholder measures – including:Team turnover and Engagement, Health & Safety Compliance, (0 critical contraventions in all 6 external audits),Guest Satisfaction and Feedback, Sales, Occupancy, RevPAR, Profit and Profit Conversion• Managing the successful transition of responsibility of the hotel to a hotel manager with 15 team members

Dunstable, St. Albans

• Recruiting, supporting and coaching an inexperienced management team• Motivating, engaging and encouraging the team to focus on our guests and take pride in the service they deliver• External recruitment of a team leader and kitchen manager, internal development of three internal team members to progress to assistant manager then deputy managers• Raising our profile with the local business community. Working with local Hospitality, Leisure and Tourism focus groups on a local and regional level• High profile site, only 1 mile from Whitbread Head Office. This involved working and focus groups, trials and pilots

Wheathampstead & Ilford

Managing the consultation and transfer of the building and 40 team under TUPE to a new company.Rebranding and retraining team.

Hayes, Bath, Rickmansworth, Harrow, Gerrards Cross, Beaconsfield, Windsor

• Responsible for all Operations, team development and training, sales building and local awareness, accountability for P&L.

Engineering Science & Technology

Engineering, Science & Technology

Education record

A-Levels in Mathematics & Mechanics; Physics and French